Internship at Star Alliance

An internship at Star Alliance, the world’s largest airline alliance, will help you make the leap into the international business world. Through project work in one of our departments you will gain insights into our daily operations and in addition become familiar with the airline industry. With numerous member airlines from all over the world as our customers we will give you an opportunity to work in an international and culturally diverse business environment with English as the official business language. We currently have a vacancy for:


Internship Customer Experience


Internship Facts:

  • Begin: September 2013
  • Duration: 6 months – 12 months
  • Location: Frankfurt, Germany

Internship Tasks:

The internship will have a special focus on the implementation of Star Alliance Products and Services, specifically in the fields of airport facilities development and operations and airline lounges. He/she will be responsible for administrative support in this area and should be in a position to take over tasks and many small projects under his/her own responsibility.

  • Support rollout of multiple projects in areas such as: airport collocations (“Move under one Roof”), airport terminal development and planning, airport lounge development and operations, and enabling a seamless alliance travel experience at the airport.
  • Research and report on topics such as competitive analysis, benchmarking, etc.
  • Facilitate communications with airline representatives, project managers and other departments at Star Alliance.
  • Update and support the regularly edited Star Alliance Airport Reference Guide, corporate policies, department related tools, lounge information and airport maps which are used as reference material for Star Alliance member carriers and the Star Alliance website.
  • Collect, compile and control financial data (process invoices, plan and monitor budget, compile accruals and forecasts) for department budget.
  • Prepare presentations and support preparation of meetings.
  • Support administratively (monthly reporting, minutes, intranet update, website updates)
  • Apply departmental ISO standards in daily work.
  • Special ad-hoc tasks and minor projects on request .


Internship Requirements:

  • University student or recent graduate in business administration, airline or airport studies or international management or an extraordinary and gifted person with the right skill set
  • Knowledge of airline industry or airline, airport, tourism or product management
  • Facilitation and presentation skills
  • Excellent command of English as a working language
  • Good commercial knowledge
  • Excellent knowledge of MS Office (Word, Excel, PowerPoint)
  • A self starter and a methodical approach to work
  • Valid work permit for Germany


Interested? Then give us the opportunity to get to know you and submit your letter of interest and CV, as well as your next possible starting date to:
For general information on Star Alliance please refer to


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