Frequently Asked Questions

Get fast answers to your questions about Star Alliance and our products including Round the World and Circle Pacific fares. Please check our FAQs first. If you do not find an answer, you will be guided to our Help Desk.

For inquiries related to your miles/points, your status or to book award flights or upgrades, please contact your Frequent Flyer Programme. If you wish to give feedback about a specific flight experience, please take the shortcut to our member airline's customer service teams.

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Frequent Flyer Programmes

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Is there a Star Alliance Frequent Flyer Programme?

No. Star Alliance does not have its own Frequent Flyer Programme. Instead, all Star Alliance member airlines have individual Frequent Flyer Programmes operating independently. Although you can join several programmes in parallel, there is no need to do so. You will be able to earn and redeem miles or points with one programme across all Star Alliance member airlines. We recommend that you join the programme of the airline you are most likely to travel with often.

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How can I join a Star Alliance Frequent Flyer Programme?

You can choose between the following Frequent Flyer Programmes:

Adria Airways– Miles&More

Aegean Airlines – Miles+Bonus

Air Canada - Aeroplan

Air China - PhoenixMiles 

Air India - Flying Returns

Air New Zealand - Airpoints

ANA - ANA Mileage Club

Asiana Airlines - Asiana Club

Avianca - LifeMiles

Austrian - Miles&More

Brussels Airlines - Miles&More

Copa Airlines - ConnectMiles

Croatia Airlines – Miles&More


Ethiopian Airlines - ShebaMiles

EVA Air - Infinity MileageLands

LOT Polish Airlines - Miles&More

Lufthansa - Miles&More

Scandinavian Airlines - EuroBonus

Shenzhen Airlines - PhoenixMiles

Singapore Airlines - KrisFlyer

South African Airways - Voyager

SWISS - Miles&More

TAP Air Portugal -  TAP Miles&Go

Thai Airways International - Royal Orchid Plus

Turkish Airlines - Miles&Smiles

United – MileagePlus


In order to join one of these programmes, please visit their website directly or our Your Benefits section for links to their websites.

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Is there an additional membership card for Star Alliance as well as for individual Star Alliance member airlines?

No, there is no Star Alliance membership card. Membership cards are issued only by the member airlines’ individual Frequent Flyer Programmes. Once you have reached Gold or Silver status with your Frequent Flyer Programme, you automatically have Star Alliance Gold or Silver status as well and your programme will issue you a card showing the Star Alliance Gold or Silver logo.

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What should I do when I lose my membership card?

Please contact your Frequent Flyer Programme.

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How can I update my membership account details?

Please contact your Frequent Flyer Programme.