채용

스타얼라이언스 본사(이전 독일 법인 스타얼라이언스 서비스 GmbH)에서 프랑크푸르트에 있는 본사에서 근무할 정규직 직원과 인턴사원(6~12개월)을 채용하고 있습니다. 이번 채용은 항공 업계로 진출하고자 하는 분들에게 좋은 경험과 출발점이 될 것입니다

How to apply

이메일로 지원하려는 직책을 표시하여 이력서와 자기소개서를 hr@staralliance.com으로 보내주십시오. 인사팀에서 최대한 빨리 연락을 드릴 것입니다.

지원 방법

다음 사항에 유의해 주시기 바랍니다.

  • 스타얼라이언스 본사에서 근무 시 사용하실 언어는 영어입니다. 따라서 지원서를 영어로 제출해 주십시오.
  • 우리는 독일 프랑크푸르트에 있는 스타얼라이언스 본사에 대한 채용만 담당합니다. 회원 항공사 중 한 곳에서 근무하시길 원하는 경우 해당 항공사로 직접 연락해 주십시오.
  • 스타얼라이언스는 자체 비행편을 운항하지 않습니다. 따라서 우리는 승무원, 조종사 및 지상 업무 직원에 대한 채용은 없습니다.
Back

Manager Customer Experience

Star Alliance Services GmbH based in Frankfurt, is the full time organization that coordinates alliance activities and manages joint projects on behalf of the world’s largest airline alliance.


The Customer Experience department is searching for a: 

 

Manager Customer Experience

 

The Manager Customer Experience reports to the Director of Airport Experience and is responsible for the management of airport and alliance-related products, services and projects on a global level. This includes managing the life cycle as well as developing new products and services and the planning and budgeting of all activities.


Job Summary – Major Functions and Activities

  • Overall responsibility for defined airport and customer experience products on a global level
  • Define and manage product strategies, new products and continuous improvements to existing products, coordinate product lifecycle
  • Secure and maintain industry awareness and product functional product expertise in:
    • Airport operations and procedures: (check-in, inter-airline through check-in, interline connection, and transfer processes)
    • Bagagge messaging
    • Baggage handling systems and performance
    • Airport customer journey and customer flows including premium customers
    • Irregular operations and regulatory requirements
    • New carrier integration
  • Manage budget planning, accruals, cost sharing formulas, manpower allocation as well as budget follow-up
  • Identify business, training and communication requirements for products
  • Develop presentations for the Strategy Team and Committee meetings as required
  • Create business related monthly and quarterly reports
  • Work with a geographically dispersed team of project managers
  • Work with carrier experts to develop and maintain airport, baggage and customer service products and services
  • Work with Star Alliance carriers to help them improve on their performance delivering interline travel-related services, including interline through check-in and interline transfer baggage delivery 
  • Chair and manage task force teams or working groups
  • Participate in the creation of RFIs and RFPs and participate in contract negotiations as applicable
  • Participate in test and launch activities for deployments of new products and services
  • Participate in customer experience related projects and lifecycle
  • Participate in Industry forums and/or groups
  • Liaise with other business units
  • Participate in staff meetings and seminars
  • Support team activities

 

Requirements – Qualifications / Education / Knowledge and Experience / Skills

  • 5-10  years of working experience, mainly in the airline industry in the area of airline and airport operations
  • University degree in business or related fields an advantage
  • Knowledge of Baggage system and processes, messaging, delivery and performance preferred
  • Sound knowledge of airline support functions and the interrelationships with airport services departments
  • Good knowledge of digital trends and technologies in the service / aviation industry
  • Experience in airport process improvements
  • Evidence of previous achievements in managing projects including research, collation of data, analysis and presentation of results/findings
  • Good understanding of financial planning and budget techniques including business case preparation
  • Information Technology knowledge preferred
  • Ability to accept challenges and feedback in order to achieve the best outcome
  • Willingness to travel  

This is a unique opportunity for highly-skilled and self-starting professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travelers who travel on our partner airlines.

 

Working Place/Conditions

This is a full-time position starting in 01 March 2018 and is based at Star Alliance Services GmbH headquarters in Frankfurt, Germany.


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV in English indicating your possible starting date by 26 November 2017 to hr@staralliance.com.
 

Star Alliance Services GmbH

FRA S/HR

Frankfurt Airport Center, Main Lobby

D-60546 Frankfurt