Privacy Policy

Privacy Policy

Please click on "Read More" to learn more about the collection, use and protection of personal data on our website, the cookies we use, our policy regarding linked websites as well as our feedback policy.

Collection and Use of personal data

Personal data is data which can be used to identify a natural person.

Star Alliance collects personal data such as but no limited to name, address, email address and other data which is necessary to process your booking under the Book & Fly tool. Personal data is not collected for any purpose other than for the purposes stated in this Privacy Policy.

Star Alliance also collects information in a form that does not, on its own, permit direct association with a specific natural person, such as but not limited to language, current location, and user activity on the Star Alliance website. (“Non-personal data”). If Star Alliance combines Non-personal data with personal data the combined data will be treated as personal data for as long as it remains combined.

Cookies

Star Alliance uses cookies on the Star Alliance website to facilitate the provision of   information that you request and to enhance your online experience. Cookies are small text files that are sent and stored on your computer, smartphone or any other device for accessing the internet. The cookie will help the website to recognize your device and location the next time you visit the same website.

The cookies Star Alliance passes to you are anonymous. They do not reveal your personal identity, nor will they follow you throughout your onward visits to other websites, nor do they capture private data. These cookies may be used to identify your device type information, by means of an IP address, to establish a user session and allow our server to correctly provide the Star Alliance website users with the appropriate frames and content. Star Alliance provides you with the ability to manage your cookie preferences using the “Recognise me” setting on the Star Alliance website.

The Star Alliance website uses the cookies described below, but, some of the cookies may be provided by third parties on our behalf:

Language selected recording cookie (language)
We use this cookie to record the language selected by the user so that the Star Alliance website will be opened in the language that was selected previously by the user.

Last Visited Section (section)
We use this cookie to record the section last visited by the user on the Star Alliance website.

Google Analytics (__utma, __utmz and__utmb)
We use these cookies to record the number of hits to the Star Alliance website; visitor count to the Star Alliance website, number of page views, demographics (language and location), web browser type, operating system, network information, user behavior (new vs returning, frequency & recency and engagement), traffic sources, website referral traffic, search engine optimization (queries, landing pages and geographical summary) and social aspects (overview, network referrals, visitor flow, etc.).

By accepting Google Analytics cookies you agree to allow Google to collect and process the above data. For more information on how Google is using the data, please visit “How Google uses data when you use our partners' sites or apps”.

Book and Fly – (Map Planning Part) (net.flightmaps.data.planner: ItineraryReference)
This cookie contains the list of your recent itineraries that are shown on the Book & Fly welcome page.

Book and Fly-JSESSIONID
In case there is an error with the credit card payment, the credit card information will be saved and the cookie will be created for 15 minutes.

Session Tracking (JSESSIONID)
We use this cookie throughout the whole Star Alliance Website and mobile Star Alliance website to store the users’ session id in a cookie instead of the URL. The session id is used to store inputs made by the user, such as date selections, departure and arrival destinations etc.

Usage Tracking – (__utma, __utmb, __utmc and __utmz)
We use this cookie to analyze users’ behaviour, create statistics and recognize usage patterns.

Auto Suggestion (RECENT_AIRPORTS)
This cookie is used to store airport names recently entered by the user.

Most Internet browsers, smartphones and other web-enabled devices allow users to control the acceptance of cookies through browser settings. You can choose to delete all Star Alliance related cookies from your device at any time if you wish to do so by unchecking the “Recognize me”-box in the settings menu.

You can find more information about cookies and how to disable your cookies on allaboutcookies.org.

Protection and Disclosure of personal data

Star Alliance will treat your personal data with the utmost care and store it securely in accordance with the applicable laws.

Our Book & Fly tool is based on the technology of Innovata and Amadeus and the tickets are issued by Deutsche Lufthansa AG.

By using the Book & Fly tool for booking and purchasing your ticket online, you agree to allow these parties to collect and process the required data. Personal data will only be used by Star Alliance to provide or improve our own services, products and advertising. It will not be shared with third parties for their marketing purposes. You can find the above mentioned parties' privacy policies here:

Star Alliance and Star Alliance Members may share this personal data with each other and use it in accordance to this Privacy Policy. Star Alliance and Star Alliance Members may also combine the personal data with other information to improve their services, content and advertising.

Star Alliance will take all reasonable steps to protect your data when it is being received by Star Alliance Members or service providers located in jurisdictions where European Union legislation does not apply.

When your personal data is stored by Star Alliance, we use computer systems with limited access housed in facilities using physical security measures.

It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – for Star Alliance to disclose your personal data. We may also disclose your personal data if we determine that, for the purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We provide a profile feature to make it easy for you to use our travel planning services. We respect your privacy on the Star Alliance website and maintain your profile information on servers that are designed to be secure.

Linked Websites

When you access linked websites, please be advised that we do not control the content and are not responsible for the privacy practices of these third party websites. We suggest that you carefully review the privacy policies of each website you visit. This privacy statement does not cover the information practices of those websites linked to the Star Alliance website. Such other websites may send their own cookies to users, collect data, or solicit personal information.

Feedback

When you use the opportunity of sharing user feedback, the personal data and content you share are visible to Star Alliance staff. You are responsible for the information you choose to share.

By using the Star Alliance website, you implicitly agree to accept the use of your personal data as specified above and by the applicable legislation. You have the right to inspect any stored data concerning your person, and also the right to demand their correction or deletion, and to withdraw your consent for their future use. Star Alliance reserves the right to make changes and amendments to its Privacy Policy from time to time. Any material changes in the way we use your information will be posted on this page.

If you have any questions or concerns about our Privacy Policy or if you would like to make a complaint about the breach of the applicable privacy laws, please contact us by post at
Star Alliance Services GmbH
Frankfurt Airport Center
Main Lobby
60546 Frankfurt am Main

or by fax +49 69 936 75-500.