Legal Aspects

Thank you for visiting the Star Alliance website. We've set up some guidelines designed to keep this area useful, fun, and safe for everyone.   The Star Alliance member carriers and Star Alliance Services GmbH (together referred to as “Star Alliance”) reserve the right to change these guidelines and disclaimers at any time, and you agree that each visit you make to the Star Alliance website shall be subject to the then-current guidelines, terms and conditions and disclaimers of this Web site.

We encourage you to share your comments and questions with us and other users (contact details at end of the page). We will make every reasonable effort to read all the messages that we receive from you, but we may not be able to respond to all of them. Please note that we assume no obligation or responsibility for reviewing unsolicited ideas for our business (e.g., product or advertising ideas, etc.) and will not incur any liability as a result of any similarities that may appear in future Star Alliance member carriers’ programmes. Star Alliance will have no obligation with respect to such communications. Also, please remember that you are responsible for whatever materials or comments you submit, and that you, and not Star Alliance, have full responsibility for the message, including its reliability, originality and legal content. Please do not reveal trade secrets or other proprietary or confidential information in your messages. You are prohibited from transmitting to or from this website any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law. Other than personally identifiable information which is covered under the Privacy Policy below, any material, information or other communication you transmit to this website will be considered non-confidential and non-proprietary. Any and all rights to materials and ideas submitted to us become the exclusive property of Star Alliance. Star Alliance will be free to copy, disclose, distribute, incorporate and otherwise use such communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.

The Star Alliance website contains, as a convenience to you, links to and frames from sites that are not maintained by Star Alliance. While we try to include only links to or frames from sites which we believe are in good taste and safe for our visitors, we are not responsible for the content of the sites and cannot guarantee that sites will not change without our knowledge. In addition, the inclusion of such links and frames in the Star Alliance website does not imply Star Alliance endorsement of the linked or framed sites or their content.  If you use these links, you will leave this website. Star Alliance has not reviewed all of these third party sites and does not control and is not responsible for any of these sites or their content. If you decide to access any of the third party sites linked to this website, you do this entirely at your own risk.

THE MATERIALS AND INFORMATION YOU FIND ON THE STAR ALLIANCE WEBSITE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE STAR ALLIANCE WEBSITE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  You assume all risks associated with use of this website including, without limitation the risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the website or your access to it.

IN NO EVENT SHALL STAR ALLIANCE OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION), EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

You specifically acknowledge that Star Alliance is not liable for your defamatory, offensive, infringing or illegal materials or conduct, or that of third parties, and Star Alliance reserves the right to remove such materials from the Star Alliance website without liability or notice.

The contents of the Star Alliance website pages, including, but not limited to text, graphics, and icons, are copyrighted and/or proprietary materials owned or controlled by Star Alliance member carriers and contain Star Alliance member carriers' names, trademarks, service marks, and trade names. You may download one copy of these materials on any single computer and print a copy of the materials for your use in learning about, evaluating, or acquiring Star Alliance member carriers' services and/or products. No other permission is granted to you, or anyone acting on your behalf, to print, copy, reproduce, distribute, transmit, upload, download, store, display in public, alter, or modify these materials for any purpose, commercial or otherwise.

No permission is granted here to you to use, or permit others to use, Star Alliance member carriers' icons, site address, or other means to hyperlink other Internet sites with any page in the Star Alliance website, and Star Alliance does not assumes responsibility for any other party's site hyperlinked to the Star Alliance website or in which any part of the Star Alliance website has been hyperlinked.

Star Alliance member carriers may make improvements and/or changes in the products and/or programme described in the Star Alliance member carriers website, including the terms and conditions governing your use of this site by updating these guidelines, without liability.

Star Alliance member carriers offer services and programmes in many parts of the world. The Star Alliance website may refer to certain services or programmes which are not available worldwide, without specifically limiting the offers as such. Such reference does not imply that Star Alliance member carriers intend to offer such service or programmes in all countries or locations.

If you have subscribed Star Alliance Newsletters, Star Alliance Services GmbH processes and uses your name, address, phone number, fax number, e-mail address and your specifications regarding country and company name in order to customize the Newsletters for you and to provide you with the Newsletters.

Star Alliance Services GmbH will use and process your personal information to provide you with the Star Alliance Newsletters you subscribe for or transfer your data to Star Alliance Members which may use and process your personal information to provide you with Star Alliance Newsletters. Service providers might be used to provide the Star Alliance Newsletters to you. Star Alliance may also provide you with additional information via e-mail, mail or fax if you disclosed this contact data to us. Your telephone number will only be used to verify your address data. Some of the Star Alliance Members receiving your data and their service providers may be located in countries outside of the European Union. Even if such countries do not provide for an adequate level of data protection we will take all reasonable steps to protect the data. In the application form you are asked to provide Star Alliance Services GmbH with the necessary consent for such use and processing of your data.

Star Alliance will not disclose your personal data to any other third parties. We will treat your personal details with the utmost care and store it securely.

If you no longer wish to receive the Star Alliance Newsletter you can cancel such communication at any time using the link contained in every message or by sending us an e-mail to unsubscribe@staralliance.com or by post to Star Alliance Services GmbH, Frankfurt Airport Center, Main Lobby, 60546 Frankfurt/Main.

We use “cookies” to facilitate the provision of the information that you request. A “cookie” is a small data file transferred by a website to your computer’s hard drive. The Star Alliance website sends cookies when you use this site. The cookie(s) we pass to you are anonymous. They do not reveal your personal identity, they will not follow you throughout your travels on the Web, nor do they capture private data. Rather, these cookies may be used to identify your computer to establish a user session and allow our server to correctly provide site users with the appropriate frames and content. We track the usage of the Star Alliance member carrier’s website in order to modify it according to our customers' needs. We pay attention to what information is requested and attempt to make it easier to find in the future.

We provide a profile feature to make it easy for you to use our travel planning services. We respect your privacy on our site and maintain your profile information on servers that are designed to be secure. Star Alliance member carriers do not authorize any other use of your confidential information.

When you access linked websites, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This privacy statement does not cover the information practices of those websites linked to our site. Such other sites may send their own cookies to users, collect data, or solicit personal information.

Star Alliance^TM is a registered trademark of the Star Alliance member carriers.  Other product and company names mentioned herein or on the links hereto may be trademarks and/or service marks of their respective owners.

The Star Alliance website is produced in collaboration with the Star Alliance member carriers.

Responsible, as defined in the Telemedia Law:

Star Alliance Services GmbH
Frankfurt Airport Centre, Main Lobby
60546 Frankfurt/Main

Represented by:
The Chief Executive Officer (CEO)
Mr. Jaan Albrecht
Tel.: 069 9637500
Fax: 069 96375610
E-Mail: Webmaster@StarAlliance.com
Registered in the Trade Register
Lower District Court Frankfurt/Main, HRB 50030
USR-IDNR: DE813350244

We encourage you to share your comments and questions with us and other users: