Member Airlines

Air Canada

Air Canada

Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents.

Canada's flag carrier is among the 20 largest airlines in the world.  Air Canada, together with its Air Canada Express regional partners and Air Canada Rouge, provides scheduled passenger service directly to 64 Canadian cities, 57 destinations in the United States and 95 cities in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America.

Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. Its shares are traded on the Toronto Stock Exchange.

Book a flight with Air Canada.

Joined Star Alliance Joined Star Alliance May 1997
Airports Served Airports Served 218
Aircraft Aircraft 397
Frequent Flyer Programme Frequent Flyer Programme Aeroplan®
Countries Served Countries Served 63
Hub Airport(s) Hub Airport(s) Toronto, Montreal, Vancouver
Sales Revenue (in US$) Sales Revenue (in US$) 13.94 BUSD
Employees Employees 33,120
JUNE 2019

Covid 19 Travel Experience

Your experience with
Air Canada

Check-in

Process: Special Process

Specification: Contactless kiosks/ Health Questions

Additional Information:

"New measures are being implemented at check-in, like health screening questions and pre-flight infrared temperature checks for customers.
Advance self-service check-in (You should always check-in remotely via the Air Canada Mobile App or online at aircanada.com),Self-service zone in select airports,TouchFree Bag Check at select airports'

(Source: Air Canada)

Boarding

Process: Special Process

Specification: Contactless/ e-gates/ By seat/ Front-door only

Additional Information:

"Customers must remain seated until their boarding zone is called and will be required to scan their own boarding pass. The following is the new order for boarding:
Customers who have requested wheelchair assistance or who self-identify as having a disability and need more time to board.
Zones 1 and 2 (may also board at any time).
Families with children under the age of 6, or those travelling with musical instruments (may also board when their zone is called).
Zones 3 to 8, from back-to-front, from window to aisle."

(Source: Air Canada)

De-Boarding

Process: Regular Process

Specification:

Additional Information:

"On-board announcements will be made to ask customers to maintain distancing while deplaning."

(Source: Air Canada)

Health Declaration

Required: Yes

Additional Information:

"We'll ask you a few health questions before you board to make sure you're safe to fly."

Temperature Checks

Required: Yes

Specification: Infrared

Additional Information:

"As a preventative measure, your temperature will be taken without contact."

(Source: Air Canada)

COVID-19 Hand Luggage Restrictions

Status: Yes

Additional Information:

"If you are planning on checking in bags, ensure you follow the guidelines and pack as much as you can in checked bags, as minimal cabin baggage is allowed."

(Source: Air Canada)

Face Masks

Status: Mandatory

Specification: Passenger/ Crew

Additional Information:

"Please note, for those over the age of 2, wearing a face covering while travelling is a mandatory requirement issued by Transport Canada. All non-compliance cases will be reported to Transport Canada, and could result in a financial penalty.

Masks with an exhalation valve have been deemed ineffective in the protection against COVID-19, according to requirements outlined by Transport Canada. As such, they no longer qualify as acceptable face coverings when travelling with us.

Learn more about what is accepted as an effective face covering.

If you have a medical certificate confirming that there is a medical reason preventing you from wearing a face covering during your travel, you must provide this to Air Canada. Once you have obtained your medical certificate, please contact the Air Canada Medical Assistance Desk."

(Source: Air Canada)

Physical Distancing

Status: Yes

Specification:

Additional Information:

"Where possible, floor markings are placed at check-in lobby, lounges and gates."

(Source: Air Canada)

Care Kits/Amenities

Status: Available

Availability: Hand Sanitizer/ Antiseptic Wipes/ Gloves/ Mask

Additional Information:

"Starting May 15, we will distribute complimentary customer Care Kits which include: 30 ml hand sanitizer, 2 antiseptic wipes, gloves, mask (non-surgical), 250 ml water bottle, a small snack and earbud headset to all customers onboard all Air Canada and Air Canada Express flights.

For sanitary reasons, the bag used to package these Care Kit items also doubles as a trash bag to dispose any personal items."

(Source: Air Canada)

Onboard Service

Type: Adjusted

Additional Information:

"Bar service is limited to bottled water.
Boxed meals with be served in Business Class on all flights over 2 hours.
Boxed meals will be served in all cabins on all international flights.
No special meals will be available except for Kosher meals between Toronto Pearson and Tel Aviv (must be reserved at least 24 hours before travel)."

(Source: Air Canada)

Onboard Sales

Availability: Not available

Additional Information:

"Duty Free service has been suspended."

(Source: Air Canada)

Cabin Sanitization

Type: Adjusted

Additional Information:

"Cabin grooming standards have been augmented."

(Source: Air Canada)

HEPA Filters used

Status: Yes

Additional Information:

"HEPA filtration systems capture 99.9% of airborne particles and continually refresh cabin air."

(Source: Air Canada)

Last Updated: