Member Airlines

Singapore Airlines

Singapore Airlines

Singapore Airlines’ success has been fuelled by its dedication to customer service.

In-flight menus in all classes of service offer gourmet meals created by a panel of internationally renowned chefs, and all customers can enjoy the carrier’s state-of-the-art in-flight entertainment system, which offers a wide choice of movies, music and games. The care and attention that Singapore Airlines gives to its customers has earned the airline many industry and travel awards, including 2017 Business Traveler’s (US) “Best Overall Airline in the World”, 2017 Business Traveler China’s “Best Airline in the World”, Travel Weekly Asia 2017 Readers’ Choice Awards, “Best Airlines in Asia Pacific”, Hurun Best of the Best Awards’ “Best International Business /First Class of the Year 2018’ and ranking 32nd on Fortune Magazine’s Top 50 World’s Most Admired Companies in 2018.

Book a flight with Singapore Airlines.

Joined Star Alliance Joined Star Alliance April 2000
Airports Served Airports Served 63
Frequent Flyer Programme Frequent Flyer Programme KrisFlyer
Aircraft Aircraft 112
Countries Served Countries Served 32
Hub Airport(s) Hub Airport(s) Singapore Changi
Sales Revenue (in US$) Sales Revenue (in US$) 8.51 BUSD
Employees Employees 14,765
JUNE 2019

Covid 19 Travel Experience

Your experience with
Singapore Airlines

Check-in

Process: Regular Process

Specification:

Additional Information:

"To minimise contact, we recommend that you check in online or via the SingaporeAir mobile app 48 hours to 90 minutes before flight departure. If you are departing from Singapore, you may use the app to generate your mobile boarding pass and print your bag tags at the self-service kiosks at selected airports."

(Source: Singapore Airlines)

Boarding

Process: Special Process

Specification: By seat

Additional Information:

"If you are transiting in Singapore, you will be the first group to board the aircraft, regardless of your cabin class. Head to the boarding gate early, wait for your boarding group to be called, and practise safe distancing at all times."

(Source: Singapore Airlines)

De-Boarding

Process: Special Process

Specification:

Additional Information:

"Passengers who do not have a connecting flight will disembark the aircraft first, regardless of their cabin class. Do be patient and practise safe distancing at all times. Even if your transit time is short, there is no need to rush. An usher will be waiting for you to ensure that you get to your connecting flight on time."

(Source: Singapore Airlines)

Health Declaration

Required: Yes

Additional Information:

"You may be asked to complete a basic health declaration and provide your travel history at the airport. If you are entering Singapore, you should also submit an electronic health declaration up to three days before your flight."

(Source: Singapore Airlines)

Temperature Checks

Required: Yes

Specification: Infrared/ Thermal Camera

Additional Information:

Passengers and staff are required to undergo temperature screening at the airport.

(Source: Singapore Airlines)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

There is no change in cabin baggage policy.

(Source: Singapore Airlines)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

All passengers above the age of two must wear a face mask throughout the flight due to regulatory requirements. The mask may be removed when eating and drinking. Although a face mask is provided in the complimentary SIA Care Kit, you may wish to bring extra masks to ensure that you have sufficient supply for your journey. Replace the face mask once it is damp, and do not reuse single-use masks. Before you dispose of your face mask, wrap it in tissue paper or put it in a plastic bag and seal tightly before disposing of it in a closed bin. Remember to wash your hands afterwards.

For the safety of our passengers, our cabin crew will be wearing masks throughout the flight, as well as goggles or eye visors when interacting with passengers. Gloves are worn when serving meals.

(Source: Singapore Airlines)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

"There will be dedicated seating zones on board to separate transit passengers from non-transit passengers. You are required to stay in your designated zone throughout the flight."

(Source: Singapore Airlines)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer/ Antiseptic Wipes/ Mask

Additional Information:

You will receive a complimentary kit containing a face mask, hand sanitiser, and anti-bacterial wipes for your well-being. Additional anti-bacterial wipes are also available upon request.

(Source: Singapore Airlines)

Onboard Service

Type: Adjusted

Additional Information:

"Due to regulatory requirements, if you are on a flight within Southeast Asia or to China, you will be offered a snack bag instead of a meal tray. For all other flights, meal services have been simplified. Alcoholic offerings have also been adjusted across all cabin classes."

(Source: Singapore Airlines)

Onboard Sales

Availability: Not available

Additional Information:

"Inflight shopping has been suspended, so you may wish to place your orders on KrisShop.com to have your purchases delivered directly to your home or seat on board the aircraft."

(Source: Singapore Airlines)

Cabin Sanitization

Type: Adjusted

Additional Information:

"Even before you board, the aircraft is thoroughly cleaned, with extra care taken to sanitise common surfaces. On top of that, we also clean the lavatories more often throughout your flight with high-strength disinfectants."

(Source: Singapore Airlines)

HEPA Filters used

Status: Yes

Additional Information:

"Every aircraft in the Singapore Airlines Group fleet is equipped with HEPA* filters, which remove more than 99.9% of the microbes in the air. Cabin air is also refreshed every two to three minutes throughout the flight. Similarly, you can be assured of fresh linens on every flight. We replace headsets, headrest covers, pillow covers, bedsheets and blankets after every flight. Linens are also washed at high temperatures to disinfect them after every use."

(Source: Singapore Airlines)

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