Member Airlines

South African Airways

South African Airways

South African Airways (SAA), a companhia aérea africana com mais prémios, opera a partir de Joanesburgo para 38 destinos mundiais.

No seu mercado doméstico, a SAA tem um plano extensivo operando 528 voos semanais, e, a nível regional, serve 24 destinos em todo o continente africano. A rede internacional da SAA cria ligações com todos os principais continentes desde a África do Sul através de nove rotas diretas e acordos de codeshare com 29 companhias aéreas.

O negócio essencial da SAA é a prestação de serviços aéreos de transporte de passageiros e de carga, em conjunto com os serviços relacionados oferecidos pela SAA e pelas suas quatro subsidiárias: SAA Technical; Mango, a sua transportadora de baixo custo; Air Chefs, a entidade de catering da SAA; e o South African Travel Centre (SATC).

A SAA recebeu o Prémio 'Best Airline in Africa’ (Melhor Companhia Aérea Africana) na categoria regional por 12 anos consecutivos e foi-lhe conferido o estatuto de companhia de 4 estrelas pela Skytrax 13 anos seguidos. Além disso, a Mango e a SAA detêm o primeiro e segundo lugar consecutivo como as companhias aéreas sul-africanas que mais vezes chegam ao seu destino dentro do horário. A SAA Technical recebeu o prémio de ‘Best Line Maintenance Provider’ (Melhor Fornecedor de Serviços de Manutenção Aéreos) em 2015 pela revista Aircraft Technology Engineering & Maintenance.

Os principais destinos da South African Airways incluem Joanesburgo, Cidado do cabo, Acra, Dakar, Nairobi e Lagos.

Reserve um voo com South African Airways.

Membro da Star Alliance desde Membro da Star Alliance desde April 2006
Número de destinos regulares Número de destinos regulares 32
Número de aeronaves Número de aeronaves 46
Programa de Passageiro Frequente Programa de Passageiro Frequente SAA Voyager
Número de paises atendidos Número de paises atendidos 22
Plataformas Plataformas Johannesburg
Receita de vendas (em US$) Receita de vendas (em US$) 2.0 BUSD
Número de empregados Número de empregados 5,576
JUNE 2019

Covid 19 Travel Experience

Your experience with
South African Airways

Check-in

Process: Special Process

Specification: Health Questions

Additional Information:

Queue management must be done during the check in process and passengers are to adhere to social distancing as well as the markings on the floor. 
Implemented and in place at South African airports.
During the pandemic period it is required that check-in staff perform travel health assessments on passengers before commencement of the boarding steps in minimizing, detection of unwell/ill customers and initiating denial of boarding.  
Temperature screening must be done when passengers enter the airport.

(Source: South African Airways)

Boarding

Process: Special Process

Specification: By seat

Additional Information:

Passengers will be boarded from the back of the aircraft. Check-in agents to print the relevant zone on the passengers boarding pass. Advise the passenger in which zone he / she is seated and that they should only come to the gate desk when their zone is called. 
Passengers that made use of self-service check in and have no baggage must be temperature screened at the boarding gates. 

(Source: South African Airways)

De-Boarding

Process: Special Process

Specification: By seat

Additional Information:

De-board by cabin (premium followed by main cabin followed by special handling).
Passengers are to disembark 40 at a time every 5 minutes maintaining the recommended social distance of 1.5 meters. 
Trolleys must be utilized to enforce social distancing at the baggage belts if there are no markings on the floor.

(Source: South African Airways)

Health Declaration

Required: Yes

Additional Information:

"The Department of Health requires all air travellers to declare their state of health when embarking on a commercial flight. Please print and complete the questionaire that is applicable to you. It is required at the airport as one of the travel documents that needs to be presented prior to embarkation."

(Source: South African Airways)

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

Passenger screening cards must be available at check-in to assist the staff with the following process. The check-in agent will follow three processes: 
1. Visual Screening - Observe if passenger appears to be obviously unwell (tiredness/fever (feels warm to the touch) / difficulty breathing / dry persistent cough etc.)  2. Passenger Travel History - Have you travelled to a High Risk Area in the past 7 Days - Have you been in Close contact with a Known COVID-19 Positive Person 3. Inquire if passenger is fit to travel and any self-declaration of medical condition.  

Temperature check by onboard nurse every 2 hours.

(Source: South African Airways)
 

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

During the initial phases of restarting operations, processing of passengers through airport security may be much slower than normal due to social distancing. As a result, we need to ensure that passengers adhere to the amount of carry-on baggage which can be permitted.  


(Source: South African Airways)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

Passengers face not covered in the prescribed manner, boarding maybe denied. 

(Source: South African Airways)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

(Source: South African Airways)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer

Additional Information:

Passenger handed sanitized prior to boarding, at boarding gates. Hand sanitizer available on request inflight.

(Source: South African Airways)

Onboard Service

Type: Adjusted

Additional Information:

Reduced service and minimal customer interaction. i.e. box catering.
No alcohol served on board - drinks service limited to juice boxes and bottled water.

(Source: South African Airways)

Onboard Sales

Availability: Not available

Additional Information:

(Source: South African Airways)

Cabin Sanitization

Type: Adjusted

Additional Information:

"The airline uses sanitation procedures for all domestic and international flights. We have implemented revised cleaning procedures, to focus on high frequent touch points such as handles, seatbelt buckles, tray tables and armrests."

(Source: South African Airways)

HEPA Filters used

Status: Yes

Additional Information:

"The Airbus fleet is equipped with state-of-the-art, high-efficiency particulate air filters that capture particles"

(Source: South African Airways)

Important Notice: "International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

Status:

Specification:

Additional Information:

"South African Airways (SAA) advises all customers that due to the COVID-19 (Coronavirus) pandemic, and in response to a government travel ban aimed at stopping the transmission of the Coronavirus that all SAA operated flights on our International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

(Source: South African Airways)

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