Star Alliance Biometrics is launched at Frankfurt and Munich Lufthansa Group implement touchless customer experience in collaboration with FRA and MUC airports
Star Alliance, the world’s largest airline alliance, has completed development of an interoperable biometric identity and identification platform that will significantly improve the travel experience for frequent flyer programme customers of Star Alliance member airlines.
The Star Alliance Biometrics platform advances the vision of Star Alliance member airlines of delivering a seamless customer journey, while strengthening loyalty value proposition within its travel ecosystem.
Lufthansa Group (LHG) airlines, Lufthansa (a founding member of Star Alliance) and SWISS will be the first to use Star Alliance Biometrics for selected flights starting in November. Specific infrastructure is being installed at hub airports Frankfurt and Munich, reaping operational benefits at both locations.
Members of the Lufthansa and SWISS Miles & More Frequent Flyer Program who opt-in to biometrics will be able to pass through both security access and boarding gates in a touchless manner, an important health and hygiene safety measure in times of COVID-19.
In keeping with the requirement to wear masks in the airport terminal, it is not required to remove the mask for the biometric identity check. The identification process works for passengers wearing masks.
The Star Alliance Biometrics service is built upon NEC Corporation’s NEC I:Delight biometric and identity management platform software. The secure service is available at no cost to customers of the Miles & More program who have consented to share their biometric data with stakeholders of their choice during travel.
How does enrolment work?
Effective immediately, and with a few easy steps on their mobile device, Miles & More customers will have the option to enrol in Star Alliance Biometrics, accessed via a link within the Lufthansa app. Customers enrolling are asked to take a selfie, verify their identity with their passport, and opt-in to the airlines and airports where they want to use the service.
Enrol once, use often
They only need to enrol once and can then use their biometrics data multiple times at biometrics touchpoints of any participating airport whenever they travel with a Star Alliance member airline who has implemented Star Alliance Biometrics.
Data privacy and security
Personal data, such as photo and other identification details, are encrypted and safely stored within the platform. From the outset, the system has been designed in compliance with applicable data protection laws making use of the latest facial recognition technology. Storage of personal data is kept to a minimum – for example, no customer names are stored.
A list of Frequently Asked Questions can be found HERE.
Jeffrey Goh, CEO of Star Alliance stated: “We are exceedingly proud to have founding member Lufthansa as the first airline to implement the Star Alliance Biometrics solution in both of its Frankfurt and Munich Airport hubs. This is a customer-centric solution that furthers our credentials in innovation, particularly its multi-airline and multi-airport capability. Whilst it offers a seamless customer travel experience, it is also a critical development that addresses the expectation of customers for a more touchless and hygienically safer experience. Star Alliance Biometrics is a key part of our strategy to be the most digitally advanced global airline alliance.”
Christina Foerster, Member of the Board at Lufthansa Group, Customer, IT & Corporate Responsibility, said "The topic of biometrics will become increasingly important when travelling in the future. Especially during the pandemic, such touchless processes at the airport are a big plus. In the Lufthansa Group, biometric technology and solutions will increasingly ensure simplified and more efficient processes at airports, thereby significantly improving the travel experience of our passengers. I am very pleased that with Star Alliance Biometrics we will be able to offer interested frequent flyers biometric security checkpoint access and boarding via facial recognition at our Frankfurt and Munich hubs as from November. This is an important milestone for us. "
“Optimizing travel processes for passengers is our top priority at Frankfurt Airport, and biometric processes offer our customers numerous advantages. Star Alliance Biometrics now creates a more efficient and - especially important in today's times - touchless passenger journey, which offers greater security as well as more comfort and less waiting time. We are proud to be one of the first airports worldwide to offer this pioneering technology for boarding pass control and individual gates in Terminal 1 - Area A, together with our most important customers Star Alliance and Lufthansa. In the coming weeks and months we will gradually expand the range - also to new process points such as baggage drop-off,” says Dr. Pierre Dominique Prümm, Board Member Aviation and Infrastructure at Fraport AG.
“Biometrics offers us the opportunity to further accelerate and simplify processes at Munich Airport for the benefit of travelers”, said Jost Lammers, CEO of Munich Airport. “This not only increases passenger comfort, but also - thanks to the contactless process – hygiene standards and health protection. In this way, we are once again fulfilling our promise of quality as the only 5-star-airport in Europe.”
About Star Alliance: The Star Alliance network was established in 1997 as the first truly global airline alliance to offer worldwide reach, recognition and seamless service to the international traveller. Its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award and Best Airline Alliance by both Business Traveller Magazine and Skytrax. The member airlines are: Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines and United. Overall, the Star Alliance network currently offers more than 19,000 daily flights to over 1,300 airports in 195 countries. Further connecting flights are offered by Star Alliance Connecting Partner, Juneyao Airlines.
About Lufthansa Group
The Lufthansa Group is the world’s largest aviation group in terms of turnover as well as one of the world’s leading airline groups. The companies of the Lufthansa Group stand for safety, quality, reliability and innovation. The Group strives to be the “First Choice in Aviation” for its customers, employees, shareholders and partners.
About Fraport AG and Frankfurt Airport
One of the leading players in the global airport business, Fraport AG offers a wide range of operational and management solutions based on over 95 years of aviation expertise. Fraport’s portfolio of companies spans four continents with activities at 31 airports worldwide. At its Frankfurt Airport (FRA) home base, Fraport welcomed more than 70.5 million passengers and handled 2.1 million metric tons of cargo (airfreight and airmail) in 2019. In its Mission Statement, Fraport places the focus on its customers. The Group’s commitment to ensuring a “good trip” to all passengers and travelers is also reflected in its corporate slogan: “Gute Reise! We make it happen”. This applies to all of Fraport’s business activities and services at Germany’s largest aviation hub in Frankfurt and the Group’s airports worldwide.
About Munich Airport
Founded in 1949, Flughafen München GmbH (FMG) operates Munich Airport, which was opened at its current location on May 17, 1992. FMG's shareholders are the Free State of Bavaria with 51%, the Federal Republic of Germany with 26%, and the state capital Munich with 23%. With 22 subsidiaries and affiliated companies, FMG employs around 10,000 people across the Group. Munich Airport is also among the largest workplaces in Bavaria with a total of over 38,000 employees at approximately 520 companies. Within a few years after starting operations, Munich Airport developed into one of the most important air transportation hubs and firmly established itself among Europe's ten busiest airports. Munich Airport offers attractive flight connections to destinations around the world. In 2019, Bavaria's gateway to the world counted around 417,000 flights with 47.9 million passengers. As the first and so far only airport in Europe, Bavaria's gateway to the world was awarded the quality seal of “5 Star Airport” by the renowned London Skytrax Institute.