Frequently Asked Questions > Star Alliance Organisation

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Star Alliance Website

Q. What is the best screen resolution to see the Website

A. The best screen resolution is 1024 X 768.

Q. I have found an error on the Website. How can I report it?

A. Please contact us using the Contact us form.

Q. How can I contact Star Alliance member airlines?

A. The contacts sections of all Star Alliance member airlines are listed here.

Q. Can I book flights on the Website?

A. We offer a number of tools you can use to find the flight schedules and routes of our member airlines. From the Flight Search page, you can find flights and continue on to our member airlines’ websites to purchase tickets.
You can book Round the World and Circle fares from our website.

Q. Can I check my Frequent Flyer Program status or spend my points on the Website?

A. Please visit the website of your own Frequent Flyer Program for information regarding your personal status.

Q. Flight Tracker: What is SMS?

A. SMS (Short Messaging Service) allows communication by text between mobile phones and information providers. SMS messages are often limited to 160 characters per message.

Q. Flight Tracker: Will the service work on any mobile phone?

A. This service will work on any mobile/cell phone, smart phone or wireless PDA that can receive SMS text messages. For further information on how to use SMS / Text Messaging on your mobile, please refer to your handset manual or contact your network provider.

Q. Flight Tracker: Who can subscribe to the service?

A. Any individual who has a handset registered.

Q. Flight Tracker: In which countries can I receive messages?

A. You can receive messages in all countries where there is a local GSM network that has a “roaming” agreement with your home network.

Q. Flight Tracker: Does this mean I can subscribe to this service whilst in another country?

A. Yes, it does.

Q. Flight Tracker: When will I receive the first status message?

A. The first status message will be sent to you 4 hours before the flights scheduled departure or arrival time, dependent on whether the departures or arrivals service has been selected.

Q. Flight Tracker: How many messages will I receive?

A. This depends on the length of delay that you may experience. We would automatically send out a status message to you for every +/- 20 minute delay that occurs. The number of messages sent is not capped.

Q. Flight Tracker: How do I pay for the service?

A. The service is free of charge until further notice. Costs arise only if your provider charges for incoming SMS messages.

Q. Flight Tracker: Can alerts be sent to more than one phone?

A. Yes. You can register multiple mobile numbers when you subscribe via the registration page. Where you register a meeter/greeter, etc. to the service, they will be sent a message requesting them to opt-in to activate the service.

Q. Flight Tracker: Can I opt-out of receiving further messages?

A. Yes, you always have the option to opt-out of the service. Details will be provided in the “welcome” message.

Q. Flight Tracker: How do I opt-out of receiving further messages?

A. Send an SMS message stating “STOP” to +447797800747.

Q. Flight Tracker: If I realize I have entered the incorrect flight number after receiving a status alert message, will I be charged?

A. No, only if your provider charges for incoming SMS messages.

Q. Flight Tracker: How quickly will messages be sent?

A. Messages will be sent within 20 seconds of the status update occurring.

Q. Flight Tracker: Why am I not receiving any status messages?

A. The service will not operate if your mobile is switched off, if there is no signal or space on your mobile to receive more messages.
Pay-As-You-Go/Pre-Pay users should ensure that they have sufficient credit to receive messages. Some company-issued mobile phones may block Premium SMS services, so please check with your employers first.
If you have received an initial status message and there are no additional changes to the scheduled departure/arrival time, you will not receive any further status messages.

Q. Flight Tracker: What happens if I’m notified of a delay but the airline boards passengers anyway?

A. Normal check-in procedures will always apply, so even if there is a significant flight departure delay, passengers should still check-in as if the flight were on schedule. Clearly, this would not apply if a flight is cancelled.

Q. Flight Tracker: How can I contact you about the SMS service?

A. You can contact us via

Q. Flight Tracker: Where does the flight information come from?

A. The flight information is acquired from a variety of sources including global Distribution Systems (GDS), individual airlines and Air Traffic Control.

Q. What date format does the timetable use?

A. Currently, the date is in European format - day/month/year.

Q. Which applications are compatible with the downloadable timetable?

A. Currently, you can download the Star Alliance Timetable application for PC. Alternatively, you can download the timetable in PDF format, viewable on any device capable of opening PDF documents.

Q. How often is the timetable updated?

A. The timetable is updated on a monthly basis.

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Star Alliance initiatives

Q. Is Biosphere Connection a response to criticism over airlines’ greenhouse emissions?

A. No. Biosphere Connections has been planned for a long time. The partnership was originally proposed in 2001, but was delayed due to the traumatic events of 9/11. It also supports the Environmental Commitment Statement that was agreed by the then nine Star Alliance member airlines in May 1999 – endorsing that statement is still an instrumental part of the common set of standards agreed by the carriers on entry into the alliance. Biosphere Connections is therefore one part of the carriers’ commitment to promote the integration of social and environmental responsibility into all aspects of the aviation industry.

Q. Is Biosphere Connections a carbon-offsetting programme?

A. No. Biosphere Connections is intended to support biodiversity protection not just for environmental reasons, but also for the socio-economic benefit of communities – especially those who directly rely on biodiversity for their livelihoods. Furthermore, many of the Star Alliance airlines have introduced carbon-offset schemes, such as SAS and others are in the pipeline. Others have established programmes to donate air miles to support charities and Non-Governmental Organisations such as the Air Canada’s ‘Beyond Miles’, which in its first year has donated over 29 million Aeroplan Miles to charitable partners such as Engineers Without Borders and Médecins Sans Frontières. Similar schemes are operated by Lufthansa, Austrian, SWISS, LOT Polish Airlines, Croatia Airlines and Adria Airways (Miles & More); Thai Airways (Miles for Merit); United (Mileage Plus Charity Miles); US Airways (Miles of Hope). Biosphere Connections will complement all the established schemes, and provide an alliance-wide framework to communicate and create connections - to help communities near and far, by sharing knowledge and resources to support their needs. Who knows how Biosphere Connections will develop in the future? We will be listening carefully to our partners and doing everything we can to ensure Star Alliance carriers, and their customers, are responsible corporate citizens.

Q. How will UNESCO and its organisations benefit from this deal?

A. Biosphere Connections will help field staff, managers of biosphere reserves and wetlands, attend training courses and workshops, build their capacity and skills to conserve biodiversity in their regions, and raise awareness of the importance of their work among governments, businesses, civil society organizations and the media.
In addition, the great strength of the Star Alliance network to connect and communicate to all stakeholders cannot be under-estimated. Film vignettes will be shown in-flight, and information conveyed via web sites and in-flight magazines - our partner organisations greatly value this opportunity to further promote their vital role to protect the earth’s natural resources.

Q. How much does the partnership cost and for how long will it run?

A. We are not disclosing the cash value of the sponsorship, because so much of the project is driven by in-kind resources, tickets and communications support. Nevertheless the Star Alliance network is making a substantial commitment to the partnership, which is shared by all the airlines in the alliance. The initial term for the partnership is three years, and after a proper review and assessment by all the partners, we fully hope to extend for many years beyond.

Q. Why did the Star Alliance network choose to partner with these organisations?

A. The Star Alliance network sought experienced, credible and internationally recognised environmental conservation organisations to partner with, including UNESCO, with its United Nations status. All three organisations have extensive international networks that complement the Star Alliance network, and an established reputation for promoting sustainable development.• UNESCO: ‘Man & Biosphere Programme’ (MAB) – based in Paris. • World Conservation Union (IUCN) – based in Gland, Switzerland. • Ramsar Wetlands - an inter-governmental treaty signed in Ramsar, Iran – based in Gland, Switzerland

Q. What can the passengers do? Do they put money in an envelope?

A. We are not asking for cash donations. Passengers, staff, are asked to learn more about Biosphere Reserves, World Heritage Sites, Ramsar Wetlands, and consider their own impacts on the environment when they travel, whether for business or leisure. We want to reduce our own carbon footprint, while devising better mechanisms to ‘offset’ current emissions through emission reductions elsewhere. Our experts and partners are looking at various options for the future.

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Company Plus

Q. I am interested in Company Plus but cannot find it on the website. Where can I find the product?

A. Dear customer, please note that as of 06 January 2014, Company Plus is no longer available on the Star Alliance website. In case of interest for a product tailored to your small or medium sized corporation, please visit any of our member carriers’ websites in order to retrieve accurate information on the products offered.

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  • Adria Airways
  • Aegean Airlines
  • Air Canada
  • Air China
  • Air New Zealand
  • ANA
  • Asiana Airlines
  • Austrian
  • avianca
  • Brussels Airlines
  • copa Airlines
  • Croatia Airlines
  • Ethiopian Airlines
  • EVA Air
  • LOT Polish Airlines
  • Lufthansa
  • Scandinavian Airlines
  • Shenzhen Airlines
  • Singapore Airlines
  • South African Airways
  • TAP Portugal
  • THAI
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  • United