FAQs for Flight Tracker
- What is SMS?
- Will the service work on any mobile phone?
- Who can subscribe to the service?
- In which countries can I receive messages?
- Does this mean I can subscribe to this service whilst in another country?
- When will I receive the first status message?
- How many messages will I receive?
- How do I pay for the service?
- Can alerts be sent to more than one phone?
- Can I opt-out of receiving further messages?
- How do I opt-out of receiving further messages?
- If I realize I have entered the incorrect flight number after receiving a status alert message, will I be charged?
- How quickly will messages be sent?
- Why am I not receiving any status messages?
- What happens if I’m notified of a delay but the airline boards passengers anyway?
- How can I contact you about the SMS service?
- Where does the flight information come from?
- Which airlines are supported by the service?
What is SMS?
SMS (Short Messaging Service) allows communication by text between mobile phones and information providers. SMS messages are often limited to 160 characters per message.
Will the service work on any mobile phone?
This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.
In which countries can I receive messages?
You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.
When will I receive the first status message?
The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.
How many messages will I receive?
This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.
How do I pay for the service?
The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.
Can alerts be sent to more than one phone?
Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.
Can I opt-out of receiving further messages?
Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.
How do I opt-out of receiving further messages?
Send an SMS message stating “STOP” to +447797800747.
If I realize I have entered the incorrect flight number after receiving a status alert message, will I be charged?
No, only if your provider charges for incoming SMS messages.
How quickly will messages be sent?
Messages will be sent within 20 seconds of the status update occurring.
Why am I not receiving any status messages?
The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.
What happens if I’m notified of a delay but the airline boards passengers anyway?
Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.
Where does the flight information come from?
The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.
Siempre informado. Le enviamos información actualizada sobre el estado de su vuelo por SMS.