Member Airlines

Shenzhen Airlines

Shenzhen Airlines

Shenzhen Airlines Co., Ltd, was founded in November 1992 and started operations on September 17 of the following year.

With Air China and Shenzhen International Total Logistics (Shenzhen) Co, Ltd as its major shareholders, Shenzhen Airlines focuses on business of passenger, cargo and mail transportation. Its flight network covers major cities in China and extends to Hong Kong, Taiwan, Japan, Korea, Thailand and Singapore.

Having matured in the Shenzhen Special Economic Zone, Shenzhen Airlines is deeply rooted in Shenzhen, constructing "air corridors" to facilitate the city's international trade and cultural exchanges. Apart from its own development, Shenzhen Airlines voluntarily engages its social responsibility and serves the community with gratitude. Thus the company is widely regarded as a "Shining Name Card of Shenzhen".

Book a flight with Shenzhen Airlines.

Joined Star Alliance Joined Star Alliance November 2012
Airports Served Airports Served 84
Aircraft Aircraft 215
Frequent Flyer Programme Frequent Flyer Programme PhoenixMiles
Countries Served Countries Served 10
Hub Airport(s) Hub Airport(s) Shenzhen, Guangzhou
Sales Revenue (in US$) Sales Revenue (in US$) 3.895 BUSD
Employees Employees 25,732
JUNE 2019
Visit Airline Website Frequent Flyer Programme Baggage Allowance Booking Contacts Customer Relations

Covid 19 Travel Experience

Your experience with
Shenzhen Airlines

Check-in

Process: Regular Process

Specification:

Additional Information:

(Source: Shenzhen Airlines)

Boarding

Process: Regular Process

Specification:

Additional Information:

(Source: Shenzhen Airlines)

De-Boarding

Process: Regular Process

Specification:

Additional Information:

De-boarding according to local pandemic preventing requirements, if there's any.

(Source: Shenzhen Airlines)

Health Declaration

Required: Yes

Additional Information:

"Health QR code of different provinces for declaration purpose are displayed at check-in counters. Passengers are guided by ZH frontline staff to do the health registration and declaration prior to their travel. At lounges and the boarding gate, ZH frontline staff will double check in order to make sure that every passengers have done the health declaration already via QR code at check-in."

(Source: Shenzhen Airlines)

http://p.global.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/FAQ/fangyigonggao/fangyigonggao_en?language_id=102

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

For flights of remote stand, passengers' temperature is taken at the air-stairs; and for terminal stands, passengers' temperature is taken at the aircraft door, using ear thermometer.

(Source: Shenzhen Airlines)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

(Source: Shenzhen Airlines)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

(Source: Shenzhen Airlines)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

(Source: Shenzhen Airlines)

Care Kits/Amenities

Status:

Availability:

Additional Information:

(Source: Shenzhen Airlines)

Onboard Service

Type: Adjusted

Additional Information:

Provide passengers with pre-packed food；Designing special broadcast to comfort passengers during the pandemic；Newspapers and magazines are not provided in such circumstance; Bottled mineral water and disposable headsets are provided to passengers.

(Source: Shenzhen Airlines)

Onboard Sales

Availability: Not available

Additional Information:

(Source: Shenzhen Airlines)

Cabin Sanitization

Type: Adjusted

Additional Information:

Aircrafts that are appointed to operate flight to/from high risk area are sanitized after each single segment.

(Source: Shenzhen Airlines)

HEPA Filters used

Status: No

Additional Information:

(Source: Shenzhen Airlines)

For more information, please visit  http://p.global.shenzhenair.com/zhair/cms/static/pages/wcm/static-navigation/Itinerary/FAQ/fangyigonggao/fangyigonggao_en?language_id=102

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