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남아프리카항공

남아프리카항공

사우스아프리카 항공(SAA)은 요하네스버그를 거점으로 하고 아프리카 지역을 대표하는 항공사로, SA Express, SA Airlink와 제휴하고 휘하의 저비용 항공사인 망고 항공을 통해 남아프리카공화국 및 아프리카 대륙 내 노선과 아홉 개의 대륙 간 노선에서 74곳의 목적지에 취항하고 있습니다.

SAA의 핵심 비즈니스는 여객 운송 서비스 및 화물 수송 서비스로, SAA와 4개의 완전 소유 자회사를 통해 관련 서비스도 함께 제공합니다. 자회사로는 SAA 테크니컬, 저비용 항공사인 망고 항공 및 SAA의 케이터링 업체인 에어 셰프기 있습니다.

SAA는 14년 연속 지역 범주에서 ‘최우수 아프리카 항공사’ 상을 수상했으며 4년간 ‘아프리카 지역 최우수 항공사 직원’ 상을 수상했습니다. SAA는 Sunday Times Generation Next Awards에서 최우수 국내 항공사로 선정되었습니다.

항공편 예약남아프리카항공.

스타 얼라이언스 가입 스타 얼라이언스 가입 April 2006
서비스 제공 공항 서비스 제공 공항 32
항공기 항공기 46
상용고객 우대프로그램 상용고객 우대프로그램 SAA Voyager
취항국 수 취항국 수 22
허브 허브 Johannesburg
매출액(미국 달러) 매출액(미국 달러) 2.0 BUSD
직원 수 직원 수 5,576
JUNE 2019

Covid 19 Travel Experience

Your experience with
South African Airways

Check-in

Process: Special Process

Specification: Health Questions

Additional Information:

Queue management must be done during the check in process and passengers are to adhere to social distancing as well as the markings on the floor. 
Implemented and in place at South African airports.
During the pandemic period it is required that check-in staff perform travel health assessments on passengers before commencement of the boarding steps in minimizing, detection of unwell/ill customers and initiating denial of boarding.  
Temperature screening must be done when passengers enter the airport.

(Source: South African Airways) 

Boarding

Process: Special Process

Specification: By seat

Additional Information:

Passengers will be boarded from the back of the aircraft. Check-in agents to print the relevant zone on the passengers boarding pass. Advise the passenger in which zone he / she is seated and that they should only come to the gate desk when their zone is called. 
Passengers that made use of self-service check in and have no baggage must be temperature screened at the boarding gates. 

(Source: South African Airways)

De-Boarding

Process: Special Process

Specification: By seat

Additional Information:

De-board by cabin (premium followed by main cabin followed by special handling).
Passengers are to disembark 40 at a time every 5 minutes maintaining the recommended social distance of 1.5 meters. 
Trolleys must be utilized to enforce social distancing at the baggage belts if there are no markings on the floor.

(Source: South African Airways)

Health Declaration

Required: Yes

Additional Information:

"The Department of Health requires all air travellers to declare their state of health when embarking on a commercial flight. Please print and complete the questionaire that is applicable to you. It is required at the airport as one of the travel documents that needs to be presented prior to embarkation."

(Source: South African Airways)

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

Passenger screening cards must be available at check-in to assist the staff with the following process. The check-in agent will follow three processes: 
1. Visual Screening - Observe if passenger appears to be obviously unwell (tiredness/fever (feels warm to the touch) / difficulty breathing / dry persistent cough etc.)  2. Passenger Travel History - Have you travelled to a High Risk Area in the past 7 Days - Have you been in Close contact with a Known COVID-19 Positive Person 3. Inquire if passenger is fit to travel and any self-declaration of medical condition.  

Temperature check by onboard nurse every 2 hours.

(Source: South African Airways)
 

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

During the initial phases of restarting operations, processing of passengers through airport security may be much slower than normal due to social distancing. As a result, we need to ensure that passengers adhere to the amount of carry-on baggage which can be permitted.  


(Source: South African Airways)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

Passengers face not covered in the prescribed manner, boarding maybe denied. 

(Source: South African Airways)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

(Source: South African Airways)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer

Additional Information:

Passenger handed sanitized prior to boarding, at boarding gates. Hand sanitizer available on request inflight.

(Source: South African Airways)

Onboard Service

Type: Adjusted

Additional Information:

Reduced service and minimal customer interaction. i.e. box catering.
No alcohol served on board - drinks service limited to juice boxes and bottled water.

(Source: South African Airways)

Onboard Sales

Availability: Not available

Additional Information:

(Source: South African Airways)

Cabin Sanitization

Type: Adjusted

Additional Information:

"The airline uses sanitation procedures for all domestic and international flights. We have implemented revised cleaning procedures, to focus on high frequent touch points such as handles, seatbelt buckles, tray tables and armrests."

(Source: South African Airways)

HEPA Filters used

Status: Yes

Additional Information:

"The Airbus fleet is equipped with state-of-the-art, high-efficiency particulate air filters that capture particles"

(Source: South African Airways)

Important Notice: "International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

Status:

Specification:

Additional Information:

"South African Airways (SAA) advises all customers that due to the COVID-19 (Coronavirus) pandemic, and in response to a government travel ban aimed at stopping the transmission of the Coronavirus that all SAA operated flights on our International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

(Source: South African Airways)

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