Corporate Sales Privacy Statement

Privacy Statement

This Privacy Statement

This Privacy Statement covers the Processing of your Personal and Non-Personal Data in relation to a request you may submit using the Corporate Plus Inquiry Form (the “Online Form”). The commercial terms pursuant to which we are receiving your query are subject to the disclaimer stated at the end of the Online Form.


About Us 

References to “us” or “our” mean Star Alliance Services GmbH, incorporated and domiciled in the Federal Republic of Germany. References to “our website” refer to the domain of


Your Acceptance of this Privacy Statement

We advise you to become acquainted with this Privacy Statement and the structure of our website as explained herein. 

By providing any Personal Data of yours in the Online Form, you accept this Privacy Statement. 

You are not required to provide any Personal Data, but failure to provide such Personal Data may preclude us from processing your inquiry. 


Your Personal and Non-Personal Data 

By “Personal Data”, we refer to any information that specifically relates to you (as an “identified person”), or information that may be traced back to you (as an “identifiable person”). 

For clarity, to the extent that, under a legislation applicable to you or the organisation on behalf of which you submit an inquiry using the Online Form, details of your organisation would be considered Personal Data, then such information will also be Processed as Personal Data pursuant to this Privacy Statement. 

As a separate matter, when you use our website, we also collect information in a form that, on its own, does not permit direct association with you as a specific natural person. For example, this includes your language settings, your current location, IP address (to the extent that it cannot be traced back to a specific street address) and user activity on the Star Alliance Website. In this Privacy Statement, we refer to all such information as “Non-Personal Data”. To the extent that such Non-Personal Data are linked to you as an identified or identifiable person, we shall treat them as Personal Data. 


Purposes for Which Your Personal Data Will Be Processed and Basis for Processing

We will take utmost care to process your data securely, in accordance with the requirements of the applicable law.

We will use the phone number and/or E-Mail address provided in the Online Form to respond to an inquiry you may submit using the Online Form on the basis of your consent and our legitimate interest of processing and responding to the inquiry submitted through the Online Form.

We will use the information you provide through the Online Form about your organisation and its air travel needs as a basis for assessing and/or discussing with you the suitability of the Star Alliance Corporate Plus based on the information provided in the Online Form. Our basis is your consent and our legitimate interest of processing and responding to the inquiry submitted through the Online Form.


Who Will Receive Your Personal Data

Your Personal Data will be received or accessed by: 

 •   Us, and specifically our staff and consultants needed to access that data in order to process the inquiry you submit through the Online Form, in accordance with this Privacy Statement and the Terms and Conditions. 
•    The Online Content Management System providers operating the Online Form. Those providers are located in the European Union and are subject to confidentiality and other contractual and legal obligations for the lawful Processing of your Personal Data.


Your Consent 

To the extent that the legal basis for the processing of your Personal Data is your consent, you may revoke your consent at any time by contacting us. Please note that withdrawal of your consent does not affect the lawfulness of the processing of your Personal Data prior to such withdrawal. 


Retention of Your Personal Data 

Your Personal Data will be deleted when no longer needed for the purpose processed, as outlined in this Privacy Statement. If the basis for our processing is your consent, then you may revoke such consent in accordance with above section entitled Your Consent, subject to any other bases we may have for such processing.

However, we may also retain your Personal Data for our compliance with applicable statutory requirements and the defence of any potential legal claims. In such case, your Personal Data will be deleted from any active processing unit, will not be actively processed and will be permanently deleted upon the lapse of any statutory requirements or prescription periods. 


Your Rights on Your Personal Data

Under REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), you maintain the following rights over your Personal Data:

Right to Access, Correct or Delete. You have the right to access your Personal Data by requesting a copy of it using the contact details indicated below. You also have the right to demand its correction or deletion using the same means of communication. To exercise any of those rights, you may contact us using the information outlined below in the section entitled Contact Details.
Right to Object. In addition, you have the right to object to the processing of your Personal Data and withdraw your consent to its future processing by contacting us through the means indicated in the ‘Contact Details section below. 
Complaints. You have the right to lodge a complaint of an alleged infringement of the applicable data protection laws with the supervisory authority of your choice.


Cookies, Google Analytics

We use cookies on our website to facilitate the provision of information that you request, save your user preferences and enhance your online experience. In addition, we use cookies to collect information and generate statistics regarding the use of our website.  

Cookies are small text files that are sent and stored on your computer, smartphone or any other device for accessing the internet. The cookie will help the website recognize your device and location the next time you visit the same website.  

The cookies we pass to you are anonymous. They do not reveal your personal identity, nor will they follow you throughout your onward visits to other websites, nor do they capture Personal Data. These cookies may be used to identify your device type information, by means of an IP address, in order to establish a user session and allow our server to correctly provide our website users with the appropriate frames and content. We provide you with the ability to manage your cookie preferences using the “Recognise me” setting on our website. 

Our website uses the cookies described below, some of which may be provided by third parties on our behalf:

Language selected recording cookie (language)
We use this cookie to record the language selected by the user so that our website will be opened in the language that was selected previously by the user.

Last Visited Section (section)
We use this cookie to record the section last visited by the user on our website.

Google Analytics (__utma, __utmz and__utmb)

We use these cookies to record the number of hits to our website, visitor count to the our website, number of page views, demographics (language and location), web browser type, operating system, network information, user behavior (new or returning visitors, frequency, recency and engagement), traffic sources, website referral traffic, search engine optimization (queries, landing pages and geographical summary) and social aspects (overview, network referrals, visitor flow, etc.). 

By accepting Google Analytics cookies you agree to allow Google to collect and process the above Non-Personal Data. For more information on how Google is using the cookies, please visit “How Google uses data when you use our partners' sites or apps”.

Session Tracking (JSESSIONID)
We use this cookie throughout the whole Star Alliance website and mobile Star Alliance website to store the users’ session ID in a cookie instead of the URL. The session ID is used to store inputs made by the user, such as date selections, departure and arrival airports etc.

Usage Tracking – (__utma, __utmb, __utmc and __utmz)
We use this cookie to analyse users’ behaviour, create statistics and recognize usage patterns.

Auto Suggestion (RECENT_AIRPORTS)
This cookie is used to store airport names recently entered by the user. 

Most Internet browsers, smartphones and other web-enabled devices allow users to control the acceptance of cookies through browser settings. You can choose to delete all Star Alliance related cookies from your device at any time if you wish to do so by unchecking the “Recognize me” box in the settings menu available on our website. 

To the extent that we process your Personal Data in relation to Cookies and Google Analytics, our basis for doing so is our legitimate interest in tracking use of our website and improving customers` experience and usability of our website during their limit.

You can find more information about cookies and how to disable your cookies on


Changes to this Policy

We maintain the right to make changes and amendments to this Privacy Statement from time to time. Any material changes in the way we use your information will be posted on this page and will be raised to your attention through a notification. 

Changes to this Policy
We maintain the right to make changes and amendments to this Privacy Statement from time to time. Any material changes in the way we use your information will be posted on this page and will be raised to your attention through a notification. 

Contact Details
If you have any questions or concerns about our Privacy Statement, or if you wish to contact us in relation to the exercise of any of your rights on your Personal Data, please contact us by using the following channels:


Postal Address:
Star Alliance Services GmbH
Frankfurt Airport Centre, 5th floor 
60546 Frankfurt / Main

Fax number:
+49 69 936 75-500