Member Airlines

Austrian Airlines

Austrian Airlines

Austrian Airlines is Austria’s largest carrier and operates a global route network of approximately 130 destinations, being particularly dense in Central and Eastern Europe with 35 destinations.

Thanks to its favorable geographical location at the heart of Europe, the company’s hub at Vienna International Airport is the ideal gateway between East and West.

Austrian Airlines is part of the Lufthansa Group, Europe’s largest airline group, and a member of the Star Alliance, the first global alliance of international airlines.

Book a flight with Austrian Airlines.

Joined Star Alliance Joined Star Alliance March 2000
Airports Served Airports Served 130
Aircraft Aircraft 83
Frequent Flyer Programme Frequent Flyer Programme Miles & More
Countries Served Countries Served 58
Hub Airport(s) Hub Airport(s) Vienna
Sales Revenue (in US$) Sales Revenue (in US$) 2.497 BUSD
Employees Employees 7,083
JUNE 2019

Covid 19 Travel Experience

Your experience with
Austrian Airlines

Check-in

Process: Special Process

Specification: Contactless kiosks/ Counters with plexiglass separators

Additional Information:

"Austrian Airlines advises all passengers to already check in online from their homes. Please check in for your flight via our digital and mobile services on our website or with the Austrian App. There are so-called “sneeze guards” (Plexiglass panes) attached to the check-in, boarding and information desks." 

(Source: Austrian Airlines)

Boarding

Process: Special Process

Specification: Contactless/ e-gates

Additional Information:

"Contactless boarding is possible using the quick boarding gates. For this purpose, passengers only have to scan their boarding passes. Austrian Airlines will rely on boarding in small groups in the future to ensure adherence to physical distancing rules. If buses are used to board the aircraft, the number of passengers transported on each bus will be significantly reduced.  Quick Boarding gates. At these gates, boarding passes are read by a scanner. Contact with an employee thereby becomes unnecessary. There are so-called “sneeze guards” (Plexiglass panes) attached to the check-in, boarding and information desks."

(Source: Austrian Airlines)

De-Boarding

Process: Special Process

Specification:

Additional Information:

"Please consider your fellow passengers and maintain social distancing upon leaving the aircraft."

(Source: Austrian Airlines)

Health Declaration

Required: Yes

Additional Information:

"For your safety and your fellow passengers, please check that you are not experiencing any common Covid-19 symptoms including fever, cough, and loss of taste.  At check-in, please confrm that within the past 14 days, you have not been in contact with anyone testing positive for Covid-19 nor tested positive yourself.
Passengers travelling to Austria must, in accordance with current official regulations, present a medical certificate which confirms a negative Covid-19 test result (PCR test, must not be older than 4 days) or enter a 14-day quarantine."

(Source: Austrian Airlines)

Temperature Checks

Required: No information available

Specification:

Additional Information:

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

"Drop your bags off contact-free at our  charge - at our self service kiosks. "

(Source: Austrian Airlines)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"Wear your face mask at all times while on board, just as our crew members do.

(Source: Austrian Airlines)

 

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

"In the event of low passenger numbers, we will endeavor to allocate seats as much as possible throughout the cabin. The passengers will be seated throughout the aircraft with the greatest possible distance if capacity utilization allows for this."

(Source: Austrian Airlines)

Care Kits/Amenities

Status: Available

Availability: Antiseptic Wipes

Additional Information:

"Upon boarding we will provide you with disinfectant wipes. Please only use the disinfectant wipes provided by us for cleaning the surfaces in and around your seat."

(Source: Austrian Airlines)

Onboard Service

Type: Adjusted

Additional Information:

"In order to minimize contact between people on board, our current in-flight service has been adapted and simplifed."

(Source: Austrian Airlines)

Onboard Sales

Availability: No information available

Additional Information:

Cabin Sanitization

Type: Adjusted

Additional Information:

" Right at the start of Corona crisis, Austrian Airlines was already increasing the frequency of cabin cleaning. In addition to the standard cleaning after every flihgt, more frequent deep-cleaning is now also taking place. This includes cleaning all tables, armrests, seat belts and door handles.  " 

(Source: Austrian Airlines)

HEPA Filters used

Status: Yes

Additional Information:

"Our air filters filter the entire recirculated air and purify the cabin air of contaminants such as dust, bacterias, and viruses. In combination with a mouth and nose covering, the excellent air quality offers so much protection that it is not essential to maintain a minimum distance to your neighbor."

(Source: Austrian Airlines)

Intensive Cleaning

Status:

Specification:

Additional Information:

"At the beginning of the coronavirus crisis, Austrian Airlines already increased the frequency of aircraft cabin cleaning. This will, of course, be continued in the resumption. Intensive cleaning is thus carried out more often alongside standard cleaning procedures after each flight. This particularly applies to the cleaning of all tables, armrests, seat belts and doorknobs."

(Source: Austrian Airlines)

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