What is Star Alliance
26 Member Airlines
Offering Global Recognition
For Today's Traveller
1997 年，五家航空公司联合创建了星空联盟，这也是首家全球航空联盟。 时至今日，我们仍然是行业开拓先锋，致力于创新与优质的客户服务。 不过现在的开拓精神建立在一系列成功经验的基础之上。 因而，我们的客户能享受到两全其美的体验： 绝对可靠和不断创新。
目前，星空联盟拥有 26 个成员航空公司，每个成员公司均有自己独特的文化和服务风格。 联盟成员汇聚到一起，通过庞大的全球网络实现顺畅连接。 一家总部位于德国法兰克福的项目公司通过协调星空联盟的活动（包括机场共用场所、基础设施、通信计划及其它服务）来提升您的旅行体验。
星空联盟服务有限公司创建于 1997 年，旨在代表其成员管理星空联盟网络。
公司总部位于德国法兰克福机场，拥有来自约 20 个国家/地区的近 60 名员工。
对公司而言，最重要的莫过于连通、合作与协调 – 创造更好的产品、提高服务质量，把整个星空联盟紧紧团结在一起，为成员航空公司的客户营造舒适完美的飞行体验。星空联盟成员航空公司在机场的活动区域彼此临近，同时设立衔接中心，为旅客提供更便捷的中转服务、设施共享、航行时刻表分析，并引进创新技术使服务更专注高效。 联盟成员公司掌握地面服务和机上服务的操控权。
Chief Executive Officer
Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.
Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.
Vice President Customer Experience
Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.
With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.
Director Strategy and Finance
Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.
His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.
Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.
He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.
General Counsel and Director Human Resources
Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.
Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law. She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.
She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).
Director Digital & Technology Services
Jeremy Drury is Director Digital and Technology Services at Star Alliance Headquarters. In this position he holds responsibility for identifying opportunities which improve the customer travel experience through the use of digital technologies and proposing viable solutions on how these can be integrated into customer facing mobile channels/applications. Moreover, he is in charge of overseeing all activities in the E-Services field, such as the Alliance’s web page www.staralliance.com.
Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services.
Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.
Drury has a first class degree in chemical engineering from Imperial College London.
Director, Marketing & Communications
Richard Carret is Director Marketing & Communications at Star Alliance HQ, with focus on Integrated Marketing Communications, comprising global marketing, social media and both corporate and internal communications. His portfolio includes branding and corporate identity, customer relations, emergency response & crisis communications, and joint corporate sales for both global and local markets.
Richard joined Star Alliance in 2007 from United Airlines in Canada, where he held leadership roles in both sales and airport operations after various career functions at Canadian Airlines International. Richard also held a two-year pro bono role as president & CEO for the American Chamber of Commerce in Canada, in addition to leading airline and tourism organisations in Canada.
Working within Star Alliance
星空联盟是一个国际化团队，并且极具活力，诚邀您的加盟。 星空联盟组织虽小，但特别高效，是航空业的翘楚。在这里，您将体验到极好的工作环境，并可在关键职能岗位上实现自己的职业发展之路。 我们期望每位员工都能秉承我们的企业价值观，让工作卓有成效。 团队精神、积极主动、求真务实、努力勤奋、诚实可信。我们提供各种各样的工作，包括全职工作和 6 或 12 个月的实习机会。 我们努力为员工提供培训和发展机会，创造一个开放、诚实的环境，让每位员工的工作都得到尊重，每个人均能发展成长。