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Lounge Access Policy

Lounge Access Policy

We are delighted to welcome customers to our own Star Alliance branded lounges and the lounges owned by our member airlines, according to the following access policy:

International First Class Customers

As an International First Class Customer, you have access to International First Class and any Star Alliance member carrier’s own lounges at the airport where your flight departs (not including ultra-premium exclusive lounges*) if the following conditions are met:

  • You present a boarding pass in International First Class on a Star Alliance member airline operated flight
  • Your flight departs on the same day of your visit or latest by 05.00 AM next morning.
  • The lounge shows the Star Alliance Logo at the entrance.

You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.

*Some member airlines offer exclusive lounges for their own ultra-premium customers: Lufthansa HON/First Class Lounges in Frankfurt and Munich; SWISS HON/First Class Lounges in Zurich and Geneva; Austrian HON/First Class Lounges in Vienna, Thai Airways Spa Lounge in Bangkok (subject to change).

International Business Class Customers

As an International Business Class Customer you have access to any Star Alliance member carrier’s owned Business Class lounge at the airport where your flight departs, if the following conditions are met:

  • You present a boarding pass in International Business Class on a Star Alliance member airline operated flight
  • Your flight departs on the same day of your visit or latest by 05:00 AM the next morning
  • The lounge shows the Star Alliance Gold logo at the entrance

You are not entitled to bring any guests.

Domestic First Class Customers

Some member airlines offer lounge access at the airport where your flight departs, if you are travelling in Domestic First Class. Restrictions apply for Domestic First Class passengers travelling with United Airlines in the United States, where Domestic First Class customers do not have access to United’s Club lounges.

You will need to show your boarding pass in Domestic First Class for a Star Alliance member airline operated flight. You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.

Domestic Business Class Customers

Some member airlines offer lounge access at the airport where your flight departs, if you are travelling in Domestic Business Class. Restrictions apply for Domestic Business Class passengers travelling with United Airlines in the USA where Domestic Business Class customers do not have access to United’s Club lounges.

You will need to show your boarding pass in Domestic Business Class on a Star Alliance member airline operated flight. You are not entitled to bring any guests.

Star Alliance Gold Customers travelling in any class of travel

As a Star Alliance Gold customer travelling in any class on a Star Alliance member airline operated flight, you have access to any member airline lounge at the airport where your flight departs, if the following conditions are met:

  • You present your boarding pass of a Star Alliance member airline operated flight which departs at the same day as your visit or latest by 05:00 AM the next morning.
  • If your boarding pass does not carry the Star Alliance Gold indicator, you will need to also show your valid Star Alliance Gold card.
  • The lounge displays the Star Alliance Gold logo at the entrance.

You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.

If you are a United MileagePlus Star Alliance Gold customer, you may only access the United Clubs within the U.S. when departing from that airport on an international Star Alliance flight, not when departing on a domestic flight with United.

Paid Lounge Membership Customers

As holder of an eligible Paid Lounge Membership, you have access to any Star Alliance member airline’s Business Class Lounge at the airport where your flight departs. Eligible paid memberships are United Club and Air Canada Maple Leaf Club – Worldwide.

You will need to show your boarding pass for a Star Alliance member airline operated flight together with your valid paid lounge membership card, displaying the Star Alliance Lounge Logo.

You are entitled to bring one guest travelling on any Star Alliance flight departing from the same airport on the same day.

Contract Lounges

At airports where neither a Star Alliance branded lounge nor a Star Alliance member carrier offers a lounge, third party lounges are contracted by some of our member airlines. As a Star Alliance Gold customer travelling on a Star Alliance member airlines operated flight from such airports, you have access to these third party contract lounges, if the member airline you are travelling on has a contract with this lounge. In order to gain access to such lounges:

  • You will need to show your boarding pass for a flight operated by the Star Alliance member airline that has contracted that lounge.
  • If your boarding pass does not show the Star Alliance Gold indicator, you will need to also show a valid Star Alliance Gold card.
  • You can bring one guest, who must be travelling on the same Star Alliance flight as you.

As an International and Domestic First Class Customer you can access third party contract lounges contracted by the Star Alliance member carrier on which you are travelling and located at the airport from where your flight departs. Please present your First Class boarding pass for a Star Alliance flight operated by a member carrier that has a contract with the lounge. You can bring one guest who must be departing on the same Star Alliance flight as you.

Paid Lounge Membership Customers are not entitled to use contract lounges.

Star Alliance Gold (SAG) Customers travelling on Connecting Partner Flights

As a Star Alliance Gold customer travelling on Connecting Partner Flights in any class of travel as part of an itinerary that involves at least one Star Alliance flight, you have access to Connecting Partner Lounges and third party Contract Lounges contracted by the Connecting Partner at the airport where your flight departs. Simply present your boarding pass with the Star Alliance Gold indicator for the Connecting Partner’s flight. You are entitled to one guest, who must be travelling on the same Connecting Partner Flight as you.

Guests

First Class and Star Alliance Gold customers travelling on a Star Alliance or Connecting Partner Flight and Eligible Paid Lounge Membership customers are each entitled to bring one guest into the lounge. The guest must enter the lounge together with the eligible customer and present a boarding pass for a Star Alliance member airline operated flight or Connecting Partner flight departing from the respective airport at the same day. For contract lounges, the guest must be travelling on the same Star Alliance flight as the customer.

Any accompanying person over the age of two is considered a guest. Children under the age of two may accompany the customer to the lounge and are not considered as guests.

The guest entitlement may not be exceeded by the customer entering a lounge on multiple occasions, each time accompanied by a different guest.

Each eligible customer might bring only one guest to the lounge, even if he is entitled to bring a guest by multiple grounds (e.g. being a First Class customer with Star Alliance Gold status).

Other

Non-Revenue Customers who have Star Alliance Gold status or an eligible Paid Lounge Membership are entitled to access member airline-owned lounges, Star Alliance branded lounges and contract lounges.
Note: Airlines may apply a different policy for their own employees with respect to their eligibility to enter that carrier’s own lounges.

United’s Polaris lounges: Special conditions apply for access depending on frequent flyer status and route. Please check United’s website for details.

Definitions:

International First Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in International First Class

International Business Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in International Business Class

Domestic First Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in Domestic First Class

Domestic Business Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in Domestic Business Class

Star Alliance Gold customers: Customers holding valid proof of their Star Alliance Gold status on either their boarding pass for a Star Alliance member airline operated flight in any class or by presenting a valid Star Alliance Gold Card in conjunction with a boarding pass for a Star Alliance flight in any class.

Paid Lounge Membership Customers: Customers holding a valid Paid Lounge Membership card issued by United Club or Air Canada Maple Leaf Club –Worldwide– together with a boarding pass for a Star Alliance member airline operated flight in any class.

Non-Revenue Customers: Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50, ID75, ID90) tickets.

Boarding pass for a Star Alliance member airline operated flight: A boarding pass for a Star Alliance Flight is a document issued upon check-in that allows the customer to board a flight operated by a Star Alliance member carrier.

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