As the airline of Switzerland, SWISS is a byword for traditional Swiss values. True to its roots, the company is dedicated to providing the highest possible quality in all its products and services. With its manageable medium size, SWISS is also optimally equipped to remain as close as possible to its customers and meet their individual needs.
SWISS is committed on various fronts to the careful and sustainable use of natural resources, and regards a responsible attitude to the environment as an integral part of its corporate culture. As part of the Lufthansa Group and a member of Star Alliance, SWISS remains faithful to its mission of providing quality air services that link Switzerland with Europe and the world.
SWISS serves 70 destinations around the world from its Zurich hub and from Basel and Geneva international airports. It operates a fleet of technically advanced aircraft with which it carries more than 15 million passengers in 2011. Airbus A330-300 and A340 aircraft are used on intercontinental routes, with the Airbus A320 family and Avro RJ100 aircraft handling short-haul and regional flights. The SWISS long-haul fleet includes 12 brand new Airbus A330-300 aircraft featuring a new Business Class seat that converts into a two-metre-long, lie-flat air-cushioned bed. The new Business Class cabin has also been retrofitted into the airline’s 15 Airbus A340s.
SWISS understands the needs of customers across the travel spectrum. For those travelling between continents, SWISS offers the luxury and exclusivity of SWISS First, an exceptionally high standard of comfort and calm in SWISS Business or the friendly service of SWISS Economy. On short flights within Europe, SWISS offers complete flexibility from full-service in SWISS Business to a more streamlined product in SWISS Economy. Whichever option is selected, passengers can count on enjoying the personal service on which the more than 7,600 SWISS employees pride themselves. From the moment they book their flight until they step off the aircraft, the focus is on their needs.
The effort involved in striving for quality really pays off when an airline is recognised by its passengers and the industry it is part of. SWISS has collected a number of awards in various categories since its inception, testimony to its commitment to making air travel a pleasurable experience for everyone who boards a SWISS aircraft.