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Frankfurt, Germany, April 07, 2021

Lounge Hygiene Standards Rolled Out As you start returning to the skies, Star Alliance is working to ensure that visiting a Star Alliance lounge anywhere in the world is safe and relaxing.

Passengers will notice the following measures in place to further protect their health and wellbeing when traveling with Star Alliance


  • Social Distancing
    • Lounge capacity will be restricted to ensure social distancing, with specific seating to remain unoccupied. 
    • Some amenities and facilities may be temporarily unavailable due to social distancing restrictions. 
  • Personal Protective Equipment
    • It is a requirement that customers use facial masks while in the lounge, of a type approved by local regulators.  
    • Lounge staff are required to use facial masks along with appropriate protective food preparation and cleaning gear.
  • Cleaning
    • Hand sanitizer will continuously be available inside the lounge.
    • Surfaces and areas within the lounge will receive more frequent and enhanced cleaning.
    • Seating area of the customer will be disinfected upon their departure. 
    • Reception area will have a glass partition. 
  • Contactless
    • Technology to minimize the need to manually handle documents or cards when accessing the lounge.
    • Use of digital media on customer personal devices.
  • Specific Measures
    • Food and beverage services are adapted to meet local health safety guidelines.
    • Specific measures may vary by location in compliance with local health authority advisories and regulations. These will be communicated inside the lounge by staff and with appropriate signage.



About Star Alliance:
The Star Alliance network was established in 1997 as the first truly global airline alliance , based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United. Overall, the Star Alliance network currently offers more than 12,000 daily flights to almost 1,300 airports in 197 countries. Further connecting flights are offered by Star Alliance Connecting Partners Juneyao Airlines and THAI Smile Airways.


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