Member Airlines

South African Airways

South African Airways

South African Airways (SAA) is the leading carrier in Africa, serving 57 destinations, in partnership with SA Express, Airlink, and its low cost carrier, Mango, within South Africa and across the continent, and eight intercontinental routes from its Johannesburg hub.

SAA’s core business is the provision of passenger airline and cargo transport services together with related services, which are provided through SAA and its wholly owned subsidiaries: SAA Technical; Mango its low cost carrier; and Air Chefs, the catering entity of SAA.

SAA is the winner of the “Best Airline Staff Service” Award in the Africa category; this shows that our customer-facing employees are our true brand ambassadors who made a difference to millions of travelling customers.

South African Airways’ main hubs and destinations include Johannesburg, Cape Town, Accra, Dakar, Nairobi and Lagos.

Book a flight with SAA.

Joined Star Alliance Joined Star Alliance April 2006
Airports Served Airports Served 32
Aircraft Aircraft 46
Frequent Flyer Programme Frequent Flyer Programme SAA Voyager
Countries Served Countries Served 22
Hub Airport(s) Hub Airport(s) Johannesburg
Sales Revenue (in US$) Sales Revenue (in US$) 2.0 BUSD
Employees Employees 5,576
JUNE 2019

Covid 19 Travel Experience

Your experience with
South African Airways

Check-in

Process: Special Process

Specification: Health Questions

Additional Information:

Queue management must be done during the check in process and passengers are to adhere to social distancing as well as the markings on the floor. 
Implemented and in place at South African airports.
During the pandemic period it is required that check-in staff perform travel health assessments on passengers before commencement of the boarding steps in minimizing, detection of unwell/ill customers and initiating denial of boarding.  
Temperature screening must be done when passengers enter the airport.

(Source: South African Airways)

Boarding

Process: Special Process

Specification: By seat

Additional Information:

Passengers will be boarded from the back of the aircraft. Check-in agents to print the relevant zone on the passengers boarding pass. Advise the passenger in which zone he / she is seated and that they should only come to the gate desk when their zone is called. 
Passengers that made use of self-service check in and have no baggage must be temperature screened at the boarding gates. 

(Source: South African Airways)

De-Boarding

Process: Special Process

Specification: By seat

Additional Information:

De-board by cabin (premium followed by main cabin followed by special handling).
Passengers are to disembark 40 at a time every 5 minutes maintaining the recommended social distance of 1.5 meters. 
Trolleys must be utilized to enforce social distancing at the baggage belts if there are no markings on the floor.

(Source: South African Airways)

Health Declaration

Required: Yes

Additional Information:

"The Department of Health requires all air travellers to declare their state of health when embarking on a commercial flight. Please print and complete the questionaire that is applicable to you. It is required at the airport as one of the travel documents that needs to be presented prior to embarkation."

(Source: South African Airways)

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

Passenger screening cards must be available at check-in to assist the staff with the following process. The check-in agent will follow three processes: 
1. Visual Screening - Observe if passenger appears to be obviously unwell (tiredness/fever (feels warm to the touch) / difficulty breathing / dry persistent cough etc.)  2. Passenger Travel History - Have you travelled to a High Risk Area in the past 7 Days - Have you been in Close contact with a Known COVID-19 Positive Person 3. Inquire if passenger is fit to travel and any self-declaration of medical condition.  

Temperature check by onboard nurse every 2 hours.

(Source: South African Airways)
 

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

During the initial phases of restarting operations, processing of passengers through airport security may be much slower than normal due to social distancing. As a result, we need to ensure that passengers adhere to the amount of carry-on baggage which can be permitted.  


(Source: South African Airways)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

Passengers face not covered in the prescribed manner, boarding maybe denied. 

(Source: South African Airways)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

(Source: South African Airways)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer

Additional Information:

Passenger handed sanitized prior to boarding, at boarding gates. Hand sanitizer available on request inflight.

(Source: South African Airways)

Onboard Service

Type: Adjusted

Additional Information:

Reduced service and minimal customer interaction. i.e. box catering.
No alcohol served on board - drinks service limited to juice boxes and bottled water.

(Source: South African Airways)

Onboard Sales

Availability: Not available

Additional Information:

(Source: South African Airways)

Cabin Sanitization

Type: Adjusted

Additional Information:

"The airline uses sanitation procedures for all domestic and international flights. We have implemented revised cleaning procedures, to focus on high frequent touch points such as handles, seatbelt buckles, tray tables and armrests."

(Source: South African Airways)

HEPA Filters used

Status: Yes

Additional Information:

"The Airbus fleet is equipped with state-of-the-art, high-efficiency particulate air filters that capture particles"

(Source: South African Airways)

Important Notice: "International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

Status:

Specification:

Additional Information:

"South African Airways (SAA) advises all customers that due to the COVID-19 (Coronavirus) pandemic, and in response to a government travel ban aimed at stopping the transmission of the Coronavirus that all SAA operated flights on our International and Regional routes are suspended until end July 2020 and Domestic services are suspended until end June 2020."

(Source: South African Airways)

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