Star Alliance awarded Skytrax Best Airline Alliance 2017 "Best Airline Alliance" for the second year running
Star Alliance was awarded the 2017 Best Airline Alliance title at the Skytrax World Airline Awards for the second year running. The Alliance’s prestigious Los Angeles Lounge also received the Best Airline Alliance Lounge Award, for the third year in a row.
In addition, 13 Star Alliance member carriers received distinctions in 26 individual categories, with four achieving top 10 rankings in the Top Airline Category: Singapore Airlines (2), ANA (3), EVA (6) and Lufthansa (7).
The Alliance award, coming in its 20th Anniversary year, is a welcome recognition of the customer service improvements made possible by a investment in a modern IT infrastructure Entering its third decade, Star Alliance plans to build on this achievement through application of digital technologies to make the network even more attractive for today’s traveller.
Star Alliance was the first airline alliance to receive the Best Alliance Award from Skytrax when the category was first introduced in 2005 and has since held the award eight times.
The World Airline Awards are managed by international air transport rating organisation, Skytrax Research of London, UK. The latest survey was conducted between August 2016 and May 2017, attracting 19.87 million eligible entries with participants from 105 nationalities. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring quality standards for 41 Key Performance Indicators across front-line product and service factors in the airport and on-board environments.