Member Airlines

Air India

Air India

India’s national airline, Air India provides domestic and international air transport services to both passengers and cargo.

Air India pioneered the country’s aviation sector and its history is synonymous with the history of civil aviation in India. Air India embodies the spirit of India by extending warm hospitality and the urge to satisfy its guests, an inherent characteristic of the country’s culture.

Since the first flight on October 15, 1932, Air India has grown to become a mega international airline connecting to 39 destinations in the USA, Europe, Australia, Far-East and South-East Asia and the Gulf. The airline’s domestic network covers 75 destinations, including all state capitals and far-flung areas of India’s North-East, Ladakh, Andaman and Nicobar Islands. The airline also provides ground handling and engineering & maintenance services, as well as low-cost travel options, through its subsidiaries. Air India’s young fleet of 118 aircraft comprises a mix of the latest state-of-the-art B787 Dreamliners (21 aircraft), B777s, B747s, Airbus A330s, A321s, A320s and A319s.

Constantly adapting and re-inventing itself to stay ahead of competition, Air India has been and will continue to be committed to providing superior service, supported by the latest technology, to flyers worldwide.

Book a flight with Air India.

Joined Star Alliance Joined Star Alliance July 2014
Airports Served Airports Served 123
Frequent Flyer Programme Frequent Flyer Programme Flying Returns
Aircraft Aircraft 127
Countries Served Countries Served 31
Hub Airport(s) Hub Airport(s) Delhi, Mumbai, Chennai, Kolkata, Bengaluru & Hyderabad
Sales Revenue (in US$) Sales Revenue (in US$) 3.2 BUSD
Employees Employees 10,887
JUNE 2019

Covid 19 Travel Experience

Your experience with
Air India

Check-in

Process: Special Process

Specification:

Additional Information:

"All passengers have to be web checked in/pre checked in before arriving at airport."

(Source: Business Today)

Boarding

Process: Special Process

Specification:

Additional Information:

Cabin crew / boarding staff ensure that each passenger at the time of boarding has his hands sanitised and wears a fresh mask before entering the aircraft.

(Source: Air India)

De-Boarding

Process: Special Process

Specification:

Additional Information:

"The airline cabin crew have been tasked to ensure there is no crowding. Passengers will be deplaned in a staggered manner."

(Source: Business Today)

Health Declaration

Required: Yes

Additional Information:

"Self declaration form to be filled by all international passengers."

(Source: Air India)

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

"On arrival at the airport, the passenger are subjected to temperature screening before baggage drop off / check in and before boarding, only asymptomatic passengers are permitted to travel." 

(Source: Times of India)

COVID-19 Hand Luggage Restrictions

Status: No

Additional Information:

(Source: Air India)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"All passengers are expected to wear a face mask prior to boarding and while inside the aircraft. 
The cabin crew on their part will wear a full PPE (full gown), shoe cover, mask and gloves."

(Source: Business Today)

Physical Distancing

Status: Yes

Specification: All seats available

Additional Information:

Last three seat rows to be kept vacant for passenger isolation for any in-flight medical emergency. Passengers who are allocated the intermediate seats are issued with the ‘Wrap Around Gown’ in addition to the safety kits, issued to all other passengers.

(Source: Air India)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer/ Mask

Additional Information:

All the passengers before boarding the aircraft are issued with Personal Protective equipment (a safety kit, which includes a protective mask, pouches/small sachets of sanitizer and a face shield).

(Source: Air India)

Onboard Service

Type: Adjusted

Additional Information:

Water bottles and pre-packed food (wherever required) is placed on passenger seats before passenger boarding to minimise passenger interaction with the cabin crew. No newspapers / magazines or other non-essential loose items are carried on board. In-flight entertainment is switched off to minimise touch on aircraft surfaces.

(Source: Air India)

Onboard Sales

Availability: Not available

Additional Information:

(Source: Air India)

Cabin Sanitization

Type: Adjusted

Additional Information:

Aircraft cockpit, cabin, lavatories, galleys and hatracks are disinfected after completion of each flight with special attention for disinfection of all contact points like seat belt, arm rest, tray table, call button.

(Source: Air India)

HEPA Filters used

Status: Yes

Additional Information:

HEPA Filters are used on Air India aircrafts.

(Source: Air India)

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