就業機会

スターアライアンス会社として正式にドイツで法人化されたスターアライアンス本社では、フランクフルトの本社で正社員による就業チャンスや6~12ヶ月のインターンシップを提供しています。 これらの機会は、優れた職務経験や航空業界への貴重な一歩を提供します。

How to apply

募集職種を記載し、入社志望の動機を記載したレターと履歴書を添付したEメールをhr@staralliance.com までお送りください。 人事チームから早急に折り返しご連絡をいたします。

応募方法

以下の事項をご了解ください。

  • スターアライアンス本社での業務言語は英語です。 よって、英語による出願書類をお送りください。
  • ドイツ・フランクフルトを拠点とするスターアライアンス本社の採用のみを扱っております。 スターアライアンス加盟航空会社の中の航空会社での勤務をご希望の方は、当該航空会社まで直接ご連絡ください。
  • スターアライアンス自身はフライトの運航は行っておりません。 よって、客室乗務員やパイロット、地上職スタッフの応募はございません。
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Manager Customer Experience

Star Alliance Services GmbH based in Frankfurt, is the full time organization that coordinates alliance activities and manages joint projects on behalf of the world’s largest airline alliance.


The Customer Experience department is searching for a: 

 

Manager Customer Experience

 

The Manager Customer Experience reports to the Director of Airport Experience and is responsible for the management of airport and alliance-related products, services and projects on a global level. This includes managing the life cycle as well as developing new products and services and the planning and budgeting of all activities.


Job Summary – Major Functions and Activities

  • Overall responsibility for defined airport and customer experience products on a global level
  • Define and manage product strategies, new products and continuous improvements to existing products, coordinate product lifecycle
  • Secure and maintain industry awareness and product functional product expertise in:
    • Airport operations and procedures: (check-in, inter-airline through check-in, interline connection, and transfer processes)
    • Bagagge messaging
    • Baggage handling systems and performance
    • Airport customer journey and customer flows including premium customers
    • Irregular operations and regulatory requirements
    • New carrier integration
  • Manage budget planning, accruals, cost sharing formulas, manpower allocation as well as budget follow-up
  • Identify business, training and communication requirements for products
  • Develop presentations for the Strategy Team and Committee meetings as required
  • Create business related monthly and quarterly reports
  • Work with a geographically dispersed team of project managers
  • Work with carrier experts to develop and maintain airport, baggage and customer service products and services
  • Work with Star Alliance carriers to help them improve on their performance delivering interline travel-related services, including interline through check-in and interline transfer baggage delivery 
  • Chair and manage task force teams or working groups
  • Participate in the creation of RFIs and RFPs and participate in contract negotiations as applicable
  • Participate in test and launch activities for deployments of new products and services
  • Participate in customer experience related projects and lifecycle
  • Participate in Industry forums and/or groups
  • Liaise with other business units
  • Participate in staff meetings and seminars
  • Support team activities

 

Requirements – Qualifications / Education / Knowledge and Experience / Skills

  • 5-10  years of working experience, mainly in the airline industry in the area of airline and airport operations
  • University degree in business or related fields an advantage
  • Knowledge of Baggage system and processes, messaging, delivery and performance preferred
  • Sound knowledge of airline support functions and the interrelationships with airport services departments
  • Good knowledge of digital trends and technologies in the service / aviation industry
  • Experience in airport process improvements
  • Evidence of previous achievements in managing projects including research, collation of data, analysis and presentation of results/findings
  • Good understanding of financial planning and budget techniques including business case preparation
  • Information Technology knowledge preferred
  • Ability to accept challenges and feedback in order to achieve the best outcome
  • Willingness to travel  

This is a unique opportunity for highly-skilled and self-starting professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travelers who travel on our partner airlines.

 

Working Place/Conditions

This is a full-time position starting in 01 March 2018 and is based at Star Alliance Services GmbH headquarters in Frankfurt, Germany.


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV in English indicating your possible starting date by 26 November 2017 to hr@staralliance.com.
 

Star Alliance Services GmbH

FRA S/HR

Frankfurt Airport Center, Main Lobby

D-60546 Frankfurt