What is Star Alliance

Sobre a Star Alliance A Star Alliance lidera o caminho

Combinando força e inovação

Foram cinco companhias aéreas a criar a Star Alliance como primeira aliança de aviação global em 1997. Ainda somos pioneiros – comprometidos em inovar e em disponibilizar um excelente serviço de apoio ao cliente. Mas esse espírito pioneiro baseia-se agora num registo recorde de sucesso. E, por isso, os nossos clientes experienciam o melhor de ambos os mundos: uma confiança absoluta juntamente com a inovação constante.

Atualmente, a Star Alliance tem 28 companhias aéreas membro, cada uma com a sua própria cultura e estilo de serviço. Os membros da Alliance juntam-se para oferecer ligações fáceis por uma vasta rede global. Uma empresa baseada em Frankfurt, Alemanha, coordena as atividades da Star Alliance, incluindo co-localizações em aeroportos, infraestruturas, iniciativas de comunicação e outros serviços para melhorar a experiência de viagem. 

Airport Member Airlines

Companhias Aéreas Membro da Star Alliance

As nossas companhias membro incluem muitas das companhias de aéreas mundiais de topo, bem como companhias regionais de menor dimensão.Em conjunto, disponibilizam ligações fáceis a qualquer destino no mundo.

Cada companhia mantém o seu próprio estilo individual e identidade cultural, trazendo a riqueza da diversidade e multiculturalismo para a aliança.Todas as companhias partilham simultaneamente uma dedicação comum aos mais elevados padrões de segurança e de serviço ao cliente.

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Acerca da Sede da Star Alliance

Acerca da Sede da Star Alliance

A Star Alliance Services GmbH foi criada em 1997 com o intuito de gerir a rede Star Alliance em nome dos seus membros.

Hoje em dia, trabalham cerca de 60 pessoas na sede da Star Alliance no Aeroporto de Frankfurt.É uma força de trabalho verdadeiramente internacional, que espelha o alcance e multiculturalismo da Alliance, com uma equipa constituída por pessoas de mais de 20 países diferentes.

A missão da companhia é“Exercer liderança na gestão de uma carteira de produtos e serviços da aliança por meio de um processo acordado”.

As nossas atividades centram-se em conectividade, colaboração e coordenação – criando e gerindo os produtos e serviços que unem a Alliance e que tornam a experiência de voo dos clientes das nossas companhias membro tão confortável e harmoniosa quanto possível. Iniciativas como instalar as companhias membro próximas umas das outrss nos aeroportos, empregar equipas de intermediação para facilitar os transfers, partilhar as instalações, analisar os horários de voo e introduzir tecnologia inovadora ajudam-nos a concretizar o nosso propósito. Deixamos as atividades operacionais dos voos em terra e no ar com as nossas companhias membro.

Publicador de Conteúdo

Administração

Apresentação da equipa de administração sénior da Star Alliance Services GmbH.
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Jeffrey Goh

Chief Executive Officer

Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.

Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.

 

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Christian Draeger

Vice President Customer Experience

Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.

With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and  as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.

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Janice Antonson

Vice President Commercial and Communication

Janice Antonson joined Star Alliance HQ in March 2017 as Vice President Commercial and Communications. Her aviation career spans leadership roles in five countries, working with airlines and airports around the world.

Janice Antonson joined Star Alliance HQ in March 2017 as Vice President Commercial and Communications.

Her aviation career spans leadership roles in five countries, working with airlines and airports around the world. Most recently she was General Manager, Aeronautical Development and Marketing for privately owned Northern Queensland Airports Inc., operators of the award winning Cairns International Airport and the Mackay Airport (Australia). She has also held positions at Nassau Airport and with British Airport Authorities as Head of Aviation, Edinburgh International Airport (Scotland).

In 2008-2009 Antonson served as the elected chair of the board of directors for the Pacific Asia Travel Association (PATA). Additionally, she brings a background in the tourism industry and destination marketing and has chaired a range of task forces and committees on behalf of the aviation industry and tourism communities.

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Martin Müller

Director Strategy and Finance

Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.

His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.

Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.  

He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.  

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Alska Scherer

General Counsel and Director Human Resources

Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.

Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law.  She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.

She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).

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Jeremy Drury

Director Digital & E-Services

Jeremy Drury is Director Digital and E-Services at Star Alliance Headquarters. In this position he holds responsibility for identifying opportunities which improve the customer travel experience through the use of digital technologies and proposing viable solutions on how these can be integrated into customer facing mobile channels/applications. Moreover, he is in charge of overseeing all activities in the E-Services field, such as the Alliance’s web page www.staralliance.com.

Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services.

Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.

Drury has a first class degree in chemical engineering from Imperial College London.

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Alexander Stollberg

Director Technology and Operations

As Director Technology and Operations Alexander Stollberg is in charge of IT at Star Alliance’s Headquarters, covering all aspects from concept development, contract negotiations to service and operational management. In addition, he is also responsible for the smooth running of all applications hosted on all platforms by the Alliance on behalf of its member airlines, which are critical to the delivery of an alliance customer experience.

Stollberg joined Star Alliance in October 2007, having previously held various leadership positions at Siemens, Deutsche Bahn and IT management companies in over 20 years.

Stollberg holds a Master of Business Administration and International Finance from the FOM University of Applied Sciences (Hochschule für Ökonomie und Management) and studied Economics at the Johann Wolfgang von Goethe Universität in Frankfurt, Germany,

Working within Star Alliance

Trabalhar na Star Alliance

Quem trabalha com a Star Alliance torna-se parte de uma equipa global dinâmica. Vai deparar-se com condições de trabalho excecionais e terá a oportunidade de desenvolver a sua carreira numa função chave numa pequena mas efetiva organização de relevância na indústria da aviação.

Espera-se que todos subscrevam os valores empresariais que fazem do trabalho uma experiência gratificante. trabalho em equipa, dinamismo, realismo, pragmatismo, esforço, honestidade e confiança. Oferecemos um leque variado de funções tanto a tempo inteiro, numa base permanente ou em forma de estágio de seis ou doze meses. Acreditamos na formação, no desenvolvimento do nosso pessoal e na criação de um ambiente aberto e honesto em que cada indivíduo seja respeitado por aquilo com que contribui e em que todos podem ser bem-sucedidos.

 

Os nossos valores corporativos

Excelência

Esforçamo-nos ao máximo para ser os melhores naquilo que fazemos e por sermos profissionais, dinâmicos e adaptáveis na forma como o fazemos.

Liderança e inovação

Esforçamo-nos ao máximo por ser inovadores e progressivos no nosso trabalho, para garantir a liderança na indústria.

Abertura

Estamos empenhados num ambiente que fomente uma comunicação honesta e construtiva.

Confiança e respeito

Procuramos criar um local de trabalho respeitável e sério, encorajador de elevados padrões éticos e sem discriminações e assédios, e onde os empregados tenham orgulho no seu trabalho.

Trabalho de equipa

Reconhecemos que o trabalho de equipa é fulcral para o nosso êxito e esforçamo-nos ao máximo por fomentar um local de trabalho onde se partilhem ideias e talentos.

Desenvolvimento de talentos

Estamos empenhados numa aprendizagem permanente para realizar todo o potencial dos nossos empregados e para manter as pessoas mais qualificadas.