Member Airlines

Avianca

Avianca

Avianca is the commercial brand that represents the Latin American airlines integrated in Avianca Holdings S.A., offering passenger transportation, air cargo and parcel services, and other specialized aviation services.

Its comprehensive route network serving passengers throughout the Americas and Europe is operated with a modern fleet of short, medium, and long haul aircraft.

Recognized repeatedly by passenger surveys, its people strive to provide world class service with excellence. The airline offers a loyalty program, LifeMiles, which provides a wide range of benefits and travel options to its seven million members.

Book a flight with Avianca.

Joined Star Alliance Joined Star Alliance June 2012
Airports Served Airports Served 102
Frequent Flyer Programme Frequent Flyer Programme LifeMiles
Aircraft Aircraft 190
Countries Served Countries Served 27
Hub Airport(s) Hub Airport(s) Bogota, Colombia; San Salvador, El Salvador; Lima, Peru.
Sales Revenue (in US$) Sales Revenue (in US$) 4.8 BUSD
Employees Employees 19,000
JUNE 2019

Covid 19 Travel Experience

Your experience with
Avianca

Check-in

Process: Regular Process

Specification: Self-service only

Additional Information:

"Before the flight: Check-in online and save your boarding pass on your mobile device or print. 

At the airport: For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms"

(Source: Avianca)

Boarding

Process: Special Process

Specification: Front-door only

Additional Information:

"Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called."

(Source: Avianca)

De-Boarding

Process: Special Process

Specification: Front-door only

Additional Information:

Health Declaration

Required: No

Additional Information:

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

"At the airport: For safety reasons, each passenger will undergo temperature checks/screenings  at the airport. If body temperature is 100.4 degrees Fahrenheit (38 degrees Celsius) or higher, you will be denied boarding.."

(Source: Avianca)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

"Your safety has always been our priority. That is why we recommend that you carry light hand luggage that you can handle yourself, as our crews will not be able to help you. If you are unable to take your luggage to the aircraft's bins, please take only one personal item and store it under the front seat"

(Source: Avianca)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"At the airport: Always use your face mask, it is mandatory from the entrance of the airport until the end of your trip.

During the flight: We want to remind you that you must wear your face mask throughout the whole flight. Please note that you must change your mask every 4 hours if it is a single use mask or every 8 hours if it is a fabric mask.

All our crew will be using face masks, gloves and other personal protection items"

(Source: Avianca)

Social Distancing

Status: Yes

Specification: All seats available

Additional Information:

"At the airport: Maintain the minimum social distancing requested by authorities (2 meters).

Boarding will take place in small groups, always maintaining the required social distancing. You must be aware of your gate’s alerts and only approach the boarding area once your group gets called.

After the flight: Maintain a social distance of 2 meters when picking up your baggage"

(Source: Avianca)

Care Kits/Amenities

Status:

Availability: Antiseptic Wipes

Additional Information:

Food Service

Type: Adjusted

Additional Information:

"We will simplify our food service and will serve all food and beverages in individual packaging, for whatever flights it may apply.."

(Source: Avianca)

Onboard Sales

Availability: Not available

Additional Information:

Not available at the moment.

(Source: Avianca)

Cabin Sanitization

Type: Adjusted

Additional Information:

"For your peace of mind, we have reinforced the cleaning and disinfection processes in all our counters, check-in kiosks and VIP rooms

You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air."

(Source: Avianca)

HEPA Filters used

Status: Yes

Additional Information:

"You can fly trustingly knowing that our aircrafts have HEPA air filters, which capture 99.97% of all air particles and continuously refresh the cabin’s air."

(Source: Avianca)

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