Frequently Asked Questions
Get fast answers to your questions about Star Alliance and our products including Round the World and Circle Pacific fares. Please check our FAQs first. If you do not find an answer, you will be guided to our Help Desk.
For inquiries related to your miles/points, your status or to book award flights or upgrades, please contact your Frequent Flyer Programme. If you wish to give feedback about a specific flight experience, please take the shortcut to our member airline's customer service teams.
Frequent Flyer Programmes
Is there a Star Alliance Frequent Flyer Programme?
No. Star Alliance does not have its own Frequent Flyer Programme. Instead, all Star Alliance member airlines have individual Frequent Flyer Programmes operating independently. Although you can join several programmes in parallel, there is no need to do so. You will be able to earn and redeem miles or points with one programme across all Star Alliance member airlines. We recommend that you join the programme of the airline you are most likely to travel with often.
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How can I join a Star Alliance Frequent Flyer Programme?
You can choose between the following Frequent Flyer Programmes:
Adria Airways– Miles&More
Aegean Airlines – Miles+Bonus
Air Canada - Aeroplan
Air China - PhoenixMiles
Air India - Flying Returns
Air New Zealand - Airpoints
ANA - ANA Mileage Club
Asiana Airlines - Asiana Club
Avianca - LifeMiles
Austrian - Miles&More
Brussels Airlines - Miles&More
Copa Airlines - ConnectMiles
Croatia Airlines – Miles&More
EGYPTAIR - EGYPTAIR Plus
Ethiopian Airlines - ShebaMiles
EVA Air - Infinity MileageLands
LOT Polish Airlines - Miles&More
Lufthansa - Miles&More
Scandinavian Airlines - EuroBonus
Shenzhen Airlines - PhoenixMiles
Singapore Airlines - KrisFlyer
South African Airways - Voyager
SWISS - Miles&More
TAP Air Portugal - TAP Miles&Go
Thai Airways International - Royal Orchid Plus
Turkish Airlines - Miles&Smiles
United – MileagePlus
In order to join one of these programmes, please visit their website directly or our Your Benefits section for links to their websites.
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Is there an additional membership card for Star Alliance as well as for individual Star Alliance member airlines?
No, there is no Star Alliance membership card. Membership cards are issued only by the member airlines’ individual Frequent Flyer Programmes. Once you have reached Gold or Silver status with your Frequent Flyer Programme, you automatically have Star Alliance Gold or Silver status as well and your programme will issue you a card showing the Star Alliance Gold or Silver logo.
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What should I do when I lose my membership card?
Please contact your Frequent Flyer Programme.
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How can I update my membership account details?
Please contact your Frequent Flyer Programme.
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