Member Airlines

아비앙카항공

아비앙카항공

Avianca Holdings S.A.에 속해 있고 남아메리카를 대표하는 민영 항공사인 아비앙카는 여객 운송, 항공 화물 운송 및 기타 특수 항공 서비스를 제공합니다.

단거리, 중거리 및 장거리용의 최신 항공기를 운용하면서 미주와 유럽 전 지역의 고객들에게 폭넓은 노선 네트워크를 제공하고 있습니다.

고객 설문조사에서 지속적으로 높은 평가를 받고 있으며, 항공사 직원들은 세계 최고 수준의 서비스를 제공하기 위해 노력하고 있습니다. 아비앙카는 로열티 프로그램인 라이프마일즈(LifeMiles)를 통해 다양한 혜택과 여행 옵션을 회원들에게 제공하고 있습니다.

항공편 예약 아비앙카항공.

스타 얼라이언스 가입 스타 얼라이언스 가입 June 2012
서비스 제공 공항 서비스 제공 공항 102
상용고객 우대프로그램 상용고객 우대프로그램 LifeMiles
항공기 항공기 190
취항국 수 취항국 수 27
허브 허브 Bogota, Colombia; San Salvador, El Salvador; Lima, Peru.
매출액(미국 달러) 매출액(미국 달러) 4.8 BUSD
직원 수 직원 수 19,000
JUNE 2019

Covid 19 Travel Experience

Your experience with
Avianca

Check-in

Process: Regular Process

Specification: Self-service only

Additional Information:

"Before the flight: Check-in online and save your boarding pass on your mobile device or print. 

At the airport: For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms"

(Source: Avianca)

Boarding

Process: Special Process

Specification: Front-door only

Additional Information:

"Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called."

(Source: Avianca)

De-Boarding

Process: Special Process

Specification: Front-door only

Additional Information:

Health Declaration

Required: No

Additional Information:

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

"At the airport: For safety reasons, each passenger will undergo temperature checks/screenings  at the airport. If body temperature is 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, you will be denied boarding.."

(Source: Avianca)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

"Your safety has always been our priority. That is why we recommend that you carry light hand luggage that you can handle yourself, as our crews will not be able to help you. If you are unable to take your luggage to the aircraft's bins, please take only one personal item and store it under the front seat"

(Source: Avianca)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"At the airport: Always use your face mask, it is mandatory from the entrance of the airport until the end of your trip.

During the flight: We want to remind you that you must wear your face mask throughout the whole flight. Please note that you must change your mask every 4 hours if it is a single use mask or every 8 hours if it is a fabric mask.

All our crew will be using face masks, gloves and other personal protection items"

(Source: Avianca)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

"At the airport: Maintain the minimum social distancing requested by authorities (2 meters).

Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called.

After the flight: Maintain a social distance of 2 meters when picking up your baggage"

(Source: Avianca)

Care Kits/Amenities

Status:

Availability: Antiseptic Wipes

Additional Information:

Onboard Service

Type: Adjusted

Additional Information:

"We will simplify our food service and will serve all food and beverages in individual packaging, for whatever flights it may apply.."

(Source: Avianca)

Onboard Sales

Availability: Not available

Additional Information:

Not available at the moment.

(Source: Avianca)

Cabin Sanitization

Type: Adjusted

Additional Information:

"For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms

You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air."

(Source: Avianca)

HEPA Filters used

Status: Yes

Additional Information:

"You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air."

(Source: Avianca)

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