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Perspectives de carrière

L'administration centrale de Star Alliance officiellement constituée en Allemagne en tant que Star Alliance Services GmbH propose des perspectives de carrière intéressantes en plus de stages de six à douze mois à notre siège social de Francfort. Vous aurez la chance de travailler avec des personnes remarquables et de profiter de ce tremplin par excellence pour le secteur de l'aviation.

Comment postuler

Veuillez faire parvenir votre CV accompagné d'une lettre de motivation mentionnant le poste offert, par courriel à hr@staralliance.com. Un membre de l'équipe des ressources humaines prendra contact avec vous aussitôt que possible.

Veuillez tenir compte des points suivants :

  • La langue de travail privilégiée au siège social de Star Alliance est l'anglais. Veuillez soumettre votre candidature en anglais.
  • Nous prenons en charge l'ensemble du processus d'embauche pour le siège social de Star Alliance situé à Francfort en Allemagne. Si vous souhaitez travailler pour l'un de nos transporteurs membres, veuillez prendre contact avec eux directement.
  • Star Alliance n'exploite pas de vols. Aucun poste de pilote ou de membre d'équipage de cabine ou de personnel au sol n'est offert.

Agrégateur de contenus

angle-left Manager Customer Experience

Star Alliance Services GmbH based in Frankfurt, is the full time organization that coordinates alliance activities and manages joint projects on behalf of the world’s largest airline alliance.
The Customer Experience department is searching for a: 

 

Manager Customer Experience

 

The Manager Customer Experience reports to the Director of Airport Experience and is responsible for the management of airport and Star Alliance-related products, services and projects on a global level. This includes managing the life cycle as well as developing new products and services and the planning and budgeting of all activities.


Job Summary – Major Functions and Activities

  • Overall responsibility for defined airport and customer experience products on a global level
  • Define and manage product strategies, new products and coordinate product lifecycle
  • Secure and maintain functional product expertise in:
    • Airport operations, products and procedures
    • Lounge policies and procedures
    • Airport customer journey and customer flows including premium customers
    • New carrier integration
  • Work with Star Alliance member carriers to help to improve on performance delivering interline travel-related services
  • Cooperate with Star Alliance member carrier experts to develop and maintain airport and customer service products and services on different digital platforms
  • Develop presentations for the Strategy Team and Committee meetings as required
  • Create monthly and quarterly reports as required
  • Chair and manage task force teams or working groups
  • Participate in budget planning, accruals, cost sharing formulas as well as budget follow-up
  • Take part in the creation of RFIs and RFPs and in contract negotiations as applicable
  • Participate in test and launch activities for deployments of new products and services
  • Participate in Industry forums and/or groups
  • Liaise with other business units
  • Support team activities

 

Requirements – Qualifications / Education / Knowledge and Experience / Skills

  • 5-10  years of working experience, mainly in the airline industry in the area of airline and airport operations
  • University degree in business or related fields an advantage
  • Experience in airport process improvements, airport systems and products
  • Sound knowledge of airline support functions and the inter- relationships with airport services departments
  • Digital trend and technology knowledge in the service / aviation industry of advantage
  • Evidence of previous achievement in managing projects including research, collation of data, analysis and presentation of results/findings
  • Information Technology, digitalization, e-commerce knowledge preferred
  • Good understanding of financial planning and budget techniques including business case preparation
  • Very good relationship and inter-personal skills
  • Willingness to travel occasionally

 

This is a unique opportunity for highly-skilled and self-starting professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our partner airlines.

 

Working Place/Conditions

This is a full-time position starting in 01 June 2018 and is based at Star Alliance Services GmbH headquarters in Frankfurt, Germany.


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV in English indicating your possible starting date by 23 April 2018 to hr@staralliance.com
 

Star Alliance Services GmbH

FRA S/HR

Frankfurt Airport Center, Main Lobby

D-60546 Frankfurt

 

Job description RL