Member Airlines

TAP Air Portugal

TAP Air Portugal

TAP Air Portugal is the leading Portuguese airline and member of Star Alliance since 2005.

Operating since 1945, with the operational hub in Lisbon, a privileged access platform in Europe, at the crossroads with Africa, North, Central and South America, TAP is the leader in the operation between Europe and Brazil. Since the summer of 2017, the TAP Network covers 92 destinations in 36 countries worldwide. Operating an average of around 2800 flights per week, TAP has a fleet of 94 aircraft: 73 Airbus and 21 aircraft in TAP Express.

TAP is receiving 37 new aircraft until the end of 2019, with a total order of 71 aircraft to be received by the end of 2025, which will transform TAP into one of the world's airlines operating the youngest fleets.

Continuing its focus primarily on customer satisfaction, TAP continuously invests in innovation and the use of new technologies, offering a product and services of high quality, safety and reliability.

TAP was voted the Best Airline in Europe in 2011, 2012, 2013 and 2015 by the prestigious "Global Traveler" magazine in the USA and was honored by UNESCO and the International Union of Geological Sciences with the IYPE 2010 Planet Earth Award in the most innovative Sustainable Product category. TAP has also been distinguished by the prestigious World Travel Awards: elected the European Airline Leader for Africa and the European Airline Leader for South America in 2017, 2016, 2015 and 2014 and the World Leading Airline for Africa in 2011, 2012 and 2018. It also holds the title of World Airline Leader for South America, WTA, in 2009, 2010, 2011, 2012 and 2018. UP, TAP's on-board magazine was also awarded by the WTA in 2017, 2016 and 2015 as the Leading On-Line Magazine in Europe and the Leading World-Class Travel Magazine in 2018.

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Joined Star Alliance Joined Star Alliance March 2005
Airports Served Airports Served 93
Frequent Flyer Programme Frequent Flyer Programme TAP Miles&Go
Aircraft Aircraft 99
Countries Served Countries Served 36
Hub Airport(s) Hub Airport(s) Lisbon
Sales Revenue (in US$) Sales Revenue (in US$) 3.76 BUSD
Employees Employees 8,145
JUNE 2019

Covid 19 Travel Experience

Your experience with
TAP Air Portugal

Check-in

Process: Special Process

Specification:

Additional Information:

Check in online on our Website or App. Download digital boarding pass.

(Source: TAP Air Portugal)

Boarding

Process: Special Process

Specification: Contactless/ e-gates/ By seat

Additional Information:

"Boarding is being done in small groups of passengers, from the back of the cabin to the front and from window to aisle seats, preserving the distance, minimizing circulation and contact between passengers during their accommodation in the cabin. Deplaning will be done in the opposite direction, using the same logic and objective."

(Source: TAP Air Portugal)

De-Boarding

Process: Special Process

Specification:

Additional Information:

"Count on additional protection measures and new procedures at the following areas: check-in, delivery and collection of baggage, security control processes, pre-boarding, boarding and deplaning."

(Source: TAP Air Portugal)

Health Declaration

Required: Yes

Additional Information:

Please note that, as per the directive of the Portuguese Government (Decree Law no. 7595-A / 2020, of July 31), all passengers (including Portuguese citizens, residing in Portugal and their families) on flights from countries that are not members of the European Union or that are not countries associated with the Schengen Area must present proof of laboratory testing (RT-PCR) for the screening of SARS-CoV-2, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.

(Source: TAP Air Portugal)

Temperature Checks

Required: Yes

Specification:

Additional Information:

"Temperature control is carried out before check-in and baggage drop off, using validated and non-invasive methods."

(Source: TAP Air Portugal)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

It is recommended to limit the hand luggage to the basic.

(Source: TAP Air Portugal)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

Facial protection is mandatory on all flights except for passengers with proven health problems who cannot wear a mask (must provide medical declaration) and children under the age of 6.

(Source: TAP Air Portugal)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

All seats available. When possible middle seat is left empty.

(Source: TAP Air Portugal)

Care Kits/Amenities

Status: Available

Availability: Antiseptic Wipes/ Mask

Additional Information:

Antiseptic wipes distributed to all passengers. Masks are available on board for those who don't have one.

(Source: TAP Air Portugal)

Onboard Service

Type: Adjusted

Additional Information:

"We have altered our on-board service to reduce movements and contact within the cabin to what is essential to maintain your comfort and safety. Meal and beverage service will be limited, suspended or adapted in accordance to the length of your trip.  Our meals and products, come to you in compliance with the most demanding health and hygiene requirements and certifications. They privilege the use of packaged and sealed products to ensure greater confidence. "

(Source: TAP Air Portugal)

Onboard Sales

Availability: Available

Additional Information:

"On Board Retail in medium-haul flights only."

(Source: TAP Air Portugal)

Cabin Sanitization

Type: Adjusted

Additional Information:

"Fast and effective nebulisation process that acts against encapsulated viruses and most common bacteria in just 30 seconds. Additional cleaning and disinfection procedures specific to the Coronavirus Covid-19, deeper cleaning of frequent contact surfaces  using approved biocidal products, in line with the Portuguese Directorate-General for Health (DGS) guidelines, the aeronautical safety specifications and those from our aircraft manufacturers."

(Source: TAP Air Portugal)

HEPA Filters used

Status: Yes

Additional Information:

"We use HEPA filters (High Efficiency Particulate Air) identical to those used in operating rooms. These filters can extract up to 99.999% of even the smallest viruses, including viruses as small as 0.01 micrometre. The viruses of the coronavirus family are between 0.08 and 0.16 micrometres, therefore they are promptly filtered by the HEPA filters, in sections and every 2 to 3 minutes."

(Source: TAP Air Portugal)

Important Notice:

Status:

Specification:

Additional Information:

"Covid Test

Please note that, as per the directive of the Portuguese Government (Decree Law no. 7595-A / 2020, of July 31), all passengers (including Portuguese citizens, residing in Portugal and their families) on flights from countries that are not members of the European Union or that are not countries associated with the Schengen Area must present proof of laboratory testing (RT-PCR) for the screening of SARS-CoV-2, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding."

(Source: TAP Air Portugal)

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