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Round the World Fare

Q. Who can travel with the Star Alliance Round the World Fare?

A. Travellers of all countries have the possibility to travel with
the Star Alliance Round the World.

Q. On which Star Alliance flights is the Round the World Fare valid?

A. The Airfare is valid on the flights of all Star Alliance member carriers.

Q. In how many countries is the Round the World Fare valid?

A. The airfare is valid for Round the World travel to/from countries in South West Pacific, Africa/Middle East, Asia, Europe, North America, South and Central America served by participating
Star Alliance member carriers.

Q. How many flight coupons does the Round the World Fare include?

A. The Round the World Fare allows a maximum of 16 flight coupons for the entire journey, and this includes any subsequent rerouting.

Q. How long is the Star Alliance Round the World Fare valid?

A. If your journey starts in Australia or New Zealand:
The last international flight of your itinerary must depart no earlier than 7 days after your first international flight departs, if the purchased cabin class is Economy. No minimum stay is required if the purchased cabin class is First or Business.


If your journey starts in Europe:
The last intercontinental flight of your itinerary must depart no earlier than 10 days after your first intercontinental flight departs.


Your travel may last at least 10 days between the first and the last international sector and up to 12 months after departure on your first flight. There is an exception for travel originating in Europe: Your travel may last at least 10 days between the first and the last intercontinental sector and up to 12 months after departure on your first flight.



For travel starting in Australia and New Zealand there is no minimum stay required for First and Business Class Fares. For Economy Class Fares the travel on the last international sector must start no earlier than 7 days after the first international sector started.

Q. Where can I depart and terminate my routing with
the Round the World Fare?

A. You can depart and terminate in any country served by any Star Alliance member carrier. Furthermore your routing has to start and end in the same country.

Your itinerary may reflect travel greater than Round the World provided it is not via the point of origin and still terminates in the country of origin.


Your itinerary must include only one transatlantic and only one transpacific crossing. Such intercontinental sector may be a surface sector provided the mileage for any land segments is included in the total mileage calculation. In the entire journey not more than one crossing is permitted between Europe, Middle East, Africa and Asia, Pacific.

Q. Is it necessary to plan all flights of the Round the World Fare
in advance?

A. Reservations must be made at least 24 hours prior to your departure for sectors up to and including the first international sector. Further segments of your journey may be booked at any time.

There is an exception for journeys originating in Europe: Reservations must be made at least 24 hours prior to departure for sectors up to and including the first intercontinental sector. Subsequent segments of your journey may be booked at any time.

Further exceptions may apply.

Q. In which cabin classes is the Star Alliance Round the World Fare available?

A. The Airfare is available in First, Business and Economy Class.

Q. How much does the Star Alliance Round the World Fare cost?

A. The total airfare of your journey is determined by the total mileage, the point of origin of your ticket and the class of service plus applicable fees, taxes and surcharges. There are four possible maximum permitted mileage levels 26.000 miles (Special Economy only), 29.000 miles, 34.000 miles or 39.000 miles.

Fares apply only if the Round the World ticket is purchased before your departure. The fare must be shown on your ticket.


Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

Q. Does the Round the World fare offer discounts for children?

A. Applicable for Economy Class Fares:

Children (2-11years) are charged 75% of the available adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat pay 75% of the adult fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing and check-in. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for
entire journey.


Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Round the World Fare adult passenger paying the full Round the World Fare.

Q. What is a stopover and how many stopovers does
the Round the World Fare permit?

A. A stopover is a stop of 24 hours or more. The Round the World Fare requires in general at least 3 stopovers and permits a maximum of 15 stopovers. The Round the World Special Economy Fare requires at least 3 stopovers and permits a maximum of 5 stopovers.

No more than 3 stopovers are permitted in any one country worldwide, except in the USA where 5 stopovers are allowed.

The Round the World Fare allows only one stopover per city. The maximum number of stopovers within certain regions may be limited.Further exceptions may apply.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours. The Round the World Fare allows unlimited transfers, however not more than three transfers at any one city

The number of international transfers is limited to 4 in any country except in the country of origin, where not more than 2 domestic transfers and not more than 2 international transfers are permitted.

Exception: If travel starts in USA/Canada/Thailand/Norway, no more than 4 domestic transfers and no more than 4 international transfers are permitted in the country of origin.

Travel through the city of origin is not permitted.

Q. Does the Round the World Fare permit intermediate
non-air-transportation sectors, so-called surface sectors?

A. Yes,up to 5 surface sectors are permitted. As they are not included in the calculated Round the World Fare, surface sectors are at the expense of the passenger. If such intermediate surface sector included in the itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation. Not more than 5 surface sectors are permitted. Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate coupon.

Q. What is the free baggage allowance?

A. For your Round the World journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. Can I collect miles when using the Star Alliance
Round the World Fare?

A. All flights operated by a Star Alliance carrier will accrue miles for your Star Alliance Frequent Flyer Programme after you have flown - even status points can be earned. Mileage accrual is subject to the terms and conditions of the Frequent Flyer programme you are a member with.

Q. Whom do I contact to book a Star Alliance
Round the World Fare Ticket?

A. You can plan, book and buy your Round-the-World ticket easily with the Star Alliance Book and Fly tool on http://www.staralliance.com/en/booking/book-and-fly/


You can also contact the reservation centre of any of the Star Alliance member airlines or your local travel agent to purchase your Round-the-World ticket.

Q. When will I be able to see and choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the airline before each actual flight

Q. When will I be given the chance to select seats for my journey?

A. Seating requests and reservations will be handled directly by the operating carriers of each flight

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Circle Pacific Fare

Q. Where can I book the Circle Pacific Fare on the Star Alliance website?

A. You can book this fare product using the Star Alliance Book and Fly tool.

Q. What are the benefits of using Star Alliance Book and Fly?

A. With Book and Fly you can plan and choose your flights yourself, taking as much time as you like. You can test any number of routings and evaluate all the options. You can start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions.
Book and Fly puts you at the heart of the booking process. It gives you total control over your travel plans.
The service centre support for Book and Fly is available 24 hours a day, 7 days a week for all technical or product-related enquiries as well as re-bookings and other service requests for your booking.

Q. Who can travel with the Star Alliance Circle Pacific Fare?

A. Travellers of all countries have the possibility to travel with the Star Alliance Circle Pacific Fare.

Q. On which Star Alliance flights is the Circle Pacific Fare valid?

A. The Airfare is valid on flights on Air Canada (AC), Air China (CA), Ethiopian Airlines (ET), EVA AIR (BR), Turkish Airlines (TK), Lufthansa (LH), ANA (NH), Air New Zealand (NZ), Asiana Airlines (OZ), Singapore Airlines (SQ), Shenzhen Airlines (ZH), THAI (TG), and United (UA) flights serving the countries Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Tahiti, Taiwan, Thailand, Tonga, USA and Vietnam.

Certain exceptions apply. Please check Star Alliance Book and Fly for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.


Q. In how many countries is the Circle Pacific ticket valid?

A. The Airfare applies for Circle Pacific journeys to Australia, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

Q. How many flight coupons does the Circle Pacific Fare
include at most?

A. Your Circle Pacific Fare permits a maximum of 16 flight coupons in the entire journey including any subsequent rerouting.

Q. How long is the Star Alliance Circle Pacific Fare valid?

A. Your Circle Pacific journey may last at least 7 days between the first and the last international sector and up to 6 months after departure of your first flight.

Exception: For travel originating in Australia and New Zealand there is no minimum stay required for First and Business Class Fares.

Q. Where can I start and terminate my routing with
the Circle Pacific Fare?

A. The journey must originate and terminate in the same country, which has to be one of the following: Australia and Norfolk Islands, Brunei, Cambodia, Canada, China, Cook Islands, Fiji, French Polynesia, Tahiti, Hong Kong SAR, Indonesia, Japan, Democratic People’s Republic of Korea, Laos, Malaysia, Myanmar, New Caledonia, New Zealand, Philippines, Western Samoa, Singapore, Taiwan, Thailand, Tonga, USA and Vietnam.

In these countries the following cites can be visited:
Asia
Brunei: Bandar Seri Begawan
China: Beijing, Guangzhou, Shanghai, Shenzhen, Nanjing, Wuxi, Fuzhou, Jinjiang, Shenyang
Cambodia: Phnom Penh
Hong Kong SAR
Indonesia: Denpasar, Jakarta, Surabaya
Japan: Fukuoka, Nagoya, SapporoOsaka, Tokyo
Republic of Korea: all cities
Laos: Vientiane
Malaysia: Kuala Lumpur, Penang
Myanmar: Yangon
Philippines: Manila
Singapore
Taiwan: Taipei, Kaohsiung
Thailand: Bangkok, Phuket
Vietnam: Hanoi, Ho Chi Minh City.

North America:
Canada: Vancouver
USA: Los Angeles, San Francisco, Seattle, Honolulu

South West Pacific:
Australia: Norfolk Islands, Adelaide, Brisbane, Cairns, Melbourne, Gold Coast, Perth, Sydney
Cook Islands: Rarotonga
Fiji: Nadi
French Polynesia Tahiti: Papeete
New Caledonia: Noumea
New Zealand: all cities
Tonga: Tongatapu
Western Samoa: Apia

Your itinerary allows one visit per city and a maximum of three transfers per city. Certain exceptions may apply.

Q. Is it necessary to plan all flights of the Circle Pacific Fare in advance?

A. The Circle Pacific Fare only applies, if it is purchased before your departure. Your reservations up to and including the first international sector and the purchase of the ticket have to be done no less than 7 days prior to your first departure. Subsequent sectors can be booked
at any time.

Q. Through which regions do I have to travel and what is the maximum allowed mileage of the Circle Pacific Fare?

A. Your journey needs to include at least one stopover in each of the three areas (Asia, North America and South West Pacific)

Depending on your routing the maximum allowed mileage of
the Circle Pacific Fare is either 22,000 or 26,000 miles.

Q. In which cabin classes is the Star Alliance Circle Pacific Fare available?

A. The Airfare is available in First, Business and Economy Class.

Q. How much does the Star Alliance Circle Pacific Fare cost?

A. Fares are determined by the mileage category, class of travel and country of origin of the itinerary plus applicable fees, taxes and surcharges.

Certain exceptions may apply. Please contact any Star Alliance member ticketing office or your travel agent for details or use the Star Alliance Book and Fly tool to plan and book your trip.

Q. Does the Circle Pacific Fare offer children discount?

A. Child discount is not available on First and Business Class Fares.

Economy Class Fare discount:

Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required. The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare. If an infant turns 2 during the trip, passenger may not travel as an infant and instead must occupy a seat priced at child fare for entire journey.



Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Circle Pacific Fare adult passenger paying the full Circle Pacific Fare.

Q. What is a stopover and how many stopovers does the Circle Pacific Fare permit?

A. A stopover is a stay of 24 hours or more. The Circle Pacific Fare requires a minimum of three stopovers and permits a maximum of 15 stopovers. Only one stopover is permitted in the same city. A minimum of 1 stopover is required per area, except for the area of origin. Depending on your country of origin some other stopover restrictions may apply. Please note that only 3 stopovers are permitted within Japan.

Q. What is a transfer and how many transfers are permitted?

A. A transfer is a stop of less than 24 hours. The Circle Pacific Fare allows unlimited transfers, however not more than three transfers at any one city.

Not more than one international departure as well as not more than one international arrival is permitted in the country of origin. Further exceptions may apply. If your country of origin is Japan, New Zealand or China not more than two transfers are allowed in your country of origin between domestic flights.

Q. Does the Circle Pacific Fare permit intermediate sectors,
so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated Circle Pacific Fare, surface sectors are at the expense of the passenger. If such an intermediate surface sector in itinerary exceeds 24 hours, it is considered as one stopover.

The mileage for surface sectors must be included in the maximum permitted mileage calculation.

Surface sectors between cities and surface sectors between airports in multiple airport cities require a separate flight coupon

The first crossing between the three areas may not be a surface sector and may not be left open.

Q. What are the free baggage weight allowances?

A. For your Circle Pacific journey, the piece concept will apply for the entire journey. The free baggage weight allowance for economy class is one (1) piece at the weight of 20 kg per person, for business class is two (2) pieces at a combined weight of 30 kg per person and for first class is two (2) pieces at a combined weight of 40 kg per person. When a journey is for travel solely within North America, charges may apply from the first checked bag. Please refer to individual carriers for potential baggage charges and more information if you require additional allowance.

Q. Can I collect miles when using the Star Alliance Circle Pacific Fare?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance Circle Pacific Fare Ticket?

A. You can book instantly online using Star Alliance Book and Fly , you can contact one of the Star Alliance member airline reservation centres directly or you can book with your local travel agent.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. Can I get a refund when I need to change or cancel my booking?

A. Yes, you can receive a refund when you change or cancel your booking or amend your itinerary. Please refer to the conditions for cancellations or change of plans in the Terms and Conditions section of your booked fare. The Terms and Conditions for the RTW Fare can be found here and for the Circle Pacific Fare they can be found here.


You can cancel your booking by contacting our service centres on

Australia: +61 292 535 888 (Domestic landline)
Germany: +49 69 2999 3222 (Domestic landline)
Japan: +81 344 551 280 (Domestic landline)
United States: +1 866-900-5018 (USA domestic toll-free)



Or via email: staralliance.bookandfly@dlh.de

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Africa Airpass

Q. Where can I find the Airpass Planner and especially the Africa Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Africa Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid within Africa (including the Indian Ocean Islands; excluding the Cape Verde Islands).

Q. Who can travel with the Star Alliance Africa Airpass?

A. The Airpass is available to residents of a country outside of Africa. Furthermore the Airfare applies only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa.

Q. On which Star Alliance flights is the Africa Airpass valid?

A. The Africa Airpass is valid on any direct flights within Africa operated by Ethiopian Airlines (ET), South African Airways (SA), Brussels Airlines (SN) and EGYPTAIR (MS).

Certain exceptions apply. Please check the Africa Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details

Q. How many flight coupons does the Africa Airpass include?

A. The Africa Airpass includes any number between 3 and 10
flight coupons.

Q. How long is the Star Alliance Africa Airpass valid?

A. The maximum validity of your Africa Airpass corresponds to the validity of your international ticket, but does not exceed the period of
3 months.

Q. Where can I depart and terminate my routing with the Africa Airpass? Are there other additional conditions attached to the Africa Airpass?

A. The Star Alliance Africa Airpass is sold only in connection with any Star Alliance international/intercontinental First/Business and Economy Class ticket, issued outside of Africa for travel in both directions to/from Africa. Upon request, you shall present your proof of residence. Transfers are only permitted for connecting purposes when no direct flights are offered. Changing flights at a transfer, respectively connecting point requires an additional coupon. One Star Alliance Africa Airpass can be purchased per international/intercontinental journey.

Q. Is it necessary to plan all flights of the Africa Airpass in advance?

A. Reservations for the first flight segment of the Africa Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

Q. In which cabin classes is the Star Alliance Africa Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Africa Airpass cost? Are there other additional conditions attached to the fare?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges. The Airpass includes any number between 3 and 10 flight coupons.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Africa Airpass Planner which is one of the online tools selectable on the Fare Products to plan your desired trip through Africa.

Q. Does the Africa Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.


The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. Proof of age is required at time of ticketing. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.


Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Africa Airpass adult passenger paying the full Africa Airpass fare.

Q. What is a stopover and how many stopovers does the Africa Airpass permit?

A. A stopover is a stay of more than 24 hours.

The Africa Airpass requires two stopovers and is limited to one per city, except for Johannesburg where unlimited stopovers are permitted

Q. Does the Africa Airpass permit intermediate sectors, so-called surface sectors? Are there any additional conditions attached to the fare?

A. Yes, surface sectors are permitted. As they are not included in the calculated Africa Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Africa Airpass?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, - even earning you status points, depending on the rules of your chosen
Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance Africa Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
Africa Airpass Planner which is one of the online tools selectable on the Fare Products to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other request will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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Asia Airpass

Q. Where can I find the Airpass Planner and especially the Asia Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage. The Asia Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid for your journey in 19 countries, including Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Republic of Korea, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam.

Q. Who can travel with the Star Alliance Asia Airpass?

A. The Airpass is available to residents of a country outside Asia, holding a Star Alliance member carrier flight with travel to/via Asia.

Q. On which Star Alliance flights is the Asia Airpass valid?

A. The Asia Airpass is valid on Air China (CA), ANA (NH), Ethiopian Airlines (ET), EVA AIR (BR), Lufthansa (LH), Turkish Airlines (TK), Asiana Airlines (OZ), Singapore Airlines (SQ), Shenzhen Airlines (ZH), THAI (TG) and United (UA) flights.

Certain exceptions may apply. Please check the
Asia Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

Q. How many flight coupons does the Asia Airpass include?

A. The Asia Airpass includes any number between 3 and 10
flight coupons.

Q. How long is the Star Alliance Asia Airpass valid?

A. Your travel may last up to 3 months from commencement of travel on the first Airpass coupon on domestic travel to completion of travel on
the last Airpass coupon.

Q. Where can I depart and terminate my routing with the Asia Airpass? Are there other additional conditions attached to the Asia Airpass?

A. The Asia Airpass is available to passengers holding a Star Alliance member carrier ticket to/via Asia.

Individual sectors may only be traveled once in each direction.Changing flights at a transfer respectively connecting point requires an additional coupon.


One Star Alliance Asia Airpass can be purchased per international/intercontinental journey.

 

Q. Is it necessary to plan all flights of the Asia Airpass in advance?

A. Reservations for the first flight segment of the Asian Airpass must be made before departure on the first segment and latest at ticketing. Subsequent sectors may be booked at any time.

Q. In which cabin classes is the Star Alliance Asia Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Asia Airpass cost?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

 

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Asia Airpass Planner to plan your desired trip through Asia.

Q. Does the Asia Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for entire journey and a separate seat will be provided.


Children and infants must be accompanied during the whole trip by a Star Alliance Asia Airpass adult passenger, paying the full Asia Airpass
adult fare.

Q. What is a stopover and how many stopovers does the Asia Airpass permit?

A. A stopover is a stay of more than 24 hours. The Asia Airpass requires two stopovers and is limited to one per city.

Q. Does the Asia Airpass permit intermediate sectors, so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated Asia Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Certain exceptions may apply.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Asia Airpass?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme - even earning you status points, depending on the rules of your chosen Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance Asia Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online Asia Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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China Airpass

Q. Where can I find the Airpass Planner and especially the China Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage.
The China Airpass Planner is one of the online tools selectable on the Airpass Planner site.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. Who can travel with the Star Alliance China Airpass?

A. The Airpass is available to residents of countries other than the Mainland of China/Hong Kong SAR/Macao SAR/Taiwan.

Fares apply in conjunction with international Round Trips, Star Alliance Round the World or Circle Fares to/from/via the Mainland of China and those flights must be on scheduled services in First/Business or Economy class of any Star Alliance member carrier.

Q. On which Star Alliance flights is the China Airpass valid?

A. The Airfare is valid on Air China (CA) and Shenzhen Airlines (ZH) flights within the Mainland of China. Certain exceptions apply. Please check the Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

Q. In how many countries is the ticket valid?

A. The ticket is valid within the Mainland of China in conjunction with international travel originating and terminating outside
the Mainland of China.

The Mainland of China is defined as: China, including Hong Kong SAR, Macao SAR but excluding Taiwan.

Q. How many flight coupons does the China Airpass include?

A. The China Airpass includes any number between 3 and 10
flight coupons.

Q. How long is the Star Alliance China Airpass valid?

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon.

Q. Where can I depart and terminate my routing with the China Airpass? Are there other additional conditions attached to the China Airpass?

A. The Star Alliance China Airpass is designed for Economy class travel using the services of Air China (CA) and Shenzhen Airlines (ZH) connections within the Mainland of China, in connection with international travel to and via the Mainland of China, starting and ending outside the Mainland of China. The Mainland of China is defined as China including Hong Kong SAR and Macao SAR but excluding Taiwan.

China Airpass fares apply only to residents, who do not live on the Mainland of China, Hong Kong SAR, Macao SAR or Taiwan. Residence has to be proven at time of ticketing and check-in.

Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.


One Star Alliance China Airpass can be purchased per international/intercontinental journey.

Q. Is it necessary to plan all flights of the China Airpass in advance?

A. Reservations for the first flight of the China Airpass must be made prior to arrival in China. The subsequent flights can be reserved up to 24 hours prior to departure of each flight. As long as the routing is not changed, reservations may even be changed up to 2 hours
before departure.

Q. In which cabin classes is the Star Alliance China Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance China Airpass cost? Are there other additional conditions attached to the fares?

A.

The total airfare is determined by the number of coupons plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online China Airpass Planner to plan your desired trip through China.

Q. Does the China Airpass offer child discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. They must be accompanied during the whole trip by a passenger of at least 12 years of age, paying the full adult fare. Proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants must be accompanied on all sectors in the same cabin by a Star Alliance China Airpass adult passenger paying the full China Airpass fare. If an infant turns 2 during the trip, the child discount (75% of adult fare) applies for entire journey and a separate seat will be provided.


Unaccompanied children or infants are not accepted.

Q. What is a stopover and how many stopovers does the China Airpass permit?

A. A stopover is a stay of more than 24 hours. The China Airpass requires two stopovers and is limited to two per city.

Q. Does the China Airpass permit intermediate sectors, so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated China Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the Airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance China Airpass?

A. Yes. All Air China flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme, even earning you status points, depending on the rules of your chosen
Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance China Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
China Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other request will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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Europe Airpass

Q. Where can I find the Airpass Planner and especially the Europe Airpass Planner on the Star Alliance webpage?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage.
The Europe Airpass Planner is one of the online tools selectable on the Airpass Planner site

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid within Europe in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Macedonia, Malta, Moldavia, Morocco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom.

Q. Who can travel with the Star Alliance Europe Airpass?

A. The Airpass is available to those holding an international/intercontinental ticket traveling to/via Europe.

Q. On which Star Alliance flights is the Europe Airpass valid?

A. The Airfare is valid on Aegean Airlines (A3), Adria Airways (JP), Lufthansa (LH), LOT Polish Airlines (LO), SWISS (LX), Austrian (OS), Croatia Airlines (OU), Scandinavian Airlines (SK), Brussels Airlines (SN),Turkish Airlines (TK) and TAP Portugal (TP) flights within Europe. Certain exceptions apply. Please check
the Europe Airpass Planner for valid flights, contact any Star Alliance member ticketing office or your travel agent for details.

Q. How many flight coupons does the Europe Airpass include?

A. The Europe Airpass includes any number between 3 and 10
flight coupons.

Q. How long is the Star Alliance Europe Airpass valid?

A. Travel may last up to 3 months from commencement of travel on the first Airpass coupon to completion of travel on the last Airpass coupon, but may not exceed the validity of your international/intercontinental ticket.

Q. Where can I depart and terminate my routing with the Europe Airpass? Are there other additional conditions attached to the Europe Airpass?

A. A Star Alliance Europe Airpass is sold only in connection with any Star Alliance intercontinental ticket, issued outside of Europe for travel to/via Europe. Europe Airpass fares apply only to residents, who do not live in Europe. Residence has to be proven at time of ticketing and check-in. Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an additional coupon.

Only one Star Alliance Europe Airpass can be purchased per intercontinental/international journey.

Q. Is it necessary to plan all flights of the Europe Airpass in advance?

A. Reservations for the first flight of the Europe Airpass must be made prior to travel on the first segment in Europe and latest at the time of ticketing. The subsequent flights may be left open and booked at any time before departure.

Q. In which cabin classes is the Star Alliance Europe Airpass available?

A. The Airfare is available in Economy Class only.

Q. Can I upgrade my ticket from economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance Europe Airpass cost?

A.

The total airfare is determined by the mileage per coupon plus applicable fees, taxes and surcharges.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online Europe Airpass Planner to plan your desired trip through Europe.

Q. Does the Europe Airpass offer children discount?

A. Children (2-11years) are charged 75% of the adult fare plus applicable fees, taxes and surcharges. A proof of age is required.

The first infant under 2 years of age, not occupying a seat, pays 10% of the applicable adult fare plus respective fees, taxes and surcharges. Only one infant not occupying a seat is allowed per adult passenger. Proof of age is required at time of ticketing. Infants occupying a seat are charged the applicable child fare plus applicable fees, taxes and surcharges. If an infant turns 2 during the trip, the children discount (75% of adult fare) applies for the entire journey and a separate seat will be provided.


Children and infants must be accompanied on all sectors in the same cabin by a Star Alliance Europe Airpass adult passenger paying the full Europe Airpass fare.

Q. What is a stopover and how many stopovers does the Europe Airpass permit?

A. A stopover is a stay of more than 24 hours. The Europe Airpass requires two stopovers and is limited to one per city.

Q. Does the Europe Airpass permit intermediate sectors, so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated Europe Airpass Fare, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as one stopover.

Q. What is the free baggage allowance?

A. The free baggage allowance is the same as the free baggage allowance for the international or intercontinental ticket to which the airpass is linked to. In case of travel with two or more carriers, the most restrictive baggage policy applies.

Q. Can I collect miles when using the Star Alliance Europe Airpass?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme– even earn you status points, depending on the rules of your chosen Frequent Flyer Programme.

Q. Whom do I contact to book a Star Alliance Europe Airpass Ticket?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
Europe Airpass Planner to create a valid itinerary of your desired trip. You may email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight.

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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North America Airpass

Q. Where can I find the Airpass Planner and especially the North America Airpass Planner?

A. You can find the Airpass Planner by choosing booking → Airpass Planner on the Star Alliance webpage, or you can go straight to the North America Airpass Planner.

Q. What are the benefits of the Airpass Planner?

A. The Airpass Planner is a user friendly online tool that allows you to plan and review your flight options at your own leisure. You can test any number of routings and evaluate all the options, start planning an itinerary, save it and retrieve it whenever you like, which allows you to compose your journey in multiple sessions. Finally, it will provide you with a cost estimation for your planned itinerary.

Q. In how many countries is the ticket valid?

A. The ticket is valid within Bermuda, Canada, the Caribbean, Mexico and the USA.

Q. Who can travel with the Star Alliance North America Airpass?

A. The Airpass is available to residents of countries other than the US, District of Columbia, Puerto Rico, Canada, Bermuda or
any Caribbean country.

The Airpass is available for US or Canadian military personnel on active duty, US Department of Defense personnel, US and Canadian Embassy personnel residing outside the US, District of Columbia, Puerto Rico, Canada, Caribbean, Bermuda and their dependents.


The Airpass is available in conjunction with international Round Trips, Star Alliance Round the World Fares or Circle Fares to, from and via Canada, Mexico, the mainland US and Hawaii. Those flights must be on scheduled services in First/Business or Economy class of any Star Alliance
member airline.

Q. On which Star Alliance flights is the North America Airpass valid?

A. The Airfare is valid on Air Canada (AC) and United (UA), flights within and between the mainland US, Hawaii, Canada and Mexico in conjunction with international travel starting and finishing outside the US, Canada, Puerto Rico, US Virgin Islands and the Caribbean*.

* Including Antigua, Netherlands Antilles, Aruba, Bahamas, Barbados, Bermuda, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, St Christopher - Nevis (Leeward Islands), Cayman Islands, St. Lucia, Turks and Caicos Islands, Trinidad and Tobago.


Travel to/from Cuba is not permitted.

Certain restrictions may apply regarding the type of ticket used for the international flight to, from or via Canada, Mexico, the mainland US or Hawaii on Star Alliance member airlines.


Certain other exceptions may apply. Please check the North America Airpass Planner for valid flights, or contact any Star Alliance member ticketing office or your travel agent for details.

Q. How many flight coupons does the North America Airpass include?

A. Any number between 3 and 10 flight coupons. One coupon is required for each segment of your journey.

Q. How long is the North America Airpass valid?

A. Your journey can last up to three months from the start of travel on the first Airpass coupon on domestic travel to completion of travel on the last Airpass coupon.

Q. Where can I start and end my routing with the North America Airpass? Are there other conditions that apply?

A. The North America Airpass is sold only in conjunction with an International Round Trip, Star Alliance Round the World Fare or Circle Fare to, from or via Canada, Mexico the mainland US or Hawaii, operated by any Star Alliance member airline, starting and finishing outside Canada, Mexico and the US.

North America Airpass fares apply only to residents of countries other than Canada, the US, Bermuda or any Caribbean country. Residence has to be proven at time of ticket issue and at check-in.


Travel using the Airpass must start within 21 days of arrival in the mainland US, Hawaii, Canada or Mexico.


The North America Airpass may be issued worldwide.


Both the Airpass ticket and the international ticket must be conjunct with each other.


Individual sectors may only be visited once in each direction. Changing flights at a transfer, respectively connecting point requires an extra coupon.


One Star Alliance North America Airpass can be purchased per international ticket to, from or via Canada, Mexico, the mainland US or Hawaii.

Q. Is it necessary to plan all flights of the North America Airpass in advance?

A. You must reserve the first domestic flight of your North America Airpass before you arrive in the mainland US, Hawaii, Canada or Mexico. Reservations for other than the first flight on the Airpass must be made at least 24 hours before departure of each flight.

As long as the routing is not changed, reservations may be changed up to two hours before departure. Rerouting and rebooking can only be made for flights by Air Canada (AC) and United (UA)

Q. In which cabin classes is the North America Airpass available?

A. The Airpass is available in Economy Class only.

Q. Can I upgrade my ticket form economy to business by paying extra?

A. Unfortunately this is not possible as the airfare is only offered in economy class. Upgrades based on miles redemption depend on your Frequent Flyer Programme and will have to be discussed with them directly.

Q. How much does the Star Alliance North America Airpass cost? Are there other additional conditions attached to the fare?

A.

The total airfare is determined by the mileage per coupon, season of travel plus applicable fees, taxes and surcharges. Some surcharges apply for travel to or from Hawaii. The average fare per coupon may be as low as 130 USD.

Travel using the coupons of this Airpass must start in Canada, Mexico, mainland US or Hawaii.

Travel between the US/Canada and Hawaii is available at extra cost.

Please contact any Star Alliance member ticketing office or your travel agent for details or use the online North America Airpass Planner to plan your trip.

Q. Does the North America Airpass offer a discount for children?

A. Children over two years old do not qualify for any discounts.

Infants under the age of two not occupying a seat may travel at no charge. Only one infant not occupying a seat is allowed per adult passenger. If infant turns two during the journey then they may not travel as an infant and instead must occupy a seat priced at adult fare for the entire journey.

Unaccompanied children and infants are not permitted.

Q. What is a stopover and how many stopovers does the North America Airpass permit?

A. A stopover is a stay of more than 24 hours. The North America Airpass requires a minimum of two stopovers and is limited to
one per city.

Q. Does the North America Airpass permit intermediate sectors, so-called surface sectors?

A. Yes, surface sectors are permitted. As they are not included in the calculated North America Airpass, surface sectors are at the expense of the passenger. If such a break in itinerary exceeds 24 hours, it is considered as a stopover. You can travel to any destination a number of times in order to catch connecting flights.

Q. What is the free baggage allowance?

A. In the Star Alliance North America Airpass there’s no free baggage allowance offered for travel solely within continental USA or for trans-border travel between USA and vice versa. 1 piece at 23 kg is permitted for travel solely within Canada on Air Canada (AC) flights. Individual carriers may offer additional free baggage allowance and apply excess baggage charges. Please refer to the operating carrier for future information.

Q. Can I collect air miles when using the Star Alliance North America Airpass?

A. Yes. All flights taken with this Airfare will accrue miles to your nominated Star Alliance Frequent Flyer Programme - even earning you status points, depending on the rules of your chosen
Frequent Flyer Programme.

Q. Who do I contact to book a North America Airpass?

A. You should contact one of the Star Alliance member airline reservation centres directly, your local travel agent or use the online
North America Airpass Planner to create a valid itinerary of your desired trip. You can email it directly out of the tool to your preferred Star Alliance airline offering this service for availability check, calculation of the gross fare and reservation.

Rerouting or rebooking via Air Canada (AC) or United (UA) services only.

Q. When will I be able to choose specific meals for my flights?

A. Special meals and all other dietary options will have to be discussed directly with the operating airline at least 24 hours before each flight

Q. When will I be given the chance to select seats, book wheelchairs or other services for my journey?

A. Seating requests and other requests will be handled directly by the operating carriers of each flight

Q. When completing the planning procedure in the Airpass planner, what are the next steps and have I made an actual booking?

A. Once the procedure is complete your planned itinerary will be sent directly to the airline responsible for your international ticket into the Airpass region. You will also receive a confirmation email and will be contacted to discuss actual seat availability, dietary options and final payment. Prior to this, no booking has been made. In some cases, you will be asked to contact your international carrier directly. Prompts will be provided by the tool.

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  • Adria Airways
  • Aegean Airlines
  • Air Canada
  • Air China
  • Air New Zealand
  • ANA
  • Asiana Airlines
  • Austrian
  • avianca
  • Brussels Airlines
  • copa Airlines
  • Croatia Airlines
  • EGYPTAIR
  • Ethiopian Airlines
  • EVA Air
  • LOT Polish Airlines
  • Lufthansa
  • Scandinavian Airlines
  • Shenzhen Airlines
  • Singapore Airlines
  • South African Airways
  • SWISS
  • TAP Portugal
  • THAI
  • Turkish Airlines
  • United