Member Airlines

Air Canada

Air Canada

Air Canada est le plus grand transporteur du Canada sur les marchés nationaux et internationaux assurant des services de transport aérien vers plus de 200 destinations sur six continents.

La compagnie nationale du Canada est parmi les 20 compagnies les plus importantes du monde.  Air Canada, en association avec ses partenaires régionaux Air Canada Express et Air Canada Rouge, assure des services de transport aérien pour les passagers vers 64 destinations au Canada, 57 aux États-Unis et 95 en Europe, au Moyen-Orient, en Asie, en Australie, dans les Caraïbes, au Mexique, en Amérique centrale et en Amérique du Sud.

Air Canada est le seul transporteur du réseau international en Amérique du Nord à s'être vu décerner une cote quatre étoiles par la firme de recherche indépendante Skytrax du Royaume-Uni. Les actions de la compagnie se négocient à la Bourse de Toronto.

Réservez un vol avec Air Canada.

Membre de Star Alliance depuis Membre de Star Alliance depuis May 1997
Aéroports desservis Aéroports desservis 218
Appareils Appareils 397
Programme de fidélité Programme de fidélité Aeroplan®
Nombre de pays desservis Nombre de pays desservis 63
Plaques tournante(s) Plaques tournante(s) Toronto, Montreal, Vancouver
Revenus de vente en dollars US Revenus de vente en dollars US 13.94 BUSD
Nombre d’employés Nombre d’employés 33,120
JUNE 2019

Covid 19 Travel Experience

Votre expérience avec
Air Canada

Check-in

Procédure: Processus spécial

Spécification: Kiosques sans contact/ Questions de santé

Informations complémentaires:

"New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers.
Advance self-service check-in (You should always check-in remotely via the Air Canada Mobile App or online at aircanada.com),Self-service zone in select airports,TouchFree Bag Check at select airports'

(Source: Air Canada) 

Embarquement

Procédure: Processus spécial

Spécification: Sans contact/ e-gates/ Par siège/ Porte d'entrée uniquement

Informations complémentaires:

"Customers must remain seated until their boarding zone is called and will be required to scan their own boarding pass. The following is the new order for boarding:
Customers who have requested wheelchair assistance or who self-identify as having a disability and need more time to board.
Zones 1 and 2 (may also board at any time).
Families with children under the age of 6, or those travelling with musical instruments (may also board when their zone is called).
Zones 3 to 8, from back-to-front, from window to aisle."

(Source: Air Canada)

Desembarquement

Procédure: Processus régulier

Spécification:

Informations complémentaires:

"On-board announcements will be made to ask customers to maintain distancing while deplaning."

(Source: Air Canada)

Déclaration sur la santé

Obligatoire: Oui

Informations complémentaires:

"We'll ask you a few health questions before you board to make sure you're safe to fly."

Contrôle de la température corporelle

Obligatoire: Oui

Spécification: Infrarouge

Informations complémentaires:

"As a preventative measure, your temperature will be taken without contact."

(Source: Air Canada)

COVID-19 Règles pour bagages à main

Statut: Oui

Informations complémentaires:

"If you are planning on checking in bags, ensure you follow the guidelines and pack as much as you can in checked bags, as minimal cabin baggage is allowed."

(Source: Air Canada)

Masques faciaux

Statut: Obligatoire

Spécification: Passager/ Équipage

Informations complémentaires:

"Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us.

Learn more about what is accepted as an effective face covering.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk."

(Source:  Air Canada)

Règles de distance

Statut: Oui

Spécification:

Informations complémentaires:

(Source: Air Canada)

Care Kits/Amenities

Statut: Disponible

Disponibilité: Désinfectant pour les mains/ Lingettes antiseptiques/ Gants/ Masque

Informations complémentaires:

"Starting May 15, we will distribute complimentary customer Care Kits which include: 30 ml hand sanitizer, 2 antiseptic wipes, gloves, mask (non-surgical), 250 ml water bottle to all customers onboard all Air Canada and Air Canada Express flights.

For sanitary reasons, the bag used to package these Care Kit items also doubles as a trash bag to dispose any personal items."

(Source: Air Canada)

Service à bord

Type: Ajusté

Informations complémentaires:

"Bar service is limited to bottled water.
Boxed meals with be served in Business Class on all flights over 2 hours.
Boxed meals will be served in all cabins on all international flights.
No special meals will be available except for Kosher meals between Toronto Pearson and Tel Aviv (must be reserved at least 24 hours before travel)."

(Source: Air Canada)

Ventes à bord

Disponibilité: Non disponible

Informations complémentaires:

"Duty Free service has been suspended."

(Source: Air Canada)

Nettoyage de la cabine

Type: Ajusté

Informations complémentaires:

"Cabin grooming standards have been augmented."

(Source: Air Canada)

Utilisation de filtres HEPA

Statut: Oui

Informations complémentaires:

"HEPA filtration systems capture 99.9% of airborne particles and continually refresh cabin air."

(Source: Air Canada)

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