Lounge Access Policy

Lounge Access Policy

We are delighted to welcome customers to our own Star Alliance branded lounges and the lounges owned by or contracted by our member airlines, according to the following access policies:

International First Class Customers

As an International First Class Customer you have access to International First Class and/or any Star Alliance member carrier’s own lounges. Some member airlines offer exclusive lounges for customers travelling in International First Class. You will need to show your boarding pass in International First Class on a Star Alliance flight departing from the local airport. You are entitled to a maximum of one guest travelling on any Star Alliance flight departing from the local airport.

Exceptions are: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK (subject to change).

International Business Class Customers

As an International Business Class Customer you have access to any Star Alliance member carrier’s owned Business Class lounges. You will need to show your boarding pass in International Business Class on a Star Alliance member airline operated flight departing from the local airport. You are not entitled to bring any guests.

Domestic First Class Customers

Some member airlines offer lounge access if you are travelling in Domestic First Class although restrictions apply for Domestic First Class passengers travelling with United Airlines in the United States, where there is no lounge entitlement for Domestic First Class customers. You will need to show your boarding pass in Domestic First Class for a Star Alliance member airline operated flight departing from the local airport. You are entitled to a maximum of one guest travelling on any Star Alliance flight departing from the local airport.

Domestic Business Class Customers

Some member airlines offer lounge access if you are travelling in Domestic Business Class, however restrictions apply for Domestic Business Class passengers travelling with United Airlines in the USA. You will need to show your boarding pass in Domestic Business Class on a Star Alliance member airline operated flight departing from the local airport. You are not entitled to bring any guests.

Star Alliance Gold Customers travelling on Star Alliance Flights in any class

As a Star Alliance Gold customer travelling in any class of travel on Star Alliance Flights, you have access to any member airline lounge that displays the Star Alliance Gold logo at the entrance. You will need to present your boarding pass for a Star Alliance flight departing from the local airport. If your boarding pass does not carry the Star Alliance Gold indicator, you will need also to show your valid Star Alliance Gold card. You are entitled to a maximum of one guest travelling on any Star Alliance flight departing from the local airport

If you are a United MileagePlus Star Alliance Gold customer, you may only access the United Clubs within the U.S. when departing from that airport on an international Star Alliance flight.

Paid Lounge Membership Customers

As an eligible holder of Paid Lounge Membership, you have access to any Star Alliance member airline Business Class Lounge. Eligible paid memberships include United Club and Air Canada Maple Leaf Club – Worldwide. You will need to show your boarding pass for a Star Alliance flight departing from the local airport together with your valid eligible paid lounge membership card, displaying the Star Alliance Lounge Logo. You are entitled to a maximum of one guest travelling on any Star Alliance flight departing from the local airport.

Except in Singapore where the Singapore Airlines Krisflyer Gold Lounge is available.

Contract Lounges

As a Star Alliance Gold customer travelling on a Star Alliance flight departing from the local airport you have access to third party Contract Lounges contracted by the member airline on which you are travelling. Simply present your boarding pass for a flight departing from the local airport with a Star Alliance member airline flight that has a contract with that lounge. If your boarding pass does not carry the Star Alliance Gold indicator, you will need also to show a valid Star Alliance Gold card. You are entitled to a maximum of one guest, who must be travelling on the same Star Alliance flight as you are. As an International and Domestic First Class Customer you can access third party Contract Lounges contracted by the Star Alliance member carrier on which you are travelling by presenting your First Class boarding pass for a Star Alliance flight departing from the local airport, operated by a member carrier that has a contract with the third party lounge. You are entitled to one guest who must be departing on the same Star Alliance flight as you.

Paid Lounge Membership Customers are not entitled to use contract lounges.

Star Alliance Gold (SAG) Customers travelling on Connecting Partner Flights

As a Star Alliance Gold customer travelling on Connecting Partner Flights in any class of travel as part of an itinerary that involves at least one Star Alliance Flight, you have access to Connecting Partner Lounges and third party Contract Lounges contracted by the Connecting Partner. Simply present your boarding pass with the Star Alliance Gold Indicator for a flight departing from the local airport with a Connecting Partner flight. You are entitled to one guest, who must be travelling on the same Connecting Partner Flight as you are.

Definitions:

Eligible Customers

International First Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in International First Class departing from the local airport.

International Business Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in International Business Class departing from the local airport.

Domestic First Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in Domestic First Class departing from the local airport.

Domestic Business Class customers: Customers holding a boarding pass for a Star Alliance member airline operated flight in Domestic Business Class departing from the local airport.

Star Alliance Gold customers: Customers holding valid proof of their Star Alliance Gold level status on either their Boarding Pass for a Star Alliance member airline operated flight in any class departing from the local airport or by presenting a valid Star Alliance Gold card in conjunction with a boarding pass for a Star Alliance flight in any class departing from the local airport.

Eligible Paid Lounge Membership Customers: Customers holding their valid eligible Paid Lounge Membership card issued by United Club or Air Canada Maple Leaf Club –Worldwide– together with a boarding pass for a Star Alliance member airline operated flight in any class departing from the local airport.

Guests

First Class, Star Alliance Gold customers travelling on a Star Alliance or Connecting Partner Flight and Eligible Paid Lounge Membership customers are each entitled to a maximum of one guest. The guest must enter the designated lounge with the Eligible Customer and present a boarding pass for any Star Alliance member airline operated flight or Connecting Partner Flight departing from the local airport. For contract lounges, the guest must be flying on the same Star Alliance flight as the Eligible Customer. Any person over the age of two is considered a guest. Infants under the age of two travelling with an Eligible Customer may accompany them to the lounge in addition to a maximum of one guest. The entitlement may not be exceeded by an Eligible Customer by entering a lounge on multiple occasions, each time accompanied by a different guest.

Other

Boarding pass for a Star Alliance member airline operated flight: A boarding pass for a Star Alliance Flight is a document issued upon check-in that allows the customer to board a flight operated by a Star Alliance member carrier.

Revenue Customers: All customers, except Non-Revenue Customers. All customers travelling on full or discounted fares, frequent flyer award tickets or upgrades are considered revenue customers. 

Non-Revenue Customers: Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50, ID75, ID90) tickets.

Non-Revenue Customers who have Star Alliance Gold status or an eligible Paid Lounge Membership are entitled to access member airline-owned lounges, Star Alliance Branded Lounges and contract lounges. Note: Airlines may apply a different policy for their own employees with respect to their eligibility to enter that carrier’s own lounges.

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