Getting you there as smoothly and quickly as possible
It’s important to us that your flight transfers are as smooth, flexible and reliable as possible. That’s why, together with our member airlines, we’ve developed unique services to make your transfers easier and avoid any potential delays.
Move Under One Roof
All our members in one place for your convenience
At selected airports, we have helped our member airlines come together to share common ticketing and check-in counters, as well as lounges, baggage facilities and other services. We call this ‘Move Under One Roof' (MUOR). See the list to the right to find out in which airports MUOR is available.
For example, all Star Alliance member airlines fly into the same terminal in Miami, Singapore and Seoul. This makes it easier to transfer between flights without needing to change terminals, helping reduce your connection times, so you can travel more seamlessly between destinations.
To improve your travel experience further, we'll be rolling out the MUOR concept to even more airports in the future.
Taking care of your connections for you
We know how stressful it can be sitting on a delayed flight, worrying about missing your connection. That’s why the Star Alliance Connection Centres automatically track real-time passenger and baggage information on arriving flights.
The member airlines Connections Teams will then do everything possible to help both you and your baggage make your flight connection. Wherever available they’ll even meet you when you get off the plane to ensure you enjoy a quick and smooth transfer. To see how many airports have Star Alliance Connection Centres, see the list to your right.