Frequently Asked Questions

Get fast answers to your questions about Star Alliance and our products including Round the World, Circle and Airpass fares. Please check our FAQs first. If you do not find an answer, you will be guided to our Help Desk.

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Round the World Fare

icon-closed icon_opened When will I be given the chance to select seats for my journey?
Seating requests and reservations will be handled directly by the operating carriers of each flight
icon-closed icon_opened When will I be able to see and choose specific meals for my flights?
Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight
icon-closed icon_opened Whom do I contact to book a Star Alliance Round the World Fare Ticket?
You can plan, book and buy your Round-the-World ticket easily with the Star Alliance Book and Fly tool on http://www.staralliance.com/book-fly

 

 

You can also contact the reservation centre of any of the Star Alliance member airlines or your local travel agent to purchase your Round-the-World ticket.

icon-closed icon_opened Can I collect miles when using the Star Alliance Round the World Fare?
Qualifying flights and eligible booking classes used in conjunction with this Airfare will accrue miles and status points to your nominated Star Alliance frequent flyer programme. A qualifying flight is any flight that is eligible for earning miles / points. For information on booking classes and fares eligible for earning miles / points you will need to refer to the programme rule of your FFP.
icon-closed icon_opened What is the free baggage allowance?
For your Round the World journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class and premium economy is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.
icon-closed icon_opened Does the Round the World Fare permit intermediate non-air-transportation sectors, so-called surface sectors?
Yes,up to 5 surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered as one stopover.
 

The mileage for surface sectors must be included in the maximum permitted mileage calculation. Not more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

icon-closed icon_opened What is a transfer and how many transfers are permitted?
A transfer is a stop of less than 24 hours. The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city
 

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception: If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.

Travel through the city of origin is not permitted.

icon-closed icon_opened What is a stopover and how many stopovers does the Round the World Fare permit?
A stopover is a stop of 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.
 

 

No more than 3 stopovers are permitted in any one country worldwide, except in the USA where 5 stopovers are allowed.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.Further exceptions may apply.

icon-closed icon_opened Does the Round the World fare offer discounts for children?
Applicable for Economy Class Fares:
 

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

 

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at a child fare for entire journey.If a child turns 12 during the trip, passenger may not travel as a child and instead must occupy a seat priced at a adult fare for the entire journey.

 

Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

An infant discount is offered, however online booking of infants is not supported.
You are welcome to make an infant booking with our call centres.

icon-closed icon_opened How much does the Star Alliance Round the World Fare cost?
The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy and Special Business only), 29.000 miles, 34.000 miles or 39.000 miles.
 

Special Economy fares are not applicable if your journey starts in Japan.

 

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.

 

Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

icon-closed icon_opened In which cabin classes is the Star Alliance Round the World Fare available?
The Airfare is available in First, Business, Premium Economy and Economy Class.
icon-closed icon_opened Is it necessary to plan all flights of the Round the World Fare in advance?
Reservations must be made at least 24 hours prior to your departure for sectors up to and including the first international sector. Further segments of your journey may be booked at any time.
 

 

There is an exception for journeys originating in Europe: Reservations must be made at least 24 hours prior to departure for sectors up to and including the first intercontinental sector. Subsequent segments of your journey may be booked at any time.
 

 

Further exceptions may apply.

icon-closed icon_opened Where can I depart and terminate my routing with the Round the World Fare?
You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.
 

 

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.

 

Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific.

icon-closed icon_opened How long is the Star Alliance Round the World Fare valid?
If your journey starts in Australia or New Zealand:
The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Premium Economy or Economy. No minimum stay is required if the purchased cabin class is First or Business.

 

 

If your journey starts in Europe:
The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.

 

Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.

 

For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Premium Economy & Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

icon-closed icon_opened How many flight coupons does the Round the World Fare include?
The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.
icon-closed icon_opened In how many countries is the Round the World Fare valid?
The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America, South and Central America served by participating
Star Alliance member carriers.
icon-closed icon_opened On which Star Alliance flights is the Round the World Fare valid?
The Airfare is valid on the flights of all Star Alliance member carriers.

 

icon-closed icon_opened Who can travel with the Star Alliance Round the World Fare?
Travellers of all countries have the possibility to travel with the Star Alliance Round the World fare.