Lounge Hygiene - Head

Star Alliance Branded Lounges As we return to the skies, Star Alliance is working to ensure your visit to a Star Alliance lounge anywhere in the world is safe and relaxing.

During this time, you will notice the following measures in place to further protect your health and wellbeing:

Lounge Hygiene ITM

visual-website-lounge-reopening-social-distancing
visual-website-lounge-reopening-social-distancing

Social Distancing

  • Lounge capacity will be restricted to ensure social distancing, with specific seating to remain unoccupied. 
  • Some amenities and facilities may be temporarily unavailable due to social distancing restrictions. 
visual-website-lounge-reopening-ppe
visual-website-lounge-reopening-ppe

Personal Protective Equipment

  • It is a requirement that customers use facial masks while in the lounge, of a type approved by local regulators.  
  • Lounge staff are required to use facial masks along with appropriate protective food preparation and cleaning gear. 
visual-website-lounge-sanitzing
visual-website-lounge-sanitzing

Cleaning

  • Hand sanitizer will continuously be available inside the lounge.
  • Surfaces and areas within the lounge will receive more frequent and enhanced cleaning.
  • Seating area of the customer will be disinfected upon their departure. 
  • Reception area will have a glass partition. 
visual-website-lounge-contactless
visual-website-lounge-contactless

Contactless

  • Technology to minimize the need to manually handle documents or cards when accessing the lounge.
  • Use of digital media on customer personal devices.  
visual-website-lounge-reopening-specific-measures
visual-website-lounge-reopening-specific-measures

Specific Measures

  • Food and beverage services are adapted to meet local health safety guidelines.
  • Specific measures may vary by location in compliance with local health authority advisories and regulations. These will be communicated inside the lounge by staff and with appropriate signage.