Lounge Access Policy

You'll find a warm welcome at all Star Alliance member airline lounges, as well as at Star Alliance own lounges. Below you will find details of how to access the lounges and, as an extra benefit, many lounges allow you to bring a guest with you.

International First Class Customers: Customers have access to International First Class¹ and/or any Star Alliance member carriers' own lounges.

Customer must present a boarding pass for travel in International First Class on a Star Alliance flight
Customer must be departing from the local airport in International First Class
Customer must be a revenue customer
Customer is entitled to one guest

¹ Except: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK

International Business Class Customers: Customers have access to any Star Alliance member carriers' owned Business Class lounges.

Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight
Customer must be departing from the local airport in International Business Class
Customers must be a revenue customer
Customer is not entitled to any guests

Domestic First Class: Some Star Alliance Member carriers offer lounge access to customers travelling in domestic First Class.

Where Domestic First Class level lounges are offered, customers must present a boarding pass for travel in Domestic First Class on a Star Alliance flight
Customer must be departing from the local airport in Domestic First Class
Customers must be a revenue customer
Customer is entitled to one guest

Domestic Business Class: Some Star Alliance Member carriers offer lounge access to customers travelling in domestic Business Class.

Where Domestic Business Class level lounges are offered, customers must present a boarding pass for travel in Domestic Business Class on a Star Alliance flight
Customer must be departing from the local airport in Domestic Business Class
Customers must be a revenue customer
Customer is not entitled to any guests

Star Alliance Gold Customers Travelling in Any Class: Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.

Customer must present proof of Star Alliance Gold level status via a valid frequent flyer program Star Alliance Gold level card or other valid indication of Star Alliance Gold level status
Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport
Customer is entitled to one guest
United and US Airways Star Alliance Gold customers may only access the United Clubs and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.

Paid Lounge Membership Customers: Eligible Paid Lounge Membership Customers have access to any Star Alliance member carriers' owned Business Class lounges².

Eligible Paid Lounge Membership Customers include: United Airlines Red Carpet Club and United Club, US Airways Club, Air Canada Maple Leaf Club - Worldwide
Customer must present a valid eligible paid lounge membership card which displays the Star Alliance Lounge Logo
Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport
Customer is entitled to one guest

² Except in Singapore where the Singapore Airlines Krisflyer Gold Lounge is available

Contract Lounges
Star Alliance Gold customers have access to third party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling.

Customer must present proof of Star Alliance Gold level status via a valid frequent flyer program Star Alliance Gold level card or other valid indication of Star Alliance Gold level status
Customer must also present a boarding pass for a Star Alliance flight departing from the local airport having a contract with the third party lounge
Customer is entitled to one guest. Guest must be departing on the same carrier as the eligible Star Alliance Gold customer
Paid Lounge Membership Customers are not entitled to use any contract lounges

Definitions

Type of Eligible Customers

Eligible guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest
The guest must enter the designated lounge with the eligible customer
The guest must also present a boarding pass for any Star Alliance flight departing from the local airport
International First Class customers: Customers travelling with a boarding pass for a Star Alliance flight in International First Class departing from the local airport
International Business Class customers: Customers travelling with a boarding pass for a Star Alliance flight in International Business Class departing from the local airport
Domestic First Class customers: Customers travelling with a boarding pass for a Star Alliance flight in Domestic First Class departing from the local airport
Domestic Business Class customers: Customers travelling with a boarding pass for a Star Alliance flight in Domestic Business Class departing from the local airport
Star Alliance Gold customers: Customers holding valid proof of their Star Alliance Gold level status
Eligible Paid Lounge Membership Customers: Some of the Star Alliance member carriers have Paid Lounge Membership Programmes included in the Star Alliance Lounge Access Policy. These include members of United Airlines Red Carpet Club and United Club, US Airways Club, Air Canada Maple Leaf Club - Worldwide .

Others

Star Alliance flight: Flights operated under the two letter code of a Star Alliance member carrier
Boarding pass for a Star Alliance flight: Boarding pass must display the two letter code for a Star Alliance member carrier operated flight departing from that airport
Revenue ticket/customer: All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50. ID75, ID90) tickets are not considered revenue customers