Member Airlines

新加坡航空公司

新加坡航空公司

新加坡航空公司的成功得益于其对旅客服务的专注。

所有服务舱级的机上菜单都会提供由国际知名厨师团队烹饪的美味食物,所有旅客也都能享受到公司最新的机上娱乐系统,可提供业界最多的电影、音乐和游戏选择。 新加坡航空公司对其旅客的关心和照顾为其赢得了许多航空界和旅游界大奖,包括第 27 次获得 Business Traveler 的“世界最佳航空公司”大奖、连续 20 年获得 Travel+Leisure 杂志的“全球最佳国际航空公司”大奖,并在《财富》杂志的“2015 年全球前 50 名最受钦佩公司”中名列第 19 名。

預訂航班新加坡航空公司

加入星空联盟 加入星空联盟 April 2000
服务机场 服务机场 63
飞行常客计划 飞行常客计划 KrisFlyer
飞机 飞机 112
服务的国家数目 服务的国家数目 32
枢纽机场 枢纽机场 Singapore Changi
销售额(美元) 销售额(美元) 8.51 BUSD
员工数量 员工数量 14,765
JUNE 2019

Covid 19 Travel Experience

您的经验
Singapore Airlines

值机

流程: 特殊工艺

具体说明:

其他信息:

"To minimise contact, we recommend that you check in online or via the SingaporeAir mobile app 48 hours to 90 minutes before flight departure. If you are departing from Singapore, you may use the app to generate your mobile boarding pass and print your bag tags at the self-service kiosks at selected airports."

(Source: Singapore Airlines)

登机

流程: 特殊流程

具体说明: 按座位

其他信息:

"Head to the boarding gate early, wait for your boarding group to be called, and practise safe distancing at all times. If you are transiting in Singapore, you will be the first group to board the aircraft in Singapore, regardless of your cabin class."

(Source: Singapore Airlines)

下机

流程: 特殊流程

具体说明:

其他信息:

"All passengers with a connecting flight in Singapore will be welcomed by an usher on arrival in Singapore. After disembarkation, the usher will issue a wristband, which will give them access to the designated transit holding area at Singapore Changi Airport."

(Source: Singapore Airlines)

健康申报

是否需要: 是的

其他信息:

"You may be asked to complete a basic health declaration and provide your travel history at the airport. If you are entering Singapore, you should also submit an electronic health declaration up to three days before your flight."

(Source: Singapore Airlines)

测温

是否需要: 是的

具体说明: 红外线/ 热成像仪

其他信息:

Passengers and staff are required to undergo temperature screening at the airport.

(Source: Singapore Airlines)

疫情期间手提行李限制

状态: 没有

其他信息:

There is no change in cabin baggage policy.

(Source: Singapore Airlines)

佩戴口罩

状态: 强制性

具体说明: 适用于旅客/ 机组人员

其他信息:

All passengers above the age of five must wear a face mask throughout the flight due to regulatory requirements. The mask may be removed when eating and drinking. Although a face mask is provided in the complimentary SIA Care Kit, you may wish to bring extra masks to ensure that you have sufficient supply for your journey. Replace the face mask once it is damp, and do not reuse single-use masks. Before you dispose of your face mask, wrap it in tissue paper or put it in a plastic bag and seal tightly before disposing of it in a closed bin. Remember to wash your hands afterwards.

For the safety of our passengers, our cabin crew will be wearing masks throughout the flight, as well as goggles or eye visors when interacting with passengers. Gloves are worn when serving meals.

(Source: Singapore Airlines)

社交距离

状态: 是的

具体说明: 所有座位均可使用

其他信息:

"Passengers are required to practise safe distancing when embarking and disembarking from an aircraft, as well as when queueing for the lavatory. They are also required to wear a mask throughout the flight in line with regulatory requirements."

(Source: Singapore Airlines)

防护套装

状态: 可用

可用性: 洗手液/ 消毒湿巾/ 面罩

其他信息:

You will receive a complimentary kit containing a face mask, hand sanitiser, and anti-bacterial wipes for your well-being. Additional anti-bacterial wipes are also available upon request.

(Source: Singapore Airlines)

机上服务

类型: 适当调整

其他信息:

“To ensure the safety of our customers and crew, meal and beverage services have been simplified. Customers who require special meals can request for one from a reduced list based on International Air Transport Association guidelines.”

(Source: Singapore Airlines)

机上销售

可用性: 不提供

其他信息:

"Inflight shopping has been suspended, so you may wish to place your orders on KrisShop.com to have your purchases delivered directly to your home or seat on board the aircraft."

(Source: Singapore Airlines)

舱内消毒

类型: 适当调整

其他信息:

"Even before you board, the aircraft is thoroughly cleaned, with extra care taken to sanitise common surfaces. On top of that, we also clean the lavatories more often throughout your flight with high-strength disinfectants."

(Source: Singapore Airlines)

使用HEPA过滤器

状态: 是的

其他信息:

"Every aircraft in the Singapore Airlines Group fleet is equipped with HEPA* filters, which remove more than 99.9% of the microbes in the air. Cabin air is also refreshed every two to three minutes throughout the flight. Similarly, you can be assured of fresh linens on every flight. We replace headsets, headrest covers, pillow covers, bedsheets and blankets after every flight. Linens are also washed at high temperatures to disinfect them after every use."

(Source: Singapore Airlines)

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