Member Airlines

ANA

ANA

Following the “Inspiration of Japan” high quality of service, ANA has been awarded the respected 5-Star rating from SKYTRAX for 5 consecutive years starting in 2013.

Additionally, ANA has been recognized by Air Transport World as "Airline of the Year" three times in the past 10 years - 2007, 2013 and 2018, becoming one of the few airlines winning this prestigious award for multiple times.

ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 85 international routes and 116 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, NARITA and HANEDA, to various destinations throughout Japan, and also offers same day connections between various North American, Asian and Chinese cities.

ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.

Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 52.1 million passengers in FY2016, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.

Book a flight with ANA.

Joined Star Alliance Joined Star Alliance October 1999
Airports Served Airports Served 98
Frequent Flyer Programme Frequent Flyer Programme ANA Mileage Club
Aircraft Aircraft 266
Countries Served Countries Served 23
Hub Airport(s) Hub Airport(s) Tokyo - Narita, Tokyo - Haneda
Sales Revenue (in US$) Sales Revenue (in US$) 18.5 BUSD
Employees Employees 13,928
JUNE 2019

Covid 19 Travel Experience

Your experience with
All Nippon Airways

Check-in

Process: Special Process

Specification: Counters with plexiglass separators

Additional Information:

"Passengers are asked to queue while securing a safe distance.
We highly encourage our customers to check-in online and to use self-service check-in machines and self-service baggage drops, where hand sanitizers will be installed.
Vinyl curtains will be installed at the check-in counters at certain airports within Japan.
Equipment, such as check-in machines and wheelchairs, will be disinfected and sterilized frequently."

(Source: All Nippon Airways)

Boarding

Process: Special Process

Specification: By seat

Additional Information:

"To avoid close contact and congestion in the cabin and aisles, we will give boarding priority to those passengers seated in the rear end of the cabin, and then to those seated in the front of the plane.
Although priority boarding will be temporarily suspended accordingly, there will be a dedicated boarding lane for Star Alliance Gold members for each boarding group.
Boarding order (for both domestic and international flights):
Rear (window seat → middle seat → aisle seat) → front (window seat → middle seat → aisle seat)"

(Source: All Nippon Airways)

De-Boarding

Process: Special Process

Specification: By seat

Additional Information:

"When disembarking, please maintain a distance of about one meter from the passenger in front of you.
We will guide you to the exit in the order of front, center, and rear end of the cabin. Please stay seated until you are given instructions."

(Source: All Nippon Airways)

Health Declaration

Required: No

Additional Information:

(Source: All Nippon Airways)

Temperature Checks

Required: Yes

Specification: Thermal Camera

Additional Information:

"Temperature measurements will be carried out near the entrance of the security check, at major airports in Japan."

(Source: All Nippon Airways)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

(Source: All Nippon Airways)

Face Masks

Status: Recommended

Specification: Passenger/ Crew

Additional Information:

"For added reassurance to our customers while traveling, our ground staff and cabin crew will be wearing masks. Ground staff may additionally wear face shields on top of the mask when working in close proximity with our customers.
Facial coverings are strongly recommended to passengers. Passengers who are not wearing facial coverings, as well as passengers showing symptoms of sickness such as fever and coughs may be refused to board."

(Source: All Nippon Airways)

Social Distancing

Status: Yes

Specification: All seats available

Additional Information:

"At check-in, security, lounges, and the gate area, we will install social distance markers for passengers to queue while securing a safe distance.
When boarding and disembarking, please maintain distance from the passenger in front of you.
While on the plane, please refrain from leaving your seat as much as possible. If you wish to change seats, please notify a cabin attendant."

(Source: All Nippon Airways)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer/ Antiseptic Wipes

Additional Information:

"While aircraft cabins are cleaned and disinfected regularly, additional antibacterial wipes and disposal bags are available onboard. After using the wipes, please put the wipes in the disposal bags and return them to the cabin attendants."

(Source: All Nippon Airways)

Onboard Service

Type: Adjusted

Additional Information:

"In-flight services such as drinks and meals may be suspended or limited."

(Source: All Nippon Airways)

Onboard Sales

Availability: Not available

Additional Information:

(Source: All Nippon Airways)

Cabin Sanitization

Type: Adjusted

Additional Information:

"For international flights, our aircraft are cleaned and disinfected after each flight.
For domestic flights, our aircraft are cleaned and disinfected every night and the lavatories will be cleaned and disinfected after each flight."

(Source: All Nippon Airways)

HEPA Filters used

Status: Yes

Additional Information:

"Our aircraft take in a large amount of clean air from outside, which allows for air in the cabin to be replaced entirely approximately every three minutes.
The cabin air is filtered and circulated through a high-performance filter, ensuring high quality, clean air.
The cabin air is constantly flowing from the ceiling to the floor. The air in the cabin does not stay stagnant, and the ventilation system remains active when the aircraft is on the ground as well."

(Source: All Nippon Airways)

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