星空联盟总部 星空联盟服务有限公司 在德国法兰克福正式成立,提供各种充满吸引力的长期工作岗位和为期 6 到 12 个月的实习机会。 为您提供完美的工作体验和进入航空业的绝佳跳板。


  • 星空联盟总部的工作语言为英语。 因此,请递交英文版的书面申请。
  • 我们仅负责德国法兰克福星空联盟总部的人才招聘。 如果您希望为我们某个成员航空公司工作,请直接与其联系。
  • 星空联盟本身并没有航班运营。 因此我们并没有航班空乘人员、飞行员或地勤人员的职位空缺。


Internship Customer Experience - Loyalty

  Internship at Star Alliance

An internship at Star Alliance, the world's largest airline alliance, will help you make the leap into the international business world. Through project work in one of our departments, you will gain insight into our daily operations and in addition become familiar with the airline industry. With numerous member airlines from all over the world as our customers, we will give you an opportunity to work in an international and culturally diverse business environment with English as the official business language.

We currently offer the following vacancy:


Internship Customer Experience - Loyalty


Internship Facts

  • Begin:     09 September 2019 
  • Duration: 6 months, extension to 12 months possible
  • Location: Frankfurt am Main, Germany


Internship Tasks

As part of the Customer Experience Business Unit, the Star Alliance Loyalty Team manages the alliance mileage accrual and redemption proposition across 21 frequent flyer programs of our 28 member airlines and strives for continuous market leadership and innovation. As a new member of our team, we are looking for an intern to:

  • Support development of global Alliance frequent flyer programme initiatives, conduct benchmark studies amongst Star Alliance members and beyond, analyse and review results; communication and liaison with member carriers globally.
  • Support planning and execution of new loyalty projects to improve current processes and enhance Star Alliance loyalty proposition.
  • Understand the basic framework of Airline and Frequent Flyer Program partnerships as well as premium customer benefits in the world of alliances.
  • Support the Loyalty team in lifecycle activities such as tracking carrier performance, producing regular summary presentations/reporting, following up with internal stakeholders and external vendors internationally.
  • Support audits of member airlines for loyalty requirements; follow up on action plans to remediate non-compliance issues.
  • Assist in market research activities with high value international travellers and coordinate communication internally and with relevant external agencies.
  • Responsible for continuous maintenance of centralized loyalty documents of all Star Alliance member carriers.
  • Support in other agreed daily activities of the Business Unit Customer Experience, such as supporting the organisation of meetings and conferences, minutes preparation etc.


Internship Requirements

  • Student or 2019 graduate in the field of Aviation Management / Business Administration / Tourism Management / Marketing or equivalent
  • Fluent in English, both written and spoken
  • Basic loyalty background and experience are an asset
  • Very good knowledge of MS Office (Word, Excel, PowerPoint)
  • Very good verbal and written communication skills
  • Team spirit and proactivity
  • International cultural awareness
  • Creative thinker, willing to take initiative
  • Valid work permit for Germany


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV in English, as well as your earliest possible starting date by 16 June 2019, here.


For general information on Star Alliance please refer to