Member Airlines

Air New Zealand

Air New Zealand

Air New Zealand Limited is an international and domestic airline group that provides air passenger and cargo transport services, connecting customers to 21 destinations within New Zealand and 30 destinations in Australia, the Pacific Islands, China, Japan, Singapore, North America and the United Kingdom.

The airline also encompasses business units providing engineering and ground handling services. Subsidiaries extend to booking systems, travel wholesaling and retailing services. Air New Zealand is renowned for its innovative approach to service and product design, including the revolutionary Economy Skycouch™, unique aircraft liveries and creative inflight safety videos which have proven to be huge hit, not only having captured the attention of customers on board but also going viral, collectively generating more than 120 million hits online.

Book a flight with Air New Zealand.

Joined Star Alliance Joined Star Alliance May 1999
Airports Served Airports Served 51
Frequent Flyer Programme Frequent Flyer Programme Airpoints™
Aircraft Aircraft 113
Hub Airport(s) Hub Airport(s) Auckland, Los Angeles
Countries Served Countries Served 17
Sales Revenue (in US$) Sales Revenue (in US$) 3.7 BUSD
Employees Employees 12,000
JUNE 2019

Covid 19 Travel Experience

Your experience with
Air New Zealand

Check-in

Process: Regular Process

Specification:

Additional Information:

"We continue to recommend checking-in online or via the Air New Zealand App before heading to the Airport. Online check-in is available 24 hours before the departure of your flight."

(Source: Air New Zealand)

Boarding

Process: Special Process

Specification: By seat

Additional Information:

Zone boarding and floor markers for queuing.

(Source: Air New Zealand)

De-Boarding

Process: Special Process

Specification:

Additional Information:

Disembarkation process to support social distancing.

(Source: Air New Zealand)

Health Declaration

Required: No

Additional Information:

NZ borders remain closed.  Health declarations have not been required, however they will be a requirement as borders open.

(Source: Air New Zealand)

Temperature Checks

Required: No

Specification:

Additional Information:

(Source: Air New Zealand)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

(Source: Air New Zealand)

Face Masks

Status: Recommended

Specification: Passenger/ Crew

Additional Information:

"We strongly advise all customers to wear masks on international flights as an extra precaution to keep yourself and others onboard safe while traveling. If your are traveling on an Air New Zealand operated flight inbound to New Zealand, the crew on these flights will have a number of supplies onoard to provide customers on request such as surgical masks and hand sanitiser. "

"Source: Air New Zealand) 

Social Distancing

Status: No

Specification:

Additional Information:

(Source: Air New Zealand)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer/ Gloves/ Mask

Additional Information:

"We've made hand sanitiser available in our airports and on aircraft. You are welcome to use it as required. We also encourage regular hand washing. Our aircraft are all equipped with biohazard kits. Our people have gloves, hand sanitiser and face masks to keep you and them safe."

(Source: Air New Zealand)

Onboard Service

Type: Adjusted

Additional Information:

"More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board.  We will continue to provide special meals. Please request them when you book, as normal.  We have paused parts of our service which increase interactions between crew and customers, such as the offering of a hot towel or pre-take off drinks from a  tray in the cabin."

 (Source: Air New Zealand)

Onboard Sales

Availability: Not available

Additional Information:

More than ever, we're focussed on the health and safety of our people and passengers. We're therefore making temporary changes to our service offering on board..

(Source: Air New Zealand)

Cabin Sanitization

Type: Adjusted

Additional Information:

"We are thoroughly sanitising our aircraft with stronger products. Our jet aircraft have hospital-grade air systems that filter out viruses." 

(Source: Air New Zealand)

HEPA Filters used

Status: Yes

Additional Information:

"The use of HEPA filters and the direction of the air flow on board (from ceiling to floor), and the limited movement onboard aircraft once seated add to the onboard protection."

(Source: Air New Zealand)

Other Measures

Status:

Specification:

Additional Information:

"While hand sanitiser will be available in airports and on board our aircraft, we encourage you to carry your own personal supply. If you would like to wear a facemask you are welcome to bring one for your journey. Both cloth and surgical masks are acceptable for use inflight. "

(Source: Air New Zealand)

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