Member Airlines

Copa Airlines

Copa Airlines

Copa Airlines was founded in Panama in 1947.

Copa Airlines and Copa Airlines Colombia, subsidiaries of Copa Holdings, are the leading airlines in Latin America for passengers and cargo. Copa Airlines currently offers service in 75 destinations in 31 countries, in North, Central and South America and the Caribbean. Throughout 70 years of uninterrupted operations, they have managed to make the Hub of the Americas, located in Panama, into the leading hub of the continent and connecting passengers quickly and efficiently all over the continent.

Copa Airlines has been rewarded thanks to its punctuality close to 90%, one of the best indicators in the industry. Thanks to this punctuality, Copa Airlines has been recognized by FlightStats, for the fifth year in a row, as the most punctual airline in Latin America, and by the Official Airline Guide (OAG) as the fourth most punctual airline in the world, for its results obtained in 2017. In 2016, the company got the award as the "Leading Airline of Mexico and Central America" by the World Travel Awards. Copa was also awarded with two Skytrax awards as "Best Airline of Central America and the Caribbean" and "Best Airline Personnel in Central America".

Copa Airlines’ main hubs and destinations include Panama City, Bogota, Miami, Orlando, Cancun and Sao Paulo.

Book a flight with Copa Airlines.

Joined Star Alliance Joined Star Alliance June 2012
Airports Served Airports Served 81
Aircraft Aircraft 104
Frequent Flyer Programme Frequent Flyer Programme ConnectMiles
Countries Served Countries Served 33
Hub Airport(s) Hub Airport(s) Panama
Sales Revenue (in US$) Sales Revenue (in US$) 2.68 BUSD
Employees Employees 9,204
JUNE 2019

Covid 19 Travel Experience

Your experience with
Copa Airlines

Check-in

Process: Regular Process

Specification: Contactless kiosks/ Counters with plexiglass separators

Additional Information:

"Do Web Check-In and download your mobile boarding pass.
Kiosks will be arranged in a way that allows social distancing between passengers.
Kiosks will be disinfected on an ongoing basis, and they will be equipped with a hand sanitizer dispenser so you can clean your hands after using them."

(Source: Copa Airlines)

Boarding

Process: Special Process

Specification: Contactless/ By seat

Additional Information:

"Flights will be boarded by groups, from back to front. We will call each group separately to minimize the number of passengers in line.
To limit physical interaction, at airports that have electronic scanners, you will need to self-board by placing your boarding pass on the scanner and showing your passport to the boarding agent."

(Source: Copa Airlines)

De-Boarding

Process: Special Process

Specification: Front-door only

Additional Information:

"We will disembark from front to back to reduce contact between passengers."

(Source: Copa Airlines)

Health Declaration

Required: Yes

Additional Information:

"Passengers must complete a health declaration here"

(Source: Copa Airlines)

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

"Each passenger's temperature will be checked. Social distance must be kept in all queues and once onboard the aircraft , must remain in their assigned seat.

Boarding will be denied if you register a body temperature of 38°C/100.4 F or higher".

(Source: Copa Airlines)

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

"Make sure you comply with the permitted measurements and weight of your carry-on baggage.
You may bring one carry-on bag and one personal item with you. We ask you to pack your carry-on bag light enough so that you can lift it up and store it in the overhead bin without assistance."

(Source: Copa Airlines)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"The use of face mask is mandatory in some airports, at Copa Club and during the flight."

(Source: Copa Airlines)

Social Distancing

Status: Yes

Specification: All seats available

Additional Information:

"Movement in the aisles will be minimized during the flight."

(Source: Copa Airlines)

Care Kits/Amenities

Status: Available

Availability: Antiseptic Wipes/ Mask

Additional Information:

"Face mask and disinfecting wipes on demand."

(Source: Copa Airlines)

Onboard Service

Type: Adjusted

Additional Information:

"Any food and beverages that we provide will be prepackaged.

We have adjusted our onboard meals service and special meals are not offered onboard Copa Airlines flights.

You are welcomed to bring food on board our flights for your personal consumption."

(Source: Copa Airlines)

Onboard Sales

Availability: Not available

Additional Information:

(Source: Copa Airlines)

Cabin Sanitization

Type: Adjusted

Additional Information:

"Our aircraft will be thoroughly disinfected using hospital-grade products approved by Boeing. These products, which have broad-spectrum antimicrobial activity and are proven effective against coronaviruses, will be applied prior to each flight using an electrostatic sprayer. This includes the area where emergency kits and first-aid supplies are stored.

We will also be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.

We will ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every 1.5 hours on all flights. Crew members will use the lavatory at the front of the cabin."

(Source: Copa Airlines)

HEPA Filters used

Status: Yes

Additional Information:

"All of our aircraft are equipped with high-efficiency filters (HEPA), which purify up to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation system renews the air every 2-3 minutes and its vertical displacement prevents it from being shared with passengers on the sides and in front."

(Source: Copa Airlines)
 

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