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星空联盟总部 星空联盟服务有限公司 在德国法兰克福正式成立,提供各种充满吸引力的长期工作岗位和为期 6 到 12 个月的实习机会。 为您提供完美的工作体验和进入航空业的绝佳跳板。

请注意以下几点:

  • 星空联盟总部的工作语言为英语。 因此,请递交英文版的书面申请。
  • 我们仅负责德国法兰克福星空联盟总部的人才招聘。 如果您希望为我们某个成员航空公司工作,请直接与其联系。
  • 星空联盟本身并没有航班运营。 因此我们并没有航班空乘人员、飞行员或地勤人员的职位空缺。

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Manager Customer Experience

Star Alliance Services GmbH based in Frankfurt, is a management organisation that coordinates alliance activities and manages joint projects on behalf of the world’s largest airline alliance. Our customers are our numerous member airlines from around the globe. 

We are searching for:

 

Manager Customer Experience

 

The Manager Customer Experience reports to the Director of  Airport Experience and is responsible for the management of airport and alliance-related products, services and projects on a global level. This includes managing the life cycle as well as developing new products and services and the planning and budgeting of all activities. 


Job Summary – Major Functions and Activities

  • Responsible for defined airport and customer experience products on a global level
  • Define product strategies and improvements, manage new products and coordinate product life cycle
  • Secure and maintain industry and product awareness and functional product expertise in:
    • Airport operations, products and procedures
    • Airport Move under one Roof projects (co-location, automation, etc.)
    • Airport customer journey and customer flows in particular for premium customers
    • Irregular operations and regulatory requirements
    • Airport facilities - Lounge policies and procedures
    • New carrier integration
  • Outline and participate in budget planning and maintenance
  • Identify business, training, and communication requirements for products
  • Work with Star Alliance carrier experts to develop and maintain airport customer service products and services
  • Chair and manage task force teams and working groups
  • Manage relevant stakeholders
  • Create monthly and quarterly project reports as required
  • Participate in the creation of RFIs and RFPs and participate in contract negotiations as applicable
  • Participate in test and launch activities for deployments of new products and services
  • Develop presentations for committee meetings as required

 

Requirements - Qualifications / Education / Knowledge and Experience / Skills

  • University degree in business or related fields
  • 5-10 years of working experience, mainly in the airline industry in the area of airline and airport operations
  • Experience in airport process improvements, airport systems and airport products
  • Sound knowledge of airline support functions and the inter relationships with airport services departments/aviation industry
  • Demonstrable evidence of previous achievement in managing projects. To include research, collation of data, analysis and presentation of results/findings
  • Good understanding of financial planning and budget techniques including business case preparation
  • Information Technology, digitalisation knowledge preferred 
  • Ability to accept challenges and feedback as well as to challenge constructively in order to achieve the best outcome
  • Very good relationship and inter-personal skills
  • Willingness to travel

 

This is a special opportunity for highly skilled and self-starting professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travelers who travel on our partner airlines. Successful candidates will bring a wealth of experience, knowledge and creativity.

 

Working Place/Conditions

This is a full-time position based at Star Alliance Services GmbH headquarters in Frankfurt, Germany.


Interested? Then give us the opportunity to get to know you and submit in English your CV, letter of interest & salary expectations indicating your possible starting date by 25 August 2019, here.
 

Star Alliance Services GmbH

FRA S/HR

Frankfurt Airport Center, 5th Floor 

D-60546 Frankfurt