What is Star Alliance

什麼是星空聯盟 星空聯盟引領未來的方式

結合團隊力量與持續創新

星空聯盟於 1997 年由 5 家航空公司所創辦,並成為全球第一個航空聯盟。 我們仍持續領先,並致力於創新與卓越的顧客服務。 以所有航空成員的成功經驗作為領先的準則,而使我們與顧客兩方面都受益:絕對可靠並持續創新。

如今,星空聯盟擁有26 家成員航空公司,且各自擁有自己的獨特文化與服務風格。 聯盟成員攜手提供橫跨全球的網路連結。 我們的總部位於德國法蘭克福,主要負責協調星空聯盟各項活動,包含:機場服務與設施、溝通協調、及其他提升您旅行體驗的服務。

Member Airlines

星空聯盟成員航空公司

我們的成員航空公司包含許多世界頂尖的航空公司,以及小型區域性航空公司。同樣地,提供通往幾乎擴及全球任何目的地的便利航線。

各家航空保有獨特風格與文化多樣性,為本聯盟帶來豐富的多樣性及多元文化。各家航空同時共同致力於追求最高標準的安全與顧客服務。

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關於星空聯盟總部

星空聯盟總部

今日,位於法蘭克福機場的星空聯盟總部約有 60 名員工。他們來自20 個不同國家/地區,其反映出聯盟的廣泛影響力及多元文化。

公司的使命為  「透過共識流程,展現管理聯盟產品組合及服務的領導能力」。

我們的業務以連繫、合作及協調為重點,打造及管理產品和服務,其可凝聚聯盟,並盡可能地為成員航空公司的客戶提供舒適且流暢的飛行體驗。 將成員航空公司集結於機場鄰近處,有助於成員航空公司提供更流暢的轉機、共用設施、分析航班時刻及共同引入創新科技等目標。我們將營運航班的地勤及機上業務託付給我們的成員航空公司。

資產出版器

管理

介紹星空聯盟服務有限公司管理層的資深管理團隊。
Jeffrey Goh

Jeffrey Goh

Chief Executive Officer

Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.

Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.

 

Christian Draeger

Christian Draeger

Vice President Customer Experience

Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.

With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and  as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.

Martin Müller

Martin Müller

Director Strategy and Finance

Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.

His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.

Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.  

He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.  

Alska Scherer

Alska Scherer

General Counsel and Director Human Resources

Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.

Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law.  She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.

She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).

Jeremy Drury

Jeremy Drury

Director Digital & Technology Services

Jeremy Drury is Director Digital and  Technology Services at Star Alliance Headquarters. In this position he holds responsibility for identifying opportunities which improve the customer travel experience through the use of digital technologies and proposing viable solutions on how these can be integrated into customer facing mobile channels/applications. Moreover, he is in charge of overseeing all activities in the E-Services field, such as the Alliance’s web page www.staralliance.com.

Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services.

Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.

Drury has a first class degree in chemical engineering from Imperial College London.

Working within Star Alliance

加入星空聯盟

當你成為星空聯盟的一份子,您將成為這個充滿活力的團隊的一員。你可享受卓越的工作環境,並在這個航空業中久負盛名的團隊發揮所長。

當您加入星空聯盟,您將成為全球多元團隊的一員。 您將有絕佳的工作環境,在小而效率高的航空界著名組織中擔任要角,發展您的事業,並在這行業中追求卓越。星空聯盟團隊表現出活力、務實、實用、勤奮、誠實與可靠。 我們提供無論全職或實習等多種職位。 我們致力於培訓並發展我們的成員,創造兼具開放的環境,讓每個成員能因他/她的貢獻而受到尊敬,及獲得進步。

我們的公司價值

行業領導者

我們保持前進的步伐,以確保在行業中的領導地位。

創新與進步

我們尋求變革,並在我們的工作中融入創新。

領導與創新

我們致力於不斷創新和進步,以確保在業界的領導地位。

開放

我們致力於營造誠實守信和有效溝通的氛圍。

信任與尊重

我們致力於建立互相尊重和理解的工作環境,擁有高尚道德標準,沒有歧視和騷擾,令員工為其工作自豪。

團隊合作

我們認識到團隊合作是成功的關鍵,因此我們致力於建立鼓勵各抒己見及展現才能的工作場所。

人才開發

我們致力於不斷挖掘員工的所有潛力,並盡力吸引留住最適合的員工。