Faqs

Frequently Asked Questions

Get fast answers to your questions about Star Alliance and our products including Round the World and Circle Pacific fares. Please check our FAQs first. If you do not find an answer, you will be guided to our Help Desk.

For inquiries related to your miles/points, your status or to book award flights or upgrades, please contact your Frequent Flyer Programme. If you wish to give feedback about a specific flight experience, please take the shortcut to our member airline's customer service teams.

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Circle Pacific Fare

icon-closed icon_opened Where can I book the Circle Pacific Fare on the Star Alliance website?

You can book this fare product using the Star Alliance Book and Fly tool.

icon-closed icon_opened What are the benefits of using Star Alliance Book and Fly?

With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.
Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.
The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

icon-closed icon_opened Who can travel with the Star Alliance Circle Pacific Fare?

Travellers of all countries have the possibility to travel with the Star Alliance Circle Pacific Fare.

icon-closed icon_opened On which Star Alliance flights is the Circle Pacific Fare valid?

The Airfare is valid on flights on Air Canada (AC), Air China (CA), Air India (AI),Ethiopian Airlines (ET), EVA AIR (BR), Turkish Airlines (TK), Lufthansa (LH), ANA (NH), Air New Zealand (NZ), Asiana Airlines (OZ), Singapore Airlines (SQ), Shenzhen Airlines (ZH), THAI (TG), and United (UA) flights serving the countries Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Tahiti, Taiwan, Thailand, Tonga, USA and Vietnam.
 

Certain exceptions apply. Please check Star Alliance Book and Fly for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

icon-closed icon_opened In how many countries is the Circle Pacific ticket valid?

The Airfare applies for Circle Pacific journeys to Australia, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

icon-closed icon_opened How many flight coupons does the Circle Pacific Fare include at most?

Your Circle Pacific Fare permits a maximum of 16 flight coupons in the entire journey including any subsequent rerouting.

icon-closed icon_opened How long is the Star Alliance Circle Pacific Fare valid?

Your Circle Pacific journey may last at least 7 days between the first and the last international sector and up to 6 months after departure of your first flight.
 

Exception: For travel originating in Australia and New Zealand there is no minimum stay required for First and Business Class Fares.

icon-closed icon_opened Where can I start and terminate my routing with the Circle Pacific Fare?

The journey must originate and terminate in the same country, which has to be one of the following: Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia, Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

In these countries the following cites can be visited:
Asia
Brunei: Bandar Seri Begawan
China: Beijing, Guangzhou, Shanghai, Shenzhen, Nanjing, Wuxi, Fuzhou, Jinjiang, Shenyang
Cambodia: Phnom Penh
Hong Kong SAR
Indonesia: Denpasar, Jakarta, Surabaya
Japan: Fukuoka, Nagoya, SapporoOsaka, Tokyo
Republic of Korea: all cities
Laos: Vientiane
Malaysia: Kuala Lumpur, Penang
Myanmar: Yangon
Philippines: Manila
Singapore
Taiwan: Taipei, Kaohsiung
Thailand: Bangkok, Phuket
Vietnam: Hanoi, Ho Chi Minh City.

North America:
Canada: Vancouver
USA: Los Angeles, San Francisco, Seattle, Honolulu

South West Pacific:
Australia: Norfolk Islands, Adelaide, Brisbane, Cairns, Melbourne, Gold Coast, Perth, Sydney
Cook Islands: Rarotonga
Fiji: Nadi
French Polynesia Tahiti: Papeete
New Caledonia: Noumea
New Zealand: all cities
Tonga: Tongatapu
Western Samoa: Apia

Your itinerary allows one visit per city and a maximum of three transfers per city. Certain exceptions may apply.

icon-closed icon_opened Is it necessary to plan all flights of the Circle Pacific Fare in advance?

The Circle Pacific Fare only applies, if it is purchased before your departure. Your reservations up to and including the first international sector and the purchase of the ticket have to be done no less than 7 days prior to your first departure. Subsequent sectors can be booked at any time.

icon-closed icon_opened Through which regions do I have to travel and what is the maximum allowed mileage of the Circle Pacific Fare?

Your journey needs to include at least one stopover in each of the three areas (Asia, North America and South West Pacific)

Depending on your routing the maximum allowed mileage of the Circle Pacific Fare is either 22,000 or 26,000 miles.

icon-closed icon_opened In which cabin classes is the Star Alliance Circle Pacific Fare available?

The Airfare is available in First, Business and Economy Class.

icon-closed icon_opened How much does the Star Alliance Circle Pacific Fare cost?

Fares are determined by the mileage category, class of travel and country of origin of the itinerary plus applicable fees, taxes and surcharges.

Certain exceptions may apply. Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

icon-closed icon_opened Does the Circle Pacific Fare offer children discount?

Child discount is not available on First and Business Class Fares.

Economy Class Fare discount:
 

Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required. The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.

 

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare.

icon-closed icon_opened What is a stopover and how many stopovers does the Circle Pacific Fare permit?

A stopover is a stay of 24 hours or more. The Circle Pacific Fare requires a minimum of three stopovers and permits a maximum of 15 stopovers. Only one stopover is permitted in the same city. A minimum of 1 stopover is required per area, except for the area of origin. Depending on your country of origin some other stopover restrictions may apply. Please note that only 3 stopovers are permitted within Japan.

icon-closed icon_opened What is a transfer and how many transfers are permitted?

A transfer is a stop of less than 24 hours. The Circle Pacific Fare allows unlimited transfers, however not more than three transfers at any one city.
 

Not more than one international departure as well as not more than one international arrival is permitted in the country of origin. Further exceptions may apply. If your country of origin is Japan, New Zealand or China not more than two transfers are allowed in your country of origin between domestic flights.

icon-closed icon_opened Does the Circle Pacific Fare permit intermediate sectors, so-called surface sectors?

Yes, surface sectors are permitted. As they are not included in the calculated Circle Pacific Fare, surface sectors are at the expense of the passenger. If such an intermediate surface sector in itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation.

Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate flight coupon

The first crossing between the three areas may not be a surface sector and may not be left open.

icon-closed icon_opened What are the free baggage weight allowances?

For your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

icon-closed icon_opened Can I collect miles when using the Star Alliance Circle Pacific Fare?

Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

icon-closed icon_opened Whom do I contact to book a Star Alliance Circle Pacific Fare Ticket?

You can book instantly online using Star Alliance Book and Fly , you can contact one of the Star Alliance member airline reservation centres directly or you can book with your local travel agent.

icon-closed icon_opened When will I be able to choose specific meals for my flights?

Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

icon-closed icon_opened When will I be given the chance to select seats, book wheelchairs or other services for my journey?

Seating requests and other requests will be handled directly by the operating carriers of each flight

icon-closed icon_opened Can I get a refund when I need to change or cancel my booking?

Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.

 

You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 368 376 690 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)

 

Or via email: staralliance.bookandfly@dlh.de