Benefits FAQs

A. No. In total there are 15 separate frequent flyer programmes, all operating independently. To take advantage of the Star Alliance network, all you need to do is join one of the programmes. You will be able to earn and redeem miles or points with one programme across all 20 Star Alliance member airlines. The programmes available to choose from include:

• Air Canada - Aeroplan
• Air China - PhoenixMiles  
• Air New Zealand - Air Points
• ANA - ANA Mileage Club
• Asiana Airlines - Asiana Club
• Austrian - Miles & More
• bmi - diamond club
• LOT Polish Airlines - Miles & More
• Lufthansa - Miles & More
• Scandinavian Airlines - EuroBonus
• Shanghai Airlines - Crane Club
• Singapore Airlines - KrisFlyer
• South African Airways - Voyager 
• Spanair - Spanair Plus
• SWISS - Miles & More
• TAP - Victoria
• Thai Airways International - Royal Orchid Plus
• Turkish Airlines - Miles&Smiles
• United - Mileage Plus
• US Airways - Dividend Miles

Note, there is no need to join more than one of the above programmes. We recommend that you join the programme of the airline you are most likely to travel with most often.

A. In order to enjoy frequent flyer programme benefits, you must first join one of the 15 Star Alliance member airline frequent flyer programmes. We recommend that you join the programme of the airline you are most likely to travel most often. To join a programme, please visit one of the airline websites for further programme information.

A. No, there is no Star Alliance membership card. Membership cards are issued only for an individual airline frequent flyer programme.

A. Yes. Provided you are a member of one of the Star Alliance airline frequent flyer programmes, you will be able to earn miles or points on all qualifying flights across the network - on all Star Alliance airlines. A qualifying flight is any flight that is eligible to earn miles or points. For information on fares eligible for miles or points you will need to refer to the Terms and Conditions of the relevant frequent flyer programme.

A. To earn miles or points you simply need to ensure that your frequent flyer membership number is entered into your booking reservation. We advise that you ask your travel agent or booking agent to enter it in at the time of booking. In addition, you should show your membership card when you check-in for your flight.

A. If you do not receive your miles or points for a flight, you will need to contact your frequent flyer programme service centre directly.

A. No. Once you have earned miles or points in one programme, you are not able to transfer that balance to another programme within the alliance. All programmes remain independent.

A. No. Miles or points cannot be combined between Star Alliance airline frequent flyer programmes.

A. Yes. You are able to use your miles or points accumulated in one programme for travel awards on any of the Star Alliance airlines. For information and/or booking information, you will need to refer to your frequent flyer programme directly.

A. If you wish to use your miles or points on another Star Alliance member airline, you should contact your frequent flyer programme service centre directly - not the airline you wish to necessarily travel on.

A. You can use your miles or points to upgrade to the next class of service on many of the Star Alliance member airlines. Currently, members of 9 of our frequent flyer plans can upgrade on 12 member airlines and we continue to add more airlines and programmes. Check with your FFP for participation and upgrade information.

A. Yes. All Star Alliance member airline flights that are eligible for miles or points accumulation also count towards qualification toward elite status within your frequent flyer programme.

A. Star Alliance Silver and Star Alliance Gold status are additional benefits that you become entitled to when you reach a status level in your individual airline frequent flyer programme. These benefits are available to you on any of the Star Alliance member airlines, anywhere on the network. The benefits are:

Star Alliance Silver:

• Priority Waitlisting
• Priority Airport Standby (where allowed by law) 

Star Alliance Gold:

• Priority Waitlisting 
• Priority Airport Standby (where allowed by law) 
• Priority check-in 
• Priority Boarding (where available) 
• Extra Baggage Allowance 
• Worldwide Lounge Access (some restrictions apply)

A. To be eligible for Star Alliance Silver or Star Alliance Gold benefits you need to be a status level member with one of the Star Alliance frequent flyer programmes. To learn about which programme tier is eligible for Star Alliance Silver or Star Alliance Gold, please refer to the page Frequent Flyer Programmes.