Perspectives de carrière

L'administration centrale de Star Alliance officiellement constituée en Allemagne en tant que Star Alliance Services GmbH propose des perspectives de carrière intéressantes en plus de stages de six à douze mois à notre siège social de Francfort. Vous aurez la chance de travailler avec des personnes remarquables et de profiter de ce tremplin par excellence pour le secteur de l'aviation.

Comment postuler

Veuillez faire parvenir votre CV accompagné d'une lettre de motivation mentionnant le poste offert, par courriel à Un membre de l'équipe des ressources humaines prendra contact avec vous aussitôt que possible.

Veuillez tenir compte des points suivants :

  • La langue de travail privilégiée au siège social de Star Alliance est l'anglais. Veuillez soumettre votre candidature en anglais.
  • Nous prenons en charge l'ensemble du processus d'embauche pour le siège social de Star Alliance situé à Francfort en Allemagne. Si vous souhaitez travailler pour l'un de nos transporteurs membres, veuillez prendre contact avec eux directement.
  • Star Alliance n'exploite pas de vols. Aucun poste de pilote ou de membre d'équipage de cabine ou de personnel au sol n'est offert.

Internship Customer Experience

Internship at Star Alliance

Star Alliance Services GmbH based in Frankfurt, is the full time organization that coordinates Star Alliance activities and manages joint projects on behalf of the world’s largest airline alliance. An internship at Star Alliance will help you make the leap into the international business world. Through project work in one of our departments you will gain insights into our daily operations and in addition become familiar with the airline industry. With numerous member airlines from all over the world as our customers we will give you an opportunity to work in an international and culturally diverse business environment with English as the official business language.

We currently offer the following vacancy:


Internship Customer Experience


Internship Facts

  • Begin:      23 April 2018
  • Duration: 6 months, extension to 12 months possible
  • Location: Frankfurt, Germany

Internship Tasks

The internship will have a special focus on the implementation of Star Alliance products and services, specifically in the fields of airport facilities development and operations and airline lounges. You will be responsible for administrative support in this area and should be in a position to take over tasks and many small projects under your own responsibility.

  • Support the rollout of multiple projects in areas such as: airport collocations (“Move under one Roof”), airport terminal development and planning, airport lounge development and operations, enabling a seamless alliance travel experience at the airport
  • Research and report on topics such as competitive analysis, benchmarking, etc.
  • Facilitate communications with airline representatives, project managers and other departments at Star Alliance
  • Update and support the regularly edited Star Alliance Airport Reference Guide, corporate policies, department related tools, lounge information and airport maps which are used as reference material for Star Alliance member carriers and the Star Alliance website
  • Compile monthly/quarterly reports which are distributed to Star Alliance member carrier headquarters
  • Compile survey results from online survey data
  • Collect, compile and control financial data (process invoices, plan and monitor budget, compile accruals and forecasts) for department budget
  • Prepare presentations and support preparation of meetings
  • Administrative support (reporting, protocols, intranet update, website updates)
  • Apply departmental ISO standards in daily work
  • Special ad-hoc tasks and minor projects on request


Internship Requirements

  • University student or recent graduate in business administration, airline or airport studies, international management
  • Knowledge of airline industry or airline, airport, tourism or product management
  • Facilitation and presentation skills
  • Excellent command of English as a working language
  • Good commercial knowledge
  • Excellent knowledge of MS Office (Word, Excel, PowerPoint)
  • A self-starter and a methodical approach to work
  • Valid work permit for Germany


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV, as well as your next possible starting date by 25 March 2018 to:

For general information on Star Alliance please refer to