What is Star Alliance
26 Member Airlines
Offering Global Recognition
For Today's Traveller
星空聯盟於 1997 年由 5 家航空公司所創辦，並成為全球第一個航空聯盟。 我們仍持續領先，並致力於創新與卓越的顧客服務。 以所有航空成員的成功經驗作為領先的準則，而使我們與顧客兩方面都受益：絕對可靠並持續創新。
如今，星空聯盟擁有26 家成員航空公司，且各自擁有自己的獨特文化與服務風格。 聯盟成員攜手提供橫跨全球的網路連結。 我們的總部位於德國法蘭克福，主要負責協調星空聯盟各項活動，包含：機場服務與設施、溝通協調、及其他提升您旅行體驗的服務。
今日，位於法蘭克福機場的星空聯盟總部約有 60 名員工。他們來自20 個不同國家/地區，其反映出聯盟的廣泛影響力及多元文化。
Chief Executive Officer
Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.
Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.
Vice President Customer Experience
Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.
With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.
Director Strategy and Finance
Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.
His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.
Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.
He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.
General Counsel and Director Human Resources
Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.
Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law. She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.
She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).
Director Digital & Technology Services
Jeremy Drury is Director Digital and Technology Services at Star Alliance Headquarters. In this position he holds responsibility for identifying opportunities which improve the customer travel experience through the use of digital technologies and proposing viable solutions on how these can be integrated into customer facing mobile channels/applications. Moreover, he is in charge of overseeing all activities in the E-Services field, such as the Alliance’s web page www.staralliance.com.
Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services.
Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.
Drury has a first class degree in chemical engineering from Imperial College London.
Director, Marketing & Communications
Richard Carret is Director Marketing & Communications at Star Alliance HQ, with focus on Integrated Marketing Communications, comprising global marketing, social media and both corporate and internal communications. His portfolio includes branding and corporate identity, customer relations, emergency response & crisis communications, and joint corporate sales for both global and local markets.
Richard joined Star Alliance in 2007 from United Airlines in Canada, where he held leadership roles in both sales and airport operations after various career functions at Canadian Airlines International. Richard also held a two-year pro bono role as president & CEO for the American Chamber of Commerce in Canada, in addition to leading airline and tourism organisations in Canada.
Working within Star Alliance
當您加入星空聯盟，您將成為全球多元團隊的一員。 您將有絕佳的工作環境，在小而效率高的航空界著名組織中擔任要角，發展您的事業，並在這行業中追求卓越。星空聯盟團隊表現出活力、務實、實用、勤奮、誠實與可靠。 我們提供無論全職或實習等多種職位。 我們致力於培訓並發展我們的成員，創造兼具開放的環境，讓每個成員能因他/她的貢獻而受到尊敬，及獲得進步。