Internship at Star Alliance

An internship at Star Alliance, the world’s largest airline alliance will help you make the leap into the international Business World. Through project work in one of our departments you will get an insight into our daily operations and in addition become familiar with the airline industry. With numerous member airlines from all over the world as our customers we will give you an opportunity to work in an international and cultural diverse business environment with English as the official business language. We have the following vacancy:

Internship Quality Management and Market Research


The Star Alliance Corporate Office comprises Media Relations, Internal Communication, Training, Customer Relations, Membership Liaison and Quality Management & Market Research. These core functions support Star Alliance communication flow and activities both internally and externally. As a member of the Quality and Market Research Management Team, this internship provides a unique opportunity to gain insight into all business units within Star Alliance.

Internship Facts:

  • Start date: January 2015
  • Duration: 6 months, extension to 12 months possible
  • Location: Frankfurt Airport Center, Frankfurt/Main, Germany


Internship Tasks Include:

  • Be part of the team that manages the alliance-wide quality activities of the Star Alliance membership requirements and support the global delivery of the Star Alliance promises to all alliance customers
  • Contribute to quality strategy, efficiency of measurements and enhancements of quality concept
  • Contribute to the development of market research studies
  • Independently analyze market research data and create actionable recommendation to the Alliance management
  • Work closely with the marketing department in regard to handling relevant research requests
  • Support development and implementation of online panel solutions
  • Participate in creating, implementing and maintaining studies that allow the measurement of global marketing campaigns, brand campaigns and campaigns focused on premium customers
  • Support organization of airline audits around the globe including the setup of audit team, travel and local arrangements
  • Documentation and follow up of audit results
  • Prepare management reports for executive board meetings
  • Maintain action logs and ensure global communication with member airlines: daily contact with member carrier representatives
  • Contribute to and participate in the development of market research and quality models
  • Support meeting organization of the market research and quality committee


Internship Requirements:

  • University student or recent graduate in relevant areas, such as business administration, airline or airport studies or international management or an extraordinary and gifted person with the right skill set
  • Strong analytical and problem solving skills
  • Fluency in English
  • Excellent understanding of market research techniques and statistics
  • Strong familiarity with MS Office, especially Excel and PowerPoint
  • Very good SPSS knowledge is clearly an advantage
  • Attention to detail
  • Intercultural and interpersonal communication skills and team spirit
  • Self-starter
  • Valid Work Permit for Germany


Interested? Then give us the opportunity to get to know you and submit your complete application in English, as well as your possible starting date to:
For general information on the Star Alliance network, please refer to


Liens utiles
  • Adria Airways
  • Aegean Airlines
  • Air Canada
  • Air China
  • Air New Zealand
  • ANA
  • Asiana Airlines
  • Austrian
  • avianca
  • Brussels Airlines
  • copa Airlines
  • Croatia Airlines
  • Ethiopian Airlines
  • EVA Air
  • LOT Polish Airlines
  • Lufthansa
  • Scandinavian Airlines
  • Shenzhen Airlines
  • Singapore Airlines
  • South African Airways
  • TAP Portugal
  • THAI
  • Turkish Airlines
  • United