Member Airlines

United

United

United is a founding member of the Star Alliance network.

The airline has a rich history in aviation, tracing its roots to 1926 when a small Swallow biplane owned by Walter T. Varney carried airmail to Nevada from Pasco, Washington – this marked the true beginning of commercial air transportation and the birth of United Airlines.

Today, the airline operates the most fuel efficient fleet among U.S. network carriers with the world’s most comprehensive global route network, including world-class international gateways to Asia and Australia, Europe, Latin America, and the Middle East. United, together with United Express, offers more than 4,500 flights a day to 338 destinations from hubs in Chicago, Denver, Guam, Houston, Los Angeles, New York/Newark, San Francisco, Tokyo and Washington, D.C.

United employs more than 87,500 people worldwide.

Book a flight with United.

Joined Star Alliance Joined Star Alliance May 1997
Airports Served Airports Served 353
Aircraft Aircraft 1,329
Frequent Flyer Programme Frequent Flyer Programme MileagePlus®
Countries Served Countries Served 58
Hub Airport(s) Hub Airport(s) Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington D.C. International: Tokyo, Guam
Sales Revenue (in US$) Sales Revenue (in US$) 41.3 BUSD
Employees Employees 92,000
JUNE 2019

Covid 19 Travel Experience

Your experience with
United Airlines

Check-in

Process: Special Process

Specification:

Additional Information:

"You have a totally touch-free check-in experience for your next flight. Just check in on united.com or on the United app, then use our new touchless kiosks to print tags for any checked bags at select airports. Adding a step to the check-in process that requires you to acknowledge you don’t have symptoms for COVID-19 and agree to follow our policies."

(Source: United)

Boarding

Process: Special Process

Specification: Contactless/ e-gates

Additional Information:

"Boarding & deplaning: We are boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding (a process that will not change), we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge. We are also implementing a temporary front-to-back deplaning process as customers exit the aircraft."

(Source: United)

De-Boarding

Process: Special Process

Specification:

Additional Information:

"Boarding & deplaning: We are boarding fewer customers at a time to allow for more distance during the boarding process. Following pre-boarding (a process that will not change), we will board back-to-front by rows, but will space out customers to minimize crowding in the gate area and on the jet bridge. We are also implementing a temporary front-to-back deplaning process as customers exit the aircraft."

(Source: United)

 

Health Declaration

Required: Yes

Additional Information:

"Check-in process that requires you to acknowledge you don’t have symptoms for COVID-19 and agree to follow our policies."

(Source: United)

Temperature Checks

Required: No

Specification:

Additional Information:

(Source: United)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

(Source: United)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"We encourage customers to bring their own face coverings, but our customer service agents will be able to provide them if you don't have one when you board our aircraft. Certain customers – such as those who have a medical condition that prevents them from wearing a face covering, those who cannot put on or remove a face covering themselves and small children – will not be required to wear one on board. 
Travelers who aren’t wearing their face coverings on board may lose their travel privileges on future United flights."

(Source: United)

Social Distancing

Status: Yes

Specification:

Additional Information:

"Adjusting our seat selection systems to avoid where possible seating customers next to each other, except when traveling together. We're also alternating window and aisle seats when seats are in pairs."

(Source: United)

Care Kits/Amenities

Status: Available

Availability: Antiseptic Wipes

Additional Information:

"We introduced another layer of protection by providing individually wrapped hand sanitizer wipes to our customers as they board the aircraft."

(Source: United)

Onboard Service

Type: Adjusted

Additional Information:

"Reducing onboard contact — Changing onboard service to minimize touchpoints between crew and customers, including: handing snacks and beverages to customers, moving to primarily pre-packaged foods and sealed beverages, suspending Buy on Board, hot towel service and pick-up pans to collect trash. We are also boarding additional disposable cups so new cups can be used for refills."

(Source: United)

Onboard Sales

Availability: Not available

Additional Information:

(Source: United)

Cabin Sanitization

Type: Adjusted

Additional Information:

"Enhanced cabin sanitization — We have implemented electrostatic spraying into our cleaning procedures on all inbound long-haul international flights, and mainline overnight aircraft at our U.S. hubs. In June, all aircraft will have electrostatic spray on every one of our departures, in addition to disinfecting customer touch points and surfaces before every flight. "

(Source: United)

HEPA Filters used

Status: Yes

Additional Information:

"State-of-the-art circulation systems — All our mainline aircraft use a high-efficiency (HEPA) filter (like those found in hospitals) to circulate the air and removes up to 99.7% of airborne particles."

(Source: United)

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