Faqs

Frequently Asked Questions

Get fast answers to your questions about Star Alliance and our products including Round the World and Circle Pacific fares. Please check our FAQs first. If you do not find an answer, you will be guided to our Help Desk.

For inquiries related to your miles/points, your status or to book award flights or upgrades, please contact your Frequent Flyer Programme. If you wish to give feedback about a specific flight experience, please take the shortcut to our member airline's customer service teams.

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Round the World Fare

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Who can travel with the Star Alliance Round the World Fare?

Travellers from any country can travel with the Star Alliance Round the World Fare.

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On which Star Alliance flights is the Round the World Fare valid?

The fare is valid on all Star Alliance member airline flights.

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In which countries is the Round the World Fare valid?

The airfare is valid for travel around the world from countries in the South West Pacific, Africa/Middle East, Asia, Europe, North America, South and Central America served by the participating Star Alliance member carriers.

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How many flight coupons are included in the Round the World Fare?

The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, including all subsequent re-routing.

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How long is the Star Alliance Round the World Fare valid?

Your trip can last at least 3 days between the first and last international sector (for Tourist fares) and up to 12 months after the departure of your first flight. Your travel must last at least 10 days between the first and last intercontinental sector for First and Business Class fares. 

If the trip starts in Australia or New Zealand:

There is no minimum stay requirement if you have purchased a First or Business Class fare ticket. For Economy and Premium Economy Class fares, travel on the last international sector must depart at least 7 days after the start of the first international sector.

If the journey begins in Europe:
 

For Economy and Premium Economy Class fares, travel in the last international sector must depart at least 3 days after the start of the first international sector. Your travel must last at least 10 days between the first and last intercontinental sector for First and Business Class fares. 

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From where can I depart and where can I finish my trip with the Round the World Fare?

You can start and end your trip in countries where any Star Alliance airline operates. In addition, the re-routing must begin and end in the same country.

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Is it necessary to plan all flights of the Round the World Fare in advance?

Reservations can be made at least 24 hours before departure for those sectors up to and including the first international sector. For subsequent segments you can make reservations at any time.

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In which cabin classes is the Star Alliance Round the World Fare available?

The airfare is available for First, Business, Premium Economy and Economy classes.

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How much does the Star Alliance Round the World Fare cost?

The total fare will depend on the mileage, the point of origin of the ticket and the class of travel, plus applicable fees, taxes and surcharges. There are four possible maximum mileage levels: 26 000 miles (Economy and Business Class only), 29 000 miles, 34 000 miles or 39 000 miles. Special Economy Class Fares are not applicable if your trip starts in Japan.

The fare is applicable only if the Round the World ticket is purchased before departure. The fare must appear on the ticket.

For more information, contact any Star Alliance member airline sales office or your travel agent, or use the online version of the Star Alliance Book and Fly tool to plan and book your trip.

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Are there children discounts on the Round the World fare?

Applicable for Economy Class fares.

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What is a layover and how many layovers does the Round the World Fare allow?

A stopover is considered to be any stay of more than 24 hours. In general, the Round the World fare requires a minimum of 2 stopovers and allows a maximum of 15. The Special Tourist Round the World fare requires a minimum of 3 stopovers and allows a maximum of 5.

No more than three stopovers are permitted in any country in the world, except those contiguous to the U.S., where five stopovers are permitted on trips that do not begin in the U.S. or Canada.

The Round the World fare allows only one layover in each city. In certain regions the maximum number of stopovers may be limited.

Other exceptions contained in the Round the World Travel Terms and Conditions may apply.

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What is a transfer and how many transfers are allowed?

A transfer is a stop that lasts less than 24 hours. The Round the World Fare allows an unlimited number of layovers, although only a maximum of three layovers are allowed in each city.

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Does the Round the World fare allow non-airborne intermediate sectors, also known as surface sectors?

Yes, up to five surface sectors are allowed. As they are not included in the calculated Round the World fare, the surface sectors are at the expense of the passenger. If the stopover in the intermediate surface sector included in the itinerary exceeds 24 hours, it is considered as one stopover.

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What is the baggage allowance?

For the Round the World Fare and for the entire journey, the concept of a piece of luggage applies. The free baggage allowance for Economy and Premium Economy Class is one (1) piece of 20 kg (44 lb) per person; for Business Class it is two (2) pieces of luggage weighing a total of 30 kg (66 lb) per person and for First Class it is two (2) pieces of luggage weighing a total of 40 kg (88 lb) per person. If the trip is only within North America, surcharges may be applied from the first checked bag. For possible excess baggage charges, and for more information if you need permission to carry more baggage, please contact your airline.

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Can I earn miles when using the Star Alliance Round the World Fare?

Qualifying flights and booking classes, used in conjunction with this airfare, can earn miles and status points toward your Star Alliance Frequent Flyer Program. A qualifying flight is any flight that is eligible to earn miles/points. For information on booking classes and fares eligible to earn miles/points, you will need to refer to your frequent flyer program rules.

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Who can I contact to book a Star Alliance Round the World Fare?

You can easily plan, book and purchase your Round the World ticket with the Star Alliance Book and Fly tool at http://www.staralliance.com/book-fly

You can also purchase your Round the World ticket by contacting any Star Alliance member airline reservation center or your travel agent.

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When will I be able to see and choose specific meals for my flights?

Special meals and all other dietary options should be discussed directly with the airline prior to each flight.

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When will I be able to select seats for my trip?

The airlines on each flight will handle seat requests and reservations directly.