What is Star Alliance

스타얼라이언스란 스타얼라이언스, 선두를 달리다

강력함과 혁신의 조합

1997년, 5개 항공사가 최초의 글로벌 항공 동맹체인 스타얼라이언스를 설립했습니다. 스타얼라이언스는 혁신과 탁월한 고객 서비스를 위해 헌신하며 여전히 선구적인 역할을 하고 있습니다. 이러한 선구적 정신은 이제 연이은 성공의 기록으로 뒷받침되고 있습니다. 따라서 저희 고객은 완벽한 신뢰성과 함께 지속적인 혁신이라는 두 마리 토끼를 잡으실 수 있는 셈이죠.

오늘날 스타얼라이언스의 회원 항공사는 28개에 달하며, 각 항공사마다 고유한 문화와 서비스 스타일을 지니고 있습니다. 회원 항공사는 광대한 글로벌 네트워크 전체에 걸쳐 원활한 항공편 연결을 제공해 드리기 위해 하나로 뭉쳤습니다. 독일 프랑크푸르트에 위치한 프로젝트 기업이 공항에서의 동일 장소 배치, 기반 시설, 커뮤니케이션 계획 및 기타 서비스를 비롯한 스타얼라이언스 활동을 조정하여 여러분의 여행 경험을 향상해 드립니다.

Airport Member Airlines

스타얼라이언스 회원 항공사

스타얼라이언스 회원 항공사에는 세계 최고의 항공 기업은 물론 소규모의 지역 항공사도 포함되어 있습니다.고객이 세계의 어떤 곳에도 편리하게 닿을 수 있도록 모든 항공사가 협력하고 있습니다.

각 항공사의 고유한 스타일과 문화적 정체성이 연맹의 다양성과 다문화주의를 풍요롭게 해 주고 있습니다.또한, 각 항공사는 높은 기준의 안전성 확보와 우수한 고객 서비스 달성을 위해 노력하고 있습니다.

스타얼라이언스 본부

스타얼라이언스 본사

스타얼라이언스 서비스 GmbH는 1997년 회원사를 대신하여 스타얼라이언스 네트워크를 관리하고자 마련되었습니다.

현재 독일 프랑크푸르트 공항에 있는 본사에는 60여명의 직원이 근무하고 있습니다.20개 이상 국가 출신의 뛰어난 글로벌 직원들로 구성된 팀으로 얼라이언스의 범위와 다문화 조직을 반영하고 있습니다.

우리의 임무는 "공통의 프로세스를 사용한 서비스 및 얼라이언스 포트폴리오 관리에 대한 리더십 실행"입니다.

우리는 모든 스케줄 연결,협력과 조율에 관한 모든 사업을 관리합니다. 우리 회원 항공사 고객을 위해 최대한의 편안하고 편리한 비행 경험을 제공하고 얼라이언스를 돈독하게 만드는 서비스를 만들고 관리합니다. 우리 회원 항공사들을 공항내 가까운 위치에 배치하고, 편리한 환승을 위한 커넥션 팀 운영, 시설 공유, 비행 스케줄 분석 및 혁신적인 신기술 소개 등을 제안해주고 성취하도록 해줍니다.우리는 항공 운영과 관련된 지상과 하늘에서의 사업 영역을 회원 항공사에게 맡깁니다.

자산 발행인

경영

스타얼라이언스 서비스 GmbH의 고위 경영진 소개
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Jeffrey Goh

Chief Executive Officer

Jeffrey Goh is Chief Executive Star Alliance Services GmbH, based at the company’s headquarters in Frankfurt. Star Alliance, created in 1997 as the world’s first global airline alliance, provides smooth transfers across an extensive global network, together with rewards and recognition for frequent international travellers.

Previously, Jeffrey Goh was Chief Operating Officer and General Counsel for the Alliance, with responsibilities spanning human resources, sourcing and fuel-related projects, legal, finance and project management. Before moving to Frankfurt, he had lived in Singapore and Melbourne and held positions at the International Air Transport Association in Montreal and at Beaumont and Son, a leading aviation law firm in London.
He has a doctorate in the principles and policies of regulating airline competition and has published widely in the field of aviation law and regulation.

 

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Christian Draeger

Vice President Customer Experience

Christian Draeger is Vice President Customer Experience. He joined Star Alliance HQ in 2015 from Swissport International, a leading supplier of aviation services. As Managing Director he was in charge of business units at various locations in the worldwide network.

With over 25 years` experience in the aviation industry, he has also held senior positions at different airlines. He worked in airport operations for American Airlines, British Airways and Lufthansa and  as the Head of Ground Services for SWISS during its founding years. He completed his studies in St. Gallen.

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Janice Antonson

Vice President Commercial and Communication

Janice Antonson joined Star Alliance HQ in March 2017 as Vice President Commercial and Communications. Her aviation career spans leadership roles in five countries, working with airlines and airports around the world.

Janice Antonson joined Star Alliance HQ in March 2017 as Vice President Commercial and Communications.

Her aviation career spans leadership roles in five countries, working with airlines and airports around the world. Most recently she was General Manager, Aeronautical Development and Marketing for privately owned Northern Queensland Airports Inc., operators of the award winning Cairns International Airport and the Mackay Airport (Australia). She has also held positions at Nassau Airport and with British Airport Authorities as Head of Aviation, Edinburgh International Airport (Scotland).

In 2008-2009 Antonson served as the elected chair of the board of directors for the Pacific Asia Travel Association (PATA). Additionally, she brings a background in the tourism industry and destination marketing and has chaired a range of task forces and committees on behalf of the aviation industry and tourism communities.

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Martin Müller

Director Strategy and Finance

Martin Müller is Director Strategy and Finance at Star Alliance HQ, responsible for strategic development of the Alliance as well as finance, controlling and sourcing matters of Star Alliance Services GmbH. His area of responsibility includes Alliance governance as well as all fleet and network related topics.

His strategic focus lies in the identification of opportunities based on analysis of the overall competitive landscape, and evaluation of the impact of cooperations, such as codeshares and joint ventures, on overall competitive strength.

Martin joined Star Alliance in 2007 from LSG Sky Chefs, where he was Vice President In-Flight Management Solutions. He has extensive experience in the aviation and travel industry having previously worked with Airbus, Lufthansa eCommerce and Thomas Cook. He started his career with Roland Berger Strategy Consultants as a project manager in the aviation and transportation practice group.  

He holds a degree in aeronautical engineering as well as an MBA from the Technical University in Munich and has a doctorate from Rostock University. He is an associate lecturer at the University of Munich.  

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Alska Scherer

General Counsel and Director Human Resources

Alska Scherer is General Counsel and Director Human Resources at Star Alliance HQ. Her department is responsible for the recruitment and development of the culturally diverse employee team at Star Alliance’s headquarters in Frankfurt, Germany. Her legal team provides the framework for the alliance’s business operations. She is also responsible for the project and change management division.

Scherer joined Star Alliance in 2005 as part of the legal team and was gradually promoted to Senior Legal Counsel, where she specialised on competition law.  She developed broader leadership skills not least through her participation in the Alliance’s Change Leadership Programme.

She has a law degree from the University of Trier and has studied law for one year in Norway at the University of Bergen. She completed her Post Graduate Studies at the University of Lund (Sweden) where she gained a Master of European Affairs (LLM).

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Jeremy Drury

Director Digital & E-Services

Jeremy Drury is Director Digital and E-Services at Star Alliance Headquarters. In this position he holds responsibility for identifying opportunities which improve the customer travel experience through the use of digital technologies and proposing viable solutions on how these can be integrated into customer facing mobile channels/applications. Moreover, he is in charge of overseeing all activities in the E-Services field, such as the Alliance’s web page www.staralliance.com.

Drury joined Star Alliance in 2002 as project manager and was promoted to Director Project Management in 2004. From 2007 to 2017 he held various director positions at Star Alliance Headquarters, including Interline and Revenue Development, Innovation Services as well as Commercial and Membership Development. In 2017 he was named Director Customer Experience, primarily in charge of making use of digital technology to improve the customer journey. In January 2018 his portfolio was expanded to include E-Services.

Earlier in his career he worked in engineering-based companies, both in Europe and the Far East.

Drury has a first class degree in chemical engineering from Imperial College London.

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Alexander Stollberg

Director Technology and Operations

As Director Technology and Operations Alexander Stollberg is in charge of IT at Star Alliance’s Headquarters, covering all aspects from concept development, contract negotiations to service and operational management. In addition, he is also responsible for the smooth running of all applications hosted on all platforms by the Alliance on behalf of its member airlines, which are critical to the delivery of an alliance customer experience.

Stollberg joined Star Alliance in October 2007, having previously held various leadership positions at Siemens, Deutsche Bahn and IT management companies in over 20 years.

Stollberg holds a Master of Business Administration and International Finance from the FOM University of Applied Sciences (Hochschule für Ökonomie und Management) and studied Economics at the Johann Wolfgang von Goethe Universität in Frankfurt, Germany,

Working within Star Alliance

직장으로서의 스타얼라이언스

When you work for Star Alliance you become part of a dynamic global team. You will find exceptional working conditions and have the opportunity to develop your career in a key function in a small but effective organisation prominent within the aviation industry.

스타얼라이언스에서 근무하면 역동적인 글로벌 팀의 일원이 됩니다. 최고의 근무 조건하에서 일할 수 있으며, 규모는 작지만 항공 업계에서 유명한 조직에 소속되어 핵심적인 역할을 수행하며 커리어를 발전시켜 나갈{0} 기회도 얻을 수 있습니다.  모든 직원은 업무를 혜택이 가득한 경험으로 만들어 주는 핵심 가치를 준수해야 합니다. 보다 발전적인 경험을 쌓을 수 있는 근무 환경을 조성해야 합니다. 스타얼라이언스는 정규직 또는 인턴십(6~12개월) 등과 같은 다양한 유형의 채용을 진행하고 있습니다. 스타얼라이언스는 인재를 교육하고 개발하며 모든 개인이 자신이 하는 일에 대해 존중받고 모두가 성장할 수 있는 개방적이면서도 정직한 환경을 조성하는 것을 중시하고 있습니다.

스타얼라이언스가 추구하는 가치

탁월성

우리는 우리의 업무에서 최고의 전문가가 되는 것을 지향하며, 업무 방식에서 높은 역동성과 적응력을 지향합니다.

리더십과 혁신

우리는 항공업계에서의 리더십을 확보하기 위해 우리의 업무에서 혁신성과 진보성을 지향합니다.

개방적

우리는 정직하고 건설적인 의사소통을 촉진하는 환경을 지향합니다.

신뢰와 존중

우리는 높은 윤리적 기준을 제시하고 차별과 괴롭힘이 없으며, 직원들이 자신의 업무에 자부심을 갖는, 서로 존중하고 의미 있는 작업환경을 만들어가고자 합니다.

팀워크

우리는 팀워크가 우리의 성공적 업무에 필수적이라는 것을 인식하고 있기 때문에 아이디어와 재능이 서로 공유되는 근무환경을 만들어가고 있습니다.

재능의 개발

우리는 지속적인 교육을 통해 직원들의 잠재력을 발굴하고 최고의 역량을 갖춘 직원들을 지켜내기 위해 노력합니다.